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2019 G550 cracked windshield

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Old 08-22-2019, 03:52 PM
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There's definitively a windshield problem - however I doubt it'll stop the demand - these trucks are ultra cool and beyond logic - it's a luxury thing
Old 08-23-2019, 03:44 AM
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The delivery time in Europe on the windshields is 6-8 weeks atm. Still waiting on my second one which is due to arrive mid Sep.
Old 08-23-2019, 07:48 AM
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I heard that Mercedes-Benz (Magna) knows the problem, so the new windshileds are on the way (i think from october or november they will be available). They will be thicker and stronger.
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Old 08-23-2019, 08:01 AM
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Originally Posted by Bazsa81
I heard that Mercedes-Benz (Magna) knows the problem, so the new windshileds are on the way (i think from october or november they will be available). They will be thicker and stronger.
This would be great to have confirmed. Sucks to be installing yet another weak windscreen in September then... Hoping to get a stronger one next time!
Old 08-23-2019, 11:31 AM
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Originally Posted by Sweuk
This would be great to have confirmed. Sucks to be installing yet another weak windscreen in September then... Hoping to get a stronger one next time!

That's exactly what I was thinking....I'm supposed to have a replacement windshield some time in September.

MB customer service just called me again and they have no knowledge of an admitted problem or possible fix in the works.

Last edited by Daniel Hunter; 08-23-2019 at 11:52 AM.
Old 08-26-2019, 07:00 PM
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Originally Posted by Bazsa81
I heard that Mercedes-Benz (Magna) knows the problem, so the new windshileds are on the way (i think from october or november they will be available). They will be thicker and stronger.
Where did you hear this from because nobody I have spoken to in the U.S. thinks or knows there is a problem.
Old 08-26-2019, 08:18 PM
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Of course they are not telling you they have a problem That would open the flood gates for recalls and replacements at their cost or possibly a class action lawsuit. There is a problem! They know they have a problem! And they are addressing the problem on a go-forward basis. This is how the game is played. Time to stop whining and get in line and be prepared to pay or have your insurance cover it. Next???
Old 08-26-2019, 09:26 PM
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uh...okay....

First off how do you know they know they have a problem? They're addressing the problem on a go-forward basis....really, according to who? It's not a game, it's called customer service. I'm annoyed, if that comes across as whining to you then I apologize. Get in line....I am in line, I asked my dealer to order a windshield 3 weeks ago. I have windshield protection so this doesn't cost me anything but down time for my car.

I just find it unreasonable that the company can't have replacement windshields available in a timely manner for what is an incredibly expensive automobile.

So are we done here?

Last edited by Daniel Hunter; 09-01-2019 at 11:58 PM. Reason: can't let it go
Old 08-27-2019, 03:13 AM
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Originally Posted by pdeacon
Of course they are not telling you they have a problem That would open the flood gates for recalls and replacements at their cost or possibly a class action lawsuit. There is a problem! They know they have a problem! And they are addressing the problem on a go-forward basis. This is how the game is played. Time to stop whining and get in line and be prepared to pay or have your insurance cover it. Next???
Sooo... Which Benz dealer do you work for?
Pretty annoying answer. Stop whining and get you wallet out. Could be applied to all possible faults with every vehicle and then this forum wouldn't be any interesting would it?
Old 09-01-2019, 01:09 AM
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Carwow host Mat Watson also cracked his g63 windshield ...it’s just a matter of time I guess



From his Instagram feed..

Last edited by Festertester; 09-01-2019 at 01:31 AM.
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Old 09-01-2019, 12:04 PM
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i bought the windshield protection from MB so have that peace of mind.
Old 09-01-2019, 11:52 PM
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So did I but it's still frustrating to have my car out of commission for a few weeks because there aren't replacement windshields readily available.
Old 09-02-2019, 12:36 AM
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Originally Posted by drew138
i bought the windshield protection from MB so have that peace of mind.
It must be from 3rd party as when I purchased maintenance and tires/wheels plan, I specifically asked about windshield and was told it's not offered. I bought mine from FJ Fremont in the Bay Area and purchased few vehicles from them before.
Old 09-02-2019, 06:33 PM
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Originally Posted by Festertester
It must be from 3rd party as when I purchased maintenance and tires/wheels plan, I specifically asked about windshield and was told it's not offered. I bought mine from FJ Fremont in the Bay Area and purchased few vehicles from them before.
Not sure as it was offered from the dealer at the time of purchase

Old 09-02-2019, 06:54 PM
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Interesting...Autobahn Motors in Belmont (Bay Area) did offer the windshield plan to me.
Old 09-02-2019, 09:43 PM
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Yes I don’t think it’s offered via MBUSA. The maintenance and tire/wheel warranties are
Old 09-05-2019, 06:06 PM
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I'm still waiting on my replacement windshield.

I've been told it will be the middle of September at the earliest.
Old 09-06-2019, 12:38 PM
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knock on wood no issues since mine was replaced.
Old 09-07-2019, 01:33 PM
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Originally Posted by Daniel Hunter
I'm still waiting on my replacement windshield.

I've been told it will be the middle of September at the earliest.
What?! How long have you been waiting and what part of the world are you in?
Old 09-08-2019, 05:11 PM
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Very true statement.

Originally Posted by mrtonyn
Interesting...Autobahn Motors in Belmont (Bay Area) did offer the windshield plan to me.
It was third party.
Old 09-08-2019, 08:08 PM
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I'm in Southern California and I believe so far I've been waiting four weeks.

At the earliest it will probably be another week or two before my dealer can get a windshield.

This is fantastic service on a truck I paid $220k for.
Old 09-08-2019, 09:19 PM
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Originally Posted by Daniel Hunter
I'm in Southern California and I believe so far I've been waiting four weeks.

At the earliest it will probably be another week or two before my dealer can get a windshield.

This is fantastic service on a truck I paid $220k for.
Indeed!! Hopefully it’s new and improved version and worth the wait!!

How bad is your windshield?
Old 09-08-2019, 11:10 PM
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It's cracked completely across the upper corner on the passenger side. It's not safe or drivable in that condition.
Old 09-12-2019, 03:49 PM
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Still no update from my dealer on when they expect to have a windshield for me.....
Old 09-16-2019, 06:26 PM
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I spoke to someone in the parts department this morning.

They might have a windshield in stock by the 27th of this month.
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