Recently purchased CPO vehicle with major issues. What are my options?
Thread Starter
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Joined: Apr 2021
Posts: 100
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From: South Florida
CLE300
Recently purchased CPO vehicle with major issues. What are my options?
Hi all any relevant advice appreciated.
Last Thursday I purchased a 24 CLE CPO from a MB Dealer 4 hours from home.
This Thursday the car went into the shop for serious lurching hesitation bucking acceleration and stalling issues. The car loses power. No dash warning lights whatsoever. It’s totally unsafe and not drivable.
Friday morning the car was serviced “ready” for pick up.
Service allegedly did a “Transmission Adaptation”. I drove the vehicle 2 lights from the dealer and broke down. The car is obviously back in service and as of now they have no clue as to what the issue is. I believe it’s major.
Would anyone from experience or legally know if I have any rights or recourse other than the Warranty/CPO? I would like to return the vehicle. I also traded in a vehicle. I reside in Florida. I have contacted the purchasing Mercedes dealership and have been given apologies but that’s all being told it’s warrantied. I have opened a case with Mercedes USA Customer Service.
Thank you in advance.
Last Thursday I purchased a 24 CLE CPO from a MB Dealer 4 hours from home.
This Thursday the car went into the shop for serious lurching hesitation bucking acceleration and stalling issues. The car loses power. No dash warning lights whatsoever. It’s totally unsafe and not drivable.
Friday morning the car was serviced “ready” for pick up.
Service allegedly did a “Transmission Adaptation”. I drove the vehicle 2 lights from the dealer and broke down. The car is obviously back in service and as of now they have no clue as to what the issue is. I believe it’s major.
Would anyone from experience or legally know if I have any rights or recourse other than the Warranty/CPO? I would like to return the vehicle. I also traded in a vehicle. I reside in Florida. I have contacted the purchasing Mercedes dealership and have been given apologies but that’s all being told it’s warrantied. I have opened a case with Mercedes USA Customer Service.
Thank you in advance.
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
Hi all any relevant advice appreciated.
Last Thursday I purchased a 24 CLE CPO from a MB Dealer 4 hours from home.
This Thursday the car went into the shop for serious lurching hesitation bucking acceleration and stalling issues. The car loses power. No dash warning lights whatsoever. It’s totally unsafe and not drivable.
Friday morning the car was serviced “ready” for pick up.
Service allegedly did a “Transmission Adaptation”. I drove the vehicle 2 lights from the dealer and broke down. The car is obviously back in service and as of now they have no clue as to what the issue is. I believe it’s major.
Would anyone from experience or legally know if I have any rights or recourse other than the Warranty/CPO? I would like to return the vehicle. I also traded in a vehicle. I reside in Florida. I have contacted the purchasing Mercedes dealership and have been given apologies but that’s all being told it’s warrantied. I have opened a case with Mercedes USA Customer Service.
Thank you in advance.
Last Thursday I purchased a 24 CLE CPO from a MB Dealer 4 hours from home.
This Thursday the car went into the shop for serious lurching hesitation bucking acceleration and stalling issues. The car loses power. No dash warning lights whatsoever. It’s totally unsafe and not drivable.
Friday morning the car was serviced “ready” for pick up.
Service allegedly did a “Transmission Adaptation”. I drove the vehicle 2 lights from the dealer and broke down. The car is obviously back in service and as of now they have no clue as to what the issue is. I believe it’s major.
Would anyone from experience or legally know if I have any rights or recourse other than the Warranty/CPO? I would like to return the vehicle. I also traded in a vehicle. I reside in Florida. I have contacted the purchasing Mercedes dealership and have been given apologies but that’s all being told it’s warrantied. I have opened a case with Mercedes USA Customer Service.
Thank you in advance.
Thread Starter
Member
Joined: Apr 2021
Posts: 100
Likes: 11
From: South Florida
CLE300
There is a recall for the transmission software posted in this thread https://mbworld.org/forums/gle-class...-recently.html
MBWorld God!
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Sorry, I thought I saw GLE so sorry about that. In that case, that is very sketchy, I would try a different dealership.
Thread Starter
Member
Joined: Apr 2021
Posts: 100
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From: South Florida
CLE300
Not a problem. It’s being serviced by a different dealership than purchase. I am hoping that MB Customer Service will allow me to either nullify the deal or allow me to choose another vehicle.
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S65
I suspect the dealer who sold you the car pushed it through the CPO "Certification" process just to get it out the door, and let the new owner deal with whatever issue the dealer's certifying tech may have seen active or on its way.
Yes, the dealers are supposed to follow a stringent inspection process for CPO purposes, but let's face it, it only takes one unscrupulous tech or manager to look the other way.
Yes, the dealers are supposed to follow a stringent inspection process for CPO purposes, but let's face it, it only takes one unscrupulous tech or manager to look the other way.
Thread Starter
Member
Joined: Apr 2021
Posts: 100
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From: South Florida
CLE300
I suspect the dealer who sold you the car pushed it through the CPO "Certification" process just to get it out the door, and let the new owner deal with whatever issue the dealer's certifying tech may have seen active or on its way.
Yes, the dealers are supposed to follow a stringent inspection process for CPO purposes, but let's face it, it only takes one unscrupulous tech or manager to look the other way.
Yes, the dealers are supposed to follow a stringent inspection process for CPO purposes, but let's face it, it only takes one unscrupulous tech or manager to look the other way.
MBWorld God!
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Thread Starter
Member
Joined: Apr 2021
Posts: 100
Likes: 11
From: South Florida
CLE300
Being a CLE, which isn't out for long at all, I am curious what was going on with it before the previous owner offload it, I mean isn't it a little too new? Unless this was a loaner fleet vehicle, or some other demonstrator. Regardless, I do agree with the battery attention, see if the 48V mild hybrid battery health is good, the 12V health is good and charged, with vehicles that have this many electricals, it is possible a bad battery can cause these issues. As MBs are very voltage sensitive.
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Thread Starter
Member
Joined: Apr 2021
Posts: 100
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From: South Florida
CLE300
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From: Colorado
G550
I just can't get to being a mild hybrid enthusiast. It's not the 48v lithium battery technology or the mechanical soundness of a motor/generator device that annoys me. It's the way this fuel savings technology has been integrated into the drive train such that any problem with the mild hybrid system management cripples the vehicle's operation. And this has been done intentionally to prevent owners from disabling the mild hybrid, and driving with just the conventional ICE power. It's an exceptionally complicated system whose benefits are mostly statistical and apply entirely to frequent stop-and-go driving. It buys car manufacturers mpg points and car owners reliability headaches. I don't intend to ever own one.
Maybe the OP's problem will be determined to be transmission based, not mild hybrid related, but this won't change my opinion about mild hybrids.
Maybe the OP's problem will be determined to be transmission based, not mild hybrid related, but this won't change my opinion about mild hybrids.
MBWorld God!
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Keep on escalating if anything posting Google reviews also helps if they are brushing you off. Use that as a last resort though.
MBWorld God!
Joined: Dec 2019
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I just can't get to being a mild hybrid enthusiast. It's not the 48v lithium battery technology or the mechanical soundness of a motor/generator device that annoys me. It's the way this fuel savings technology has been integrated into the drive train such that any problem with the mild hybrid system management cripples the vehicle's operation. And this has been done intentionally to prevent owners from disabling the mild hybrid, and driving with just the conventional ICE power. It's an exceptionally complicated system whose benefits are mostly statistical and apply entirely to frequent stop-and-go driving. It buys car manufacturers mpg points and car owners reliability headaches. I don't intend to ever own one.
Maybe the OP's problem will be determined to be transmission based, not mild hybrid related, but this won't change my opinion about mild hybrids.
Maybe the OP's problem will be determined to be transmission based, not mild hybrid related, but this won't change my opinion about mild hybrids.
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
I just can't get to being a mild hybrid enthusiast. It's not the 48v lithium battery technology or the mechanical soundness of a motor/generator device that annoys me. It's the way this fuel savings technology has been integrated into the drive train such that any problem with the mild hybrid system management cripples the vehicle's operation. And this has been done intentionally to prevent owners from disabling the mild hybrid, and driving with just the conventional ICE power. It's an exceptionally complicated system whose benefits are mostly statistical and apply entirely to frequent stop-and-go driving. It buys car manufacturers mpg points and car owners reliability headaches. I don't intend to ever own one.
Maybe the OP's problem will be determined to be transmission based, not mild hybrid related, but this won't change my opinion about mild hybrids.
Maybe the OP's problem will be determined to be transmission based, not mild hybrid related, but this won't change my opinion about mild hybrids.
