BEWARE: Mercedes of Wilsonville in Oregon
Thread Starter
Member
Joined: May 2015
Posts: 83
Likes: 5
2014 BMW 435i Coupe
BEWARE: Mercedes of Wilsonville in Oregon
Hello all,
Of all my years of buying cars, this is the first time this has happened to me:
I placed an order on a GLC on February 21 with an agreeable discount of 11.25% (seem too good to be true). Fast forward to last Friday. Sales person contact me telling me the car is here and I can come in to pick it up at anytime. He sent me a purchase sheet with an agreed pricing. The purchase sheet had "2015 Mercedes C300 sedan." I immediately contact the sales person today about this error and he told me since the car just got to the dealership he does not have VIN uploaded to the system yet but he will make the correction. Told him I will be down on 5/21 to pick up the car since I will be out of town this coming weekend. Just got a call from the sales manager stating there has been a mistake with my order and the car is sold. WOW I was utterly shocked. He told me there is nothing he can do for me and he will not order another car for me or honor the agreed discount.
I called Mercedes USA and not much they can do for me. I am out of luck.
I basically wasted 3 months waiting for this car and with a new baby due at the end of July (car for new baby), I am back to square one.
Please make sure you don't do business with this dealership and spread the words.
Now, I don't know if I should stick with the GLC or go for another brand base on this sour experience.
Thank you for hearing me out everyone..
Of all my years of buying cars, this is the first time this has happened to me:
I placed an order on a GLC on February 21 with an agreeable discount of 11.25% (seem too good to be true). Fast forward to last Friday. Sales person contact me telling me the car is here and I can come in to pick it up at anytime. He sent me a purchase sheet with an agreed pricing. The purchase sheet had "2015 Mercedes C300 sedan." I immediately contact the sales person today about this error and he told me since the car just got to the dealership he does not have VIN uploaded to the system yet but he will make the correction. Told him I will be down on 5/21 to pick up the car since I will be out of town this coming weekend. Just got a call from the sales manager stating there has been a mistake with my order and the car is sold. WOW I was utterly shocked. He told me there is nothing he can do for me and he will not order another car for me or honor the agreed discount.
I called Mercedes USA and not much they can do for me. I am out of luck.
I basically wasted 3 months waiting for this car and with a new baby due at the end of July (car for new baby), I am back to square one.
Please make sure you don't do business with this dealership and spread the words.
Now, I don't know if I should stick with the GLC or go for another brand base on this sour experience.
Thank you for hearing me out everyone..
Thread Starter
Member
Joined: May 2015
Posts: 83
Likes: 5
2014 BMW 435i Coupe
Thread Starter
Member
Joined: May 2015
Posts: 83
Likes: 5
2014 BMW 435i Coupe
Thread Starter
Member
Joined: May 2015
Posts: 83
Likes: 5
2014 BMW 435i Coupe
Trending Topics
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Member
Joined: Nov 2015
Posts: 196
Likes: 6
GLC 250D
Originally Posted by reddemon73
There was never a contract. I do not have a legal leg to stand on. Ordered car are done by the honor system. Both parties mutually agreed. Can't believed Mercedes has such shady dealership.
If there was no sales contract them how can we trust you on what transpired between yourself and the dealer?
It's all hearsay.
Member
Joined: Feb 2016
Posts: 97
Likes: 33
BMW 5 Series and BMW X3
Newbie
Joined: Dec 2015
Posts: 12
Likes: 3
GLC300 4matic
In the past I've ordered my cars with no deposit since the dealer said none was required and they honored the agreement. It just varies from dealer to dealer.
I guess that dealership is shady. Mercedes shouldn't allow this to happen or atleast back up the customer when it happens.
I guess that dealership is shady. Mercedes shouldn't allow this to happen or atleast back up the customer when it happens.
MBWorld Fanatic!
Joined: Nov 2012
Posts: 6,130
Likes: 1,117
A gaggle of MB's
A dealer can assign a customer name in NetStar production/order - whether it is being built-to-order - or pre-committed by a customer - which in that NetStar system changes that unit to Priority 1 Customer "Sold Unit" - and for my guys - and other dealers I know - that's done with a "signed" or email confirmed spec sheet with the customer - and the customer name and address info - which has to be added to the build/order PO in NetStar build/order system.
Customer gets confirmed factory PO# - copy of that confirmed build/spec sheet - and on the rig runs smoothly - unless the factory changes something on their side due to feature/option availability - which is another discussion.
The customer name/info in the NetStar PO system stays on the dealer side for that dealer - Priority 1 is seen by other dealers - other dealers can't see the name/address info on another dealer's Priority 1 - Mercedes can if they look.
If a customers drops out while PO is in process - dealer removes the name/info from the PO.
The NetStar build/order system - Customer Sold Unit - is a separate deal from whatever dealer transaction/CRM system that dealer uses to process the transaction.
On a rig upstream from the factory - if it Priority 1 - there is a name on it - if there is not a name on it - it's not Priority 1 with MB/factory.
Customer gets confirmed factory PO# - copy of that confirmed build/spec sheet - and on the rig runs smoothly - unless the factory changes something on their side due to feature/option availability - which is another discussion.
The customer name/info in the NetStar PO system stays on the dealer side for that dealer - Priority 1 is seen by other dealers - other dealers can't see the name/address info on another dealer's Priority 1 - Mercedes can if they look.
If a customers drops out while PO is in process - dealer removes the name/info from the PO.
The NetStar build/order system - Customer Sold Unit - is a separate deal from whatever dealer transaction/CRM system that dealer uses to process the transaction.
On a rig upstream from the factory - if it Priority 1 - there is a name on it - if there is not a name on it - it's not Priority 1 with MB/factory.
