reddemon73

Hello all,

Of all my years of buying cars, this is the first time this has happened to me:

I placed an order on a GLC on February 21 with an agreeable discount of 11.25% (seem too good to be true). Fast forward to last Friday. Sales person contact me telling me the car is here and I can come in to pick it up at anytime. He sent me a purchase sheet with an agreed pricing. The purchase sheet had "2015 Mercedes C300 sedan." I immediately contact the sales person today about this error and he told me since the car just got to the dealership he does not have VIN uploaded to the system yet but he will make the correction. Told him I will be down on 5/21 to pick up the car since I will be out of town this coming weekend. Just got a call from the sales manager stating there has been a mistake with my order and the car is sold. WOW I was utterly shocked. He told me there is nothing he can do for me and he will not order another car for me or honor the agreed discount.

I called Mercedes USA and not much they can do for me. I am out of luck.

I basically wasted 3 months waiting for this car and with a new baby due at the end of July (car for new baby), I am back to square one.

Please make sure you don't do business with this dealership and spread the words.

Now, I don't know if I should stick with the GLC or go for another brand base on this sour experience.

Thank you for hearing me out everyone..

Jaccub

Wow shady. Did you pay them a deposit?

MB190

Very unfortunate, but don't let this incident keep you from getting a GLC. Ask around and find a reputable dealer.

frtdog

I think I would talk to my attorney about this one!!

reddemon73

All my past orders had a deposit, when I inquired about a deposit, they said no. I think they never had the intention to sell me this vehicle. Just want to share with everyone to avoid what happened to me

reddemon73

There was never a contract. I do not have a legal leg to stand on. Ordered car are done by the honor system. Both parties mutually agreed. Can't believed Mercedes has such shady dealership.

reddemon73

I know. Maybe when I cool off. This give me an opportunity to check out the new f pace. Not on my radar back I. February since not out yet

JEVA

The new GLC43 is coming out...

tron786

What's an "honor system". Is it a new software program?

If there was no sales contract them how can we trust you on what transpired between yourself and the dealer?
It's all hearsay.

BobinIL

As they say, there are always two sides to every story.

rdrunner21

In the past I've ordered my cars with no deposit since the dealer said none was required and they honored the agreement. It just varies from dealer to dealer.

I guess that dealership is shady. Mercedes shouldn't allow this to happen or atleast back up the customer when it happens.

fabbrisd1

A dealer can assign a customer name in NetStar production/order - whether it is being built-to-order - or pre-committed by a customer - which in that NetStar system changes that unit to Priority 1 Customer "Sold Unit" - and for my guys - and other dealers I know - that's done with a "signed" or email confirmed spec sheet with the customer - and the customer name and address info - which has to be added to the build/order PO in NetStar build/order system.

Customer gets confirmed factory PO# - copy of that confirmed build/spec sheet - and on the rig runs smoothly - unless the factory changes something on their side due to feature/option availability - which is another discussion.

The customer name/info in the NetStar PO system stays on the dealer side for that dealer - Priority 1 is seen by other dealers - other dealers can't see the name/address info on another dealer's Priority 1 - Mercedes can if they look.

If a customers drops out while PO is in process - dealer removes the name/info from the PO.

The NetStar build/order system - Customer Sold Unit - is a separate deal from whatever dealer transaction/CRM system that dealer uses to process the transaction.

On a rig upstream from the factory - if it Priority 1 - there is a name on it - if there is not a name on it - it's not Priority 1 with MB/factory.

Jaccub

Do they ship your car faster if your priority 1?

fabbrisd1

When things get jammed up in the pipeline - yes - that's the reason for Priority 1 - and also on P1 isn't open to dealer trade inquiries..