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Agree with Elvisfan, when I was talking to my dealer he said if they vehicle arrived incomplete and I didn’t want it my deposit was 100% refundable. Of course my order got cancelled all together before we could even get that far, so I’m not sure if that’s how it actually would of went down but I don’t think I would of had an issue getting my deposit back.
My 2022 order been cancelled and i was lucky enough to find pretty close specced pre built car locally and it was fully equipped one. Other places offered me 4 2021 incoming or available pre builts to pick from and 3 of em were incomplete, missing that hermes module. If you really want that last of its kind V8 then its probably ok to pick whats offered and wait a bit, maybe ask for some casback to buy patience or so..
covid changed everything.
im very fortunate and lucky to even have picked up my '21 back in June.
I do have one complaint though, the cabin creaks a little and sometimes a lot when i go fast.
covid changed everything.
im very fortunate and lucky to even have picked up my '21 back in June.
I do have one complaint though, the cabin creaks a little and sometimes a lot when i go fast.
My 2021 GLC 43, ordered in March, is finally on a ship (Helios Ray) with an ETA at Brunswick (Savannah, GA) 9/4. It is missing the HERMES module and dealer says they have no ETA for the module (others in this thread say they've been told Dec '21 or Jan '22). In order to take delivery, we have to sign the waiver. No dollars withheld until vehicle is made whole.....so, pay full agreed upon price for an incomplete vehicle or deal is off. I also asked if factory warranty would be extended because of the incomplete vehicle....big fat NO. If we choose not to sign the waiver, the vehicle sits at the port until the HERMES module becomes available. If we choose to cancel order, we obviously lose the vehicle and our $3500 deposit. Dealer has no incentive to give in to anything because they can sell it to others for higher profit.
Feel like we're being pressured to take delivery an incomplete vehicle. We sold our 2017 C43 in May to same dealer thinking we'd be getting this car in June as they told us. So we've been without a car for more than three months now and it's been more than 5 months since ordering. Wife is against signing waiver and paying full agreed upon price but I don't see that we have much of a choice.
Very frustrated with the situation and wondering about the legality of having to pay full agreed upon price for an incomplete vehicle, having to drive a vehicle that does not function as designed/ordered for indefinite period of time and the warranty not being extended. This scenario places a LOT of trust in Mercedes Benz and our dealership....in an industry that has a reputation for being pretty sleezy.
I got that call this morning that my 2021 GLC 43 was in port waiting for me to sign off. The hermes module (basically the internet connection) was missing along with the VR Navigation. I don't mind that the hermes module is missing since they WILL be installing it at a later date, but what kind of irked me was that the Augmented Reality Navigation system will NOT be installed at a later date so they had to take $400 off my total. They now apparantly call the Multimedia Package "Multimedia-lite" due to this chip shortage .
In the end I just wanted the vehicle, so I signed off on it. I got a reasonable deal on it back in March before the mark-up craze and shut down so I'm satisfied. Every other package I ordered is there and all I'm basically losing is the Augmented Reality Navi(which I was looking forward to, but wasn't a deal breaker), and it waiting a few more weeks/months for the Hermes to be installed.
My deposit was declared non-refundable if we cancel for any reason.
You aren’t canceling. They are not delivering. There is no way that you are responsible if they can’t deliver. I know you decided to take the car. So it’s moot, until you are waiting a year for the part.
My understanding from MB customer care is the clock starts when the product is functional.
Thats a relief to hear. It would be pretty scummy to lose time off a product that wasn't even installed.
Originally Posted by MB_Okie
My deposit was declared non-refundable if we cancel for any reason.
That's ridiculous. I put down ~5k and was told I could cancel and get my deposit back at any time when I ordered. I'm in NJ, so maybe states have different laws, individual dealerships have different policies, or one of our sales rep's is mistaken.
While I'm choosing to accept my vehicle as is and wait for the part, I think you have every right to be pissed off and you deserve to get every cent of your deposit back. Don't think for a second your dealer won't be able to sell that vehicle you ordered.
Well, finally took delivery on our GLC43 this week. It took 6 months and 3 days from when we ordered in March. Of course, it is without the HERMES module with no ETA for that
Appointment to get ceramic coating on entire vehicle, clear film on the front and front windows tinted next week.
Well, finally took delivery on our GLC43 this week. It took 6 months and 3 days from when we ordered in March. Of course, it is without the HERMES module with no ETA for that
Appointment to get ceramic coating on entire vehicle, clear film on the front and front windows tinted next week.
congrats, looking good. Does the Bluetooth to connect your phone work?
congrats, looking good. Does the Bluetooth to connect your phone work?
Yes, Bluetooth works and Apple Carplay/Android Auto work. No Mercedes Me interaction and no live traffic updates in MB navigation. They also left a few ordered options off saying "those just aren't available anymore". They did adjust price to exclude those options. The ordered options missing are the built in dashcam and interior gesture assistant...both minor options that I don't care about. The only thing that bothers me about the lack of MM is the theft protection info it provides (vehicle tracking).
Also, the 3yrs of included map updates clock doesn't start until the HERMES module is installed.
Ok, so not so bad. The live traffic can be a little wonkie anyway. We were on a trip and suddenly pops up an hour delay. It showed solid red right in front of me. Even though I could see a mile ahead and there was barely a car in front. Then 2 minutes later, it’s gone. Also, a road close to me shows construction for miles. There isn’t a cone anywhere.
Have fun.
Well, finally took delivery on our GLC43 this week. It took 6 months and 3 days from when we ordered in March. Of course, it is without the HERMES module with no ETA for that
Appointment to get ceramic coating on entire vehicle, clear film on the front and front windows tinted next week.
Looking good my fellow Lunar Blue brother!! Took delivery of this a little over a week ago after ordering in mid-March. Also had the Hermès missing until a further date and the Augmented Reality feature removed indefinitely(with money taken off). Apparently they now call the Multi-media package “Media-lite” now. Bluetooth works great though! Well worth the wait compared to paying well over MSRP for a floor model. Will definitely look into getting a ceramic coating.
My story:
Dealer gave me 8% discount off of MSRP and kept his word.
Ordered my LOADED customized E350 w AMG night & wheel package. Name it, I got it.
Small setback for the contoured messaging seats (must have)
Arrived at Tampa Port Authority end of July.
Took delivery Aug 19.
MB Me-Coonect, Augmented video, Navigation updates and some stuff waiting for Hermes chip missing and we don't notice. (Car-Play & Nav works fine)
Driving home something hit the windshield, cracking it at 250 miles.
Dealer gave me loaner car and Replaced windshield and all is well.
We LOVE this car.
Question: If I received my vin# today from the dealer, does anyone know how to track your car once you receive the vin#? I read somewhere in the forums there was a way to do it while it's on the boat over to the US, but don't remember the name of it. Does anyone know it?
Question: If I received my vin# today from the dealer, does anyone know how to track your car once you receive the vin#? I read somewhere in the forums there was a way to do it while it's on the boat over to the US, but don't remember the name of it. Does anyone know it?
There is an app called MarineTraffic. It will track the boat. Once the boat is underway, it will cost $1 a day.
There is an app called MarineTraffic. It will track the boat. Once the boat is underway, it will cost $1 a day.
Marine Traffic is expensive for what you get. Search Google for your ship name and the website ShipFix.com (make sure you search it on google or they'll try to get you to pay for it). I'm currently tracking my wife's new C63S Cab and it's on the DONINGTON out of range (so satellite tracking) and yet it's still free. Check it out here: https://shipfix.com/ship/donington_IMO-9748291
08-31-2021, 01:15 PM
I mean... you aren't wrong at all but I don't think he would otherwise bought an AMG if it was meant to be driven slow.
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