Remote start problem (Maybe my house is out of coverage area?)
Thread Starter
Newbie
Joined: Dec 2020
Posts: 4
Likes: 5
Jeep Wrangler Rubicon
Remote start problem (Maybe my house is out of coverage area?)
Just drove home a new GLE350. I noticed that none of the remote functions (start/unlock) work when I am inside the house and the car is parked outside.
Verizon has no real coverage here, AT&T is fine.
is that likely the cause of my problem?
thanks for any help!
Verizon has no real coverage here, AT&T is fine.
is that likely the cause of my problem?
thanks for any help!
Senior Member
Joined: Mar 2019
Posts: 330
Likes: 70
2020 GLE
Do you have Internet access? If you do, then you should be able to get into the app. That’s more of a registration issue with Mercedes me. If you don’t have internet access then that’s a coverage issue.
Super Member
Joined: Dec 2008
Posts: 554
Likes: 146
From: USA
2021 GLE450W4 SUV
MB Customer Support told me when I brought home my new GLE that I might have to wait a few days for all of the Mercedes computers to talk with each other before remote functions would work.
When my GLE is in my garage, it can't get a signal from AT&T, and sometimes outside my garage it still can't get a signal so the remote functions don't work.
Last edited by jtjbt20x; Jan 3, 2021 at 09:39 AM.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 6,987
Likes: 2,187
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Can somebody explain how AT&T plays into MercedesMe?
Being "inside a garage" shouldn't affect cell coverage all that much, I wouldn't think.
Being "inside a garage" shouldn't affect cell coverage all that much, I wouldn't think.
Super Member
Joined: Dec 2008
Posts: 554
Likes: 146
From: USA
2021 GLE450W4 SUV
I'm in a rural area with poor cellphone signals. Being inside a garage when you are in a poor coverage area makes a big difference. In my family room, I get one bar on my AT&T cellphone and the signal is not good enough for an internet connection. In my garage, I get zero bars, and my GLE can not get a signal from AT&T. When I had my Audi, it also could not get an AT&T signal inside the garage.
Last edited by jtjbt20x; Jan 3, 2021 at 03:33 PM.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 6,987
Likes: 2,187
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
AT&T is the cellphone network that Mercedes Me uses, so if the AT&T signal is poor, your Mercedes can't connect to the Mercedes Me system. This means the Mercedes Me app on your cellphone can not communicate to your Mercedes and you can't lock/unlock the doors, get status, or start the engine.
I'm in a rural area with poor cellphone signals. Being inside a garage when you are in a poor coverage area makes a big difference. In my family room, I get one bar on my AT&T cellphone and the signal is not good enough for an internet connection. In my garage, I get zero bars, and my GLE can not get a signal from AT&T. When I had my Audi, it also could not get an AT&T signal inside the garage.
I'm in a rural area with poor cellphone signals. Being inside a garage when you are in a poor coverage area makes a big difference. In my family room, I get one bar on my AT&T cellphone and the signal is not good enough for an internet connection. In my garage, I get zero bars, and my GLE can not get a signal from AT&T. When I had my Audi, it also could not get an AT&T signal inside the garage.
I thought they used a satellite signal.
Does that make SOS inactive if AT&T can't find you?
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Senior Member
Joined: Dec 2007
Posts: 331
Likes: 51
From: Orange County, CA
'16 Jaguar F-Type R, '21 GLE63s
Mercedes Me (and MBrace before it) have always used cell signals, not satellite. So yes, if outside of cell range the SOS function will not work. I'm not aware of any car telematics systems that use satellite data for functionality. They all use the cell phone providers.
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Member
Joined: Aug 2019
Posts: 81
Likes: 22
From: Outside St Louis, MO
'20 GLE 450, Silverado 3500
A lot of automakers use AT&T: MB, BMW, Audi, GM, Ford, Chrysler, Volvo, Jaguar/Land Rover, Toyota, Porsche.............
AT&T Connected Cars
AT&T Connected Cars
Super Member
Joined: Dec 2008
Posts: 554
Likes: 146
From: USA
2021 GLE450W4 SUV
The only things that use satellite signals are the SiriusXM receiver and the GPS receiver in the navigation system.
SOS does not work if your GLE can not connect to the AT&T cellular network or to AT&T's roaming partners.
