Dealer says AC compressor replacement has to come from Germany
Thread Starter
Member
Joined: Mar 2009
Posts: 127
Likes: 41
From: GA (winters), PA (summers)
08 GLK350, 10 E350, 12 R350, 14 CLA250, 18 E400 Coupe, 20 GLE580, 21 GLC43, 21 GLC300, 24 GLE53 SUV
Dealer says AC compressor replacement has to come from Germany
My 2020 GLE’s 580 AC konked out after 6 months and the dealer says compressor replacement part has to come from Germany. It's been 1 week and still no ETA! What do y’all think the odds are that they’ll get the part b4 my lease runs out in 2023?
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Joined: Jul 2003
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Better start looking for one from a wreck!
Thread Starter
Member
Joined: Mar 2009
Posts: 127
Likes: 41
From: GA (winters), PA (summers)
08 GLK350, 10 E350, 12 R350, 14 CLA250, 18 E400 Coupe, 20 GLE580, 21 GLC43, 21 GLC300, 24 GLE53 SUV
you would think so. something just doesn't feel right, especially with no ETA.
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Joined: Jun 2019
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2020 GLE 350
Joking aside, I feel your pain. Hope you get it resolved before hot weather.
Thread Starter
Member
Joined: Mar 2009
Posts: 127
Likes: 41
From: GA (winters), PA (summers)
08 GLK350, 10 E350, 12 R350, 14 CLA250, 18 E400 Coupe, 20 GLE580, 21 GLC43, 21 GLC300, 24 GLE53 SUV
two weeks and still no ETA for part from Germany; good thing they gave me a loaner.
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Joined: Jan 2020
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From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
Odds you get a replacement compressor before your lease runs out in 2 years: 1:0
Last edited by TexAg91; Apr 11, 2021 at 08:20 AM.
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A gaggle of MB's
Yes - the compressor are manufactured in the EU - and when available will come to the US by airfreight.
No - not possible to pull one from production at Vance - on a serialized part like that Compressor - what gets delivered to Vance - each one is assigned to a specific Build.- can't take a Build-Rig off-line/not-build to secure that part.
Since it is a serialized part - can't pull one from another in-stock unit I might have (580's are hen's teeth right now anyway)..
In the case of a unforeseen problem like this one - when the Repair is completed - under MBFS Lease or MBFS Finance - I suggest the Customer call Customer Care and ask Customer Care to give them Compensation for that time down equal to what they have paid MBFS during that time - and "yes" I have seen MB authorize MBFS on select cases to credit their MBFS account - or I have seen MB thru MBFS cut a check.
If that the MBUSA/MBFS things doesn't happen for the customer - then from dealer side - I offer to trade-in their rig One-Month-Earlier for a New MB - 1 mo earlier than any MBFS payment credits to move forward.. so you would have one MBFS or one MBFS loan payment to move up one month earlier.
Fair-should be Fair.... especially for Leased MB's..
No - not possible to pull one from production at Vance - on a serialized part like that Compressor - what gets delivered to Vance - each one is assigned to a specific Build.- can't take a Build-Rig off-line/not-build to secure that part.
Since it is a serialized part - can't pull one from another in-stock unit I might have (580's are hen's teeth right now anyway)..
In the case of a unforeseen problem like this one - when the Repair is completed - under MBFS Lease or MBFS Finance - I suggest the Customer call Customer Care and ask Customer Care to give them Compensation for that time down equal to what they have paid MBFS during that time - and "yes" I have seen MB authorize MBFS on select cases to credit their MBFS account - or I have seen MB thru MBFS cut a check.
If that the MBUSA/MBFS things doesn't happen for the customer - then from dealer side - I offer to trade-in their rig One-Month-Earlier for a New MB - 1 mo earlier than any MBFS payment credits to move forward.. so you would have one MBFS or one MBFS loan payment to move up one month earlier.
Fair-should be Fair.... especially for Leased MB's..
Thread Starter
Member
Joined: Mar 2009
Posts: 127
Likes: 41
From: GA (winters), PA (summers)
08 GLK350, 10 E350, 12 R350, 14 CLA250, 18 E400 Coupe, 20 GLE580, 21 GLC43, 21 GLC300, 24 GLE53 SUV
Yes - the compressor are manufactured in the EU - and when available will come to the US by airfreight.
No - not possible to pull one from production at Vance - on a serialized part like that Compressor - what gets delivered to Vance - each one is assigned to a specific Build.- can't take a Build-Rig off-line/not-build to secure that part.
Since it is a serialized part - can't pull one from another in-stock unit I might have (580's are hen's teeth right now anyway)..
In the case of a unforeseen problem like this one - when the Repair is completed - under MBFS Lease or MBFS Finance - I suggest the Customer call Customer Care and ask Customer Care to give them Compensation for that time down equal to what they have paid MBFS during that time - and "yes" I have seen MB authorize MBFS on select cases to credit their MBFS account - or I have seen MB thru MBFS cut a check.
If that the MBUSA/MBFS things doesn't happen for the customer - then from dealer side - I offer to trade-in their rig One-Month-Earlier for a New MB - 1 mo earlier than any MBFS payment credits to move forward.. so you would have one MBFS or one MBFS loan payment to move up one month earlier.
Fair-should be Fair.... especially for Leased MB's..
No - not possible to pull one from production at Vance - on a serialized part like that Compressor - what gets delivered to Vance - each one is assigned to a specific Build.- can't take a Build-Rig off-line/not-build to secure that part.
Since it is a serialized part - can't pull one from another in-stock unit I might have (580's are hen's teeth right now anyway)..
In the case of a unforeseen problem like this one - when the Repair is completed - under MBFS Lease or MBFS Finance - I suggest the Customer call Customer Care and ask Customer Care to give them Compensation for that time down equal to what they have paid MBFS during that time - and "yes" I have seen MB authorize MBFS on select cases to credit their MBFS account - or I have seen MB thru MBFS cut a check.
If that the MBUSA/MBFS things doesn't happen for the customer - then from dealer side - I offer to trade-in their rig One-Month-Earlier for a New MB - 1 mo earlier than any MBFS payment credits to move forward.. so you would have one MBFS or one MBFS loan payment to move up one month earlier.
Fair-should be Fair.... especially for Leased MB's..
Newbie
Joined: Jan 2020
Posts: 14
Likes: 2
From: Nashville, TN.
GL550
After a long list of other problems my A/C compressor just went out on my 580. Have you gotten update as to when it will be repaired? I dropped mine off at the dealership this morning. No update yet.
Thread Starter
Member
Joined: Mar 2009
Posts: 127
Likes: 41
From: GA (winters), PA (summers)
08 GLK350, 10 E350, 12 R350, 14 CLA250, 18 E400 Coupe, 20 GLE580, 21 GLC43, 21 GLC300, 24 GLE53 SUV
Just got my 580 back after 5 long (and lonely) weeks! Best part is that I appreciate GLE all the more and well worth the 2x MSRP vs my GLB loaner. World of difference!!
