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No other brand in mind, I really want Mercedes to address this and find a resolution. And quit treating customers like we're stupid. Tell me it's a known concern and corporate is working on a fix. I'm can accept that.
As I've stated in the past, MB builds a great car but their software people leave a lot to be desired.
Hmmm, I see I mean you did say it is your last Mercedes that is why I am curious what other car you would replace it with. I hope things work out for you. Sorry to hear about the issues.
We just traded our 21 GLC 300 in for a 25 GLE 350 in January. We took it into the dealer within a month due to the noise. Mercedes told us it was the camera opening up and all New Mercedes have this feature. They said it is a safety feature on the car that is used to detect if you're going to be rear ended. That there was nothing that could be done to turn this feature off. They also told me that they are working on a gasket to lessen the noise of the camera opening and closing.
We just traded our 21 GLC 300 in for a 25 GLE 350 in January. We took it into the dealer within a month due to the noise. Mercedes told us it was the camera opening up and all New Mercedes have this feature. They said it is a safety feature on the car that is used to detect if you're going to be rear ended. That there was nothing that could be done to turn this feature off. They also told me that they are working on a gasket to lessen the noise of the camera opening and closing.
Our 21 GLC 300 never had this happen.
It's annoying AF!
But this doesn't make any sense. Think about it - if the unit calibrates itself after driving slow for 45 or so seconds, and then DOESN'T pop open at any speed (because it's calibrated) then how will it protect you from a rear end crash?
But this doesn't make any sense. Think about it - if the unit calibrates itself after driving slow for 45 or so seconds, and then DOESN'T pop open at any speed (because it's calibrated) then how will it protect you from a rear end crash?
I have zero answers, just sharing what Mercedes told me.
We have driven this plenty of times and have had no calibration. But you bet I am going to go find a quiet road to try this specifically and see if we can get it to calibrate.
But this doesn't make any sense. Think about it - if the unit calibrates itself after driving slow for 45 or so seconds, and then DOESN'T pop open at any speed (because it's calibrated) then how will it protect you from a rear end crash?
The calibration story is just MB trying to get you quit complaining. If it were a legitimate safety feature that required some sort of calibration, they'd insist this be done by the dealer...not the consumer.
We just traded our 21 GLC 300 in for a 25 GLE 350 in January. We took it into the dealer within a month due to the noise. Mercedes told us it was the camera opening up and all New Mercedes have this feature. They said it is a safety feature on the car that is used to detect if you're going to be rear ended. That there was nothing that could be done to turn this feature off. They also told me that they are working on a gasket to lessen the noise of the camera opening and closing.
Our 21 GLC 300 never had this happen.
It's annoying AF!
To sum it up, from other forum members, the camera is doing some calibrations, not necessary because of turning on so you can see if someone is hitting you.
The calibration story is just MB trying to get you quit complaining. If it were a legitimate safety feature that required some sort of calibration, they'd insist this be done by the dealer...not the consumer.
To sum it up, from other forum members, the camera is doing some calibrations, not necessary because of turning on so you can see if someone is hitting you.
Officially two months old today and there has not been any calibration that everyone mentioned .
Really second guessing not keeping my 21 GLC 300 at this point.
Mercedes told me to just turn my stereo up louder! Are you fricking kidding me?
For what it's worth my back up camera and the system are nowhere near as good as they were on my 21 GLC either.
Another lesson in "if it's not broke, don't fix it!"
Lemon Laws generally cover defects that substantially impair the use, value, or safety of a vehicle. While irritating, I don't think the camera necessarily rises to that level of defect. It is definitely a defect though, because not all vehicles exhibit the behavior. My 2024 GLE 450 does not exhibit this behavior. My guess is that it is a software issue that Mercedes has not put a lot of effort in to correcting. Look how long it took them to come up with a software fix for the rough downshift problem.
Just an update. Had my car in for this complaint and MB is still saying it works as designed. Don't hold your breath waiting for them to do anything about it. I also complained about the dash brightness, it's blinding at night. The control in the settings only affects the infotainment side of the screen and not the instrument side. The small roller wheel near the headlight switch affects the backlighting for the steering wheel controls but has a minimal effect on the instrument screen. Again, MB says this is normal...suck it up.
Just an update. Had my car in for this complaint and MB is still saying it works as designed. Don't hold your breath waiting for them to do anything about it. I also complained about the dash brightness, it's blinding at night. The control in the settings only affects the infotainment side of the screen and not the instrument side. The small roller wheel near the headlight switch affects the backlighting for the steering wheel controls but has a minimal effect on the instrument screen. Again, MB says this is normal...suck it up.
Since my repair order referenced a LI document, which as I understand is their version of a technical service bulletin, wouldn't all dealer service centers be bound by the same policy from MB corporate?
All dealers follow the same playbook. The insulation helps only about 10%. Mine told me recently they were aware of the complaints and that nothing was going to be done. I even tried to trade and the offer was terrible. They must be glad to have sold another GLE with the problem and don’t want it back. They say it is performing as designed to prevent lawsuits.
Since my repair order referenced a LI document, which as I understand is their version of a technical service bulletin, wouldn't all dealer service centers be bound by the same policy from MB corporate?
True, I should had paid attention, that stinks : (
The other problem with the camera popping out sound is especially true for an SUV like a GLE where the cargo shares the room with the cabin so there is no trunk to isolate the sound. It is annoying to hear it all the time when the GLE is so isolated, those sounds are like amplified.
All dealers follow the same playbook. The insulation helps only about 10%. Mine told me recently they were aware of the complaints and that nothing was going to be done. I even tried to trade and the offer was terrible. They must be glad to have sold another GLE with the problem and don’t want it back. They say it is performing as designed to prevent lawsuits.
Reason why I suggested trying a different dealership was because experiences vary from each one due to being independently owned but in this particular case is there is a XENTRY Tips document stating it is normal behaviour then it would be no use going elsewhere.
Kind of blows my mind MB spent the time in explaining with a XENTRY TIPS document and didn't just issue an update to stop the behaviour. Unless I am missing something?
Perhaps I don't drive slow enough - LOL.. My '22 GLE 450 doesn't do this, unless I shift into reverse. I did drive a loaner this past weekend. It was a GLA 350 and it DID do it all the time. However, the video never appeared on MBUX unless i was in reverse. So, what purpose can it serve? I can certainbly understand the frustration, and that was after two days of driving. If mine did that, I would probably take a sledge hammer to it. Go luck to all having this issue.
Perhaps I don't drive slow enough - LOL.. My '22 GLE 450 doesn't do this, unless I shift into reverse. I did drive a loaner this past weekend. It was a GLA 350 and it DID do it all the time. However, the video never appeared on MBUX unless i was in reverse. So, what purpose can it serve? I can certainbly understand the frustration, and that was after two days of driving. If mine did that, I would probably take a sledge hammer to it. Go luck to all having this issue.
It was a change for 2023 or was it starting 2024 and above model year vehicles across most MB models.
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