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So I just got back from the dealership for a service A. $325 and on the way home I check Oil level and it's on LOW...WTF right. Emailed Service Advisor told me that's ok but to bring it back at my leisure to fix. Couple things...first I drive an hour each way for service so I just don't want to pop back for oil. Secondly how OK is it if they want me to come back to fix and finally how does this happen? I've noticed on all 3 of my previous GLE's oil goes from Max to half way between max and min over the 10,000 miles so I assume this isn't good.
If it were me I would top off the oil myself and ask them for a discount on your next service. Since it’s their mistake it might be reasonable to have them come to you if they won’t agree to a discount.
If that doesn’t work then a call to the Service Manager might be the next step. Maybe that call should be step one throwing out options.
The Dealer would probably use bulk oil from a 55 gallon drum. The invoice lists 5W30 the 229.52 is the oil spec. Mobile 1 ESP 5W30 meets that criteria. AutoZone or any parts store should carry that oil. Check on the bottle to see if it lists the 229.52 spec…ESP is advanced oil with “emissions system protection”. ESP 3 used by Porsche offers higher protection and would be a good substitute. Any oil 5W30 229.52 would work.
That part number comes up as Mercedes 5W30 229.52 synthetic engine oil. You may have transposed a number. The brake fluid is part number 000-989-08-07-01
It sounds like they owe you a quart of oil that you paid for and didn't receive.
So one court should do it??? Received this from the SERVICE MANAGER this morning after Advisor stopped responding. I've owned 3 GLE's and never heard of this or had the oil appear so low. Thoughts? I've always been at max or 1/2 way in between and never had anything TRIP???
According to the owners manual, if the oil gauge is green and between min and max, the oil level is correct. Personally, I would add 1/2 quart and keep the level in the middle. Make sure you check the oil while on a level surface. If you are on a sloping driveway, the level will be inaccurate.
It's a quart low... what's the big deal? Top it off, take it back... what's all the whining about?
well, I wouldn’t say I’m whining I’m more inquiring. However, I did drive an hour each way and pay over $300 for an oil change that wasnt done properly. In any event thanks for chiming in.
I assume that you have checked the proper procedure for checking the oil? I don’t recall for sure now how Mercedes recommends checking. It might be something lie this- the oil needs to be checked after driving until the oil is at normal temperature. Then turn off the engine and wait a minute for it to drain back into the pan. That would be the correct oil level measurement. If it’s near add oil after proper measurement then it needs a Quart or more. To be safe you could add 1/2 Q and check to see the change. On my Porsche there was 2.1 Quarts between the upper and lower marks.
The answer you got back from the Dealer is BS, IMO. They come from the factory at full…at least all of mine were.
I've never checked the oil level in my 167, and after reading the posts, I decided to read the manual. I'm noticing that the procedure is DIFFERENT from prior Mercedes models that I've owned. I was remembering something similar to what @Ron.s described (switch engine off, then wait 5 mins), which I recall is what I used to do in my W210 and W220. Anyway, here's the procedure for the 167, according to the manual. I'm going to try it next time I drive for long enough... says it may take 30 minutes of driving.
@bkushner - I definitely agree with you, in that I would feel "short changed," no pun intended
...One more thought. I noticed that your post says that you checked the oil level "on the way home," and indeed your photo indicates 47mph. Since the manual says "vehicle parked and engine at idle speed," I would suggest repeating the test, before you add oil.
I suppose it's possible that your initial reading was skewed low, as a result of the vehicle not being parked with engine at idle. [insert shrug emoji] I could be totally off base with this assumption, but I'd hate for you to add oil if the level turns out to be correct (full), once you re-test.
...One more thought. I noticed that your post says that you checked the oil level "on the way home," and indeed your photo indicates 47mph. Since the manual says "vehicle parked and engine at idle speed," I would suggest repeating the test, before you add oil.
I suppose it's possible that your initial reading was skewed low, as a result of the vehicle not being parked with engine at idle. [insert shrug emoji] I could be totally off base with this assumption, but I'd hate for you to add oil if the level turns out to be correct (full), once you re-test.
Good luck!
I tested like mad for 48 hours and the gauge didn't move. Went to two stores, found the right oil. Then today right before I'm going to add oil I check and the gauge is 1/2 way between min and max. Not sure what happened but like I said I checked that oil every which way and for 2 days it was on low.
What can happen (to increase the oil level) is fuel passing the rings to mix with the oil making for a temporary higher reading. There is always some leakage but it’s more prevalent when taking short drives with a cool engine and with a new car where rings are not yet “seated”. It takes a longer drive with a warm engine to evaporate the fuel from the oil.
As somebody mentioned earlier in this thread, they come at MAX from the factory, which I confirmed on my GLE that I picked up a couple of days back.
While I don’t have Mercedes experience beyond the above, my Jeep GC WK2 always had oil at MAX after every service, so this “normal for the season” argument seems made up.
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