New (2020) GLE owner. Mercedes Me help
Thread Starter
Junior Member
Joined: Nov 2020
Posts: 35
Likes: 1
From: Toronto
2016 C450, 2020 GLE350
New (2020) GLE owner. Mercedes Me help
Located in Canada and just traded in the wifes GLC for a GLE. Dealer got us setup on Mercedes Me. App is setup as well as 1 yr sub and paired with the car. However, something seems to be wrong.
1. We are not getting any map updates, it says last update 2022 on the app
2. We are not getting live traffic
3. The Mercedes Me logo on MBUX screen is greyed out, should it be bright like the phone reception etc?
4. Tune in is not working
5. I am unable to login on the Mercedes Me Portal website, it goes blank when we try to login. So not sure if something is supposed to be done here. Is the page down?
Remote start works. Are we supposed to setup profiles first before the mentioned issues work? Hoping to get these going as she prefers to use these features. She does not like the mini carplay screen.
1. We are not getting any map updates, it says last update 2022 on the app
2. We are not getting live traffic
3. The Mercedes Me logo on MBUX screen is greyed out, should it be bright like the phone reception etc?
4. Tune in is not working
5. I am unable to login on the Mercedes Me Portal website, it goes blank when we try to login. So not sure if something is supposed to be done here. Is the page down?
Remote start works. Are we supposed to setup profiles first before the mentioned issues work? Hoping to get these going as she prefers to use these features. She does not like the mini carplay screen.
Last edited by Kevink15; Jul 29, 2024 at 08:02 AM.
Thread Starter
Junior Member
Joined: Nov 2020
Posts: 35
Likes: 1
From: Toronto
2016 C450, 2020 GLE350
Quick update. Able to login to MME portal via the US webpage. It says everything is setup, and I guess maps have to be downloaded? Thought it was OTA? Am I missing a step in connecting the car online to get everything working properly?
Senior Member
Joined: Mar 2019
Posts: 496
Likes: 214
From: Philadelphia, PA
2020 Mercedes GLE 450
On your Mercedes Me web portal, go to Manage Digital Extras, and Online Map Update, over there, you can select your home region for automatic OTA update (although I am not sure if that part is free or also need the subscription).
For the full map update, you can use the same website and trigger a download. It will download a Mercedes-Benz Download Manager, and will use that to download the full map onto a USB drive (easiest if you have a usb-c drive), and connect to your car once finished to update the map.
Live traffic is part of the Mercedes-Benz Connect subscription. You can check the subscription status on Mercedes store page (on the Mercedes Me portal, go to Manage Digital Extras page, at the bottom, you should see Subscribed Digital Extras, click on "Inform & manage" to go to the store. You will most likely need to login again once you reach there (direct link https://shop.mbusa.com/en-us/connect/ )
On my side, once I click on the subscription, I can see all the features I get, and the expiration date of each. The reason for different expiration date (at least for my side) is that it used to be you have to purchase most things separately (and not all in one subscription), and there are also a few features that were activated late (so the 3 year trial started late) (and I believe only 2020 model year got 3 year trial, newer one only get 1 year)
For the full map update, you can use the same website and trigger a download. It will download a Mercedes-Benz Download Manager, and will use that to download the full map onto a USB drive (easiest if you have a usb-c drive), and connect to your car once finished to update the map.
Live traffic is part of the Mercedes-Benz Connect subscription. You can check the subscription status on Mercedes store page (on the Mercedes Me portal, go to Manage Digital Extras page, at the bottom, you should see Subscribed Digital Extras, click on "Inform & manage" to go to the store. You will most likely need to login again once you reach there (direct link https://shop.mbusa.com/en-us/connect/ )
On my side, once I click on the subscription, I can see all the features I get, and the expiration date of each. The reason for different expiration date (at least for my side) is that it used to be you have to purchase most things separately (and not all in one subscription), and there are also a few features that were activated late (so the 3 year trial started late) (and I believe only 2020 model year got 3 year trial, newer one only get 1 year)
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Joined: Oct 2009
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
@zengshengliu that was a lot of work to compile. Great explanation and thanks!
My '21 also has three years free, like your '20.
My '21 also has three years free, like your '20.
Senior Member
Joined: Mar 2019
Posts: 496
Likes: 214
From: Philadelphia, PA
2020 Mercedes GLE 450
@zengshengliu that was a lot of work to compile. Great explanation and thanks!
For example, mercedes.me use to redirect you to the Mercedes Me Connect portal, but now that page returns 404 (not found). The change the name "services" to "digital extras" (but some place still refer to services), remove some of the eco display information from the web. And the store page, when you try to login, after putting in your username, the password screen will change to a different language (German I assume).
I myself is a software developer so a lot of times I was able to navigate through and find the correct location, but I can imagine others having difficulty navigating though the website.
They changed it from 3 to 1 year, but I just don't remember which year they made the switch.
Member
Joined: Mar 2020
Posts: 179
Likes: 67
From: New Jersey
2024 GLE 450 4MATIC
I myself is a software developer so a lot of times I was able to navigate through and find the correct location, but I can imagine others having difficulty navigating though the website.
They changed it from 3 to 1 year, but I just don't remember which year they made the switch
They changed it from 3 to 1 year, but I just don't remember which year they made the switch
My 2024 came with only 1 year of Mercedes me.
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Senior Member
Joined: Mar 2019
Posts: 496
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From: Philadelphia, PA
2020 Mercedes GLE 450
Yep, Mercedes changed it from 3 years to 1 year sometimes ago.
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Joined: Mar 2020
Posts: 179
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From: New Jersey
2024 GLE 450 4MATIC
