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Calling all potential saddle brown interior purchasers :
The brown you get is NOTHING like what's in the brochures, the online photos or even the samples they have at the dealers. So if you're going to opt for this make sure you inspect a live vehicle with a Mk. I Eyeball. The colour doesn't seem to take to the images very well.
good to know... It would be perfect if you could take a picture of your interior, with the dealer sample on top of the seat, so that we can see the difference... Is it different better? or different worse? I hope this isnt too frustrating for you...
That unfortunately will npt be possible at this time. The car arrived at the dealers last Friday, and it was still in 'transportation mode' with all its interipr coverings. I just had a quick look before leaving on a 2 week trip. I've already alerted the dealer, but he's only responded 'it's the correct order code' so far. I'll take it up with him when I get back. I don't really know what to do about it. If Benz say it's saddle brown, that's what it is.
I'd have to see the vehicle when they've 'unpacked' it. It could all turn out great, but right now I'm not a happy camper.
This doesn't really help out with the situation but it seems the brown interiors are difficult to photograph and give an accurate representation (even some of the other colours for that matter). Even the samples in brochures don't seem to really look that close either. Don't get me started at how useless their interior trim samples are either...
It wasn't saddle brown I looked at but espresso brown. From various dealer photos I'd seen I'd pretty much ruled out the colour as even an option. In person I felt it looked considerably better. I took some photos and used a white balance and colour checker card to try and get the colours closer. The dark colours tend to throw of the auto exposure too. Some of the dealer photos of interiors taken with flashes look shocking. Unfortunately in your case it sounds like the opposite might be true
Definitely get them to put the colour sample on the seats to see if it is anything like what you looked at before ordering.
Most configurators say that colors etc vary from what pictured, this isn't new. That pic is also in bright sunlight. Nothing looks the same under those conditions.
Most configurators say that colors etc vary from what pictured, this isn't new. That pic is also in bright sunlight. Nothing looks the same under those conditions.
M
Congrats, you are doing an excellent job of missing the point completely.
Anyhoo, attached 2 more photo's
Camera and lens are the same.
I have done my best to avoid direct sunlight, shades, and creative fiddling with the camera. There was no post processing whatsoever. The left pic is out of the sun, the right one when the sun was out although not reflecting directly on the surface. I think what your eyeball will register while IN the car is the left.
I think I could learn to live with it, but it's definitely NOT what I thought I was getting. I still have some time before I 'oficially' have to take posession of the vehicle so I will ponder further action.
It will of course be an exercise in futility, becaus bar stripping the interior and having it re-dyed I see no solution.
I find this sort of thing unaccepatable for a 'Premium' brand that advertises 'the best or nothing'.
You should have requested to see it in person before ordering. That's exactly the color it's supposed to be.
I did. It was not possible. Where upon I visited the MB 'Fascination Center' where some uninterested youths with nice MB jackets told me the colour was not available. They DID have a (very small) sample in the 'colour booth' which is lit by a funny temperature LED array which makes Designo white look like 'who-the-hell-pissed-in-that-bucket-of-RAL-white' paint'.
It's quite funny actually. If you tell some people you looked at he samples they tell you samples aren't accurate and you should've looked at the printed catalogue. If you tell them you looked at the catalogue they tell you you should've asked for a sample. If you tell them you looked at the sample AND the catalogue AND the configurator they opine you should always check in a vehicle. And any combination thereof.
I'm stupid like that, but if someone show me a picture of a GLS I expect to be delivered a GLS, not an GLE because 'it looks like that from that angle' or somesuch. If you don't know what it looks like tell me and I'll order something else. Yeah, I'm an idiot.
I don't mean it in a condescending way, but I've seen plenty of the cars with that interior, and to me, even in your picture without direct sunlight, it looks very much the same as the pictures from MB with studio lighting.
Yes, I agree completely the samples were inadequate and probably looked different. I still don't see how it was much different than what you actually have.
Congrats, you are doing an excellent job of missing the point completely.
Anyhoo, attached 2 more photo's
Camera and lens are the same.
I have done my best to avoid direct sunlight, shades, and creative fiddling with the camera. There was no post processing whatsoever. The left pic is out of the sun, the right one when the sun was out although not reflecting directly on the surface. I think what your eyeball will register while IN the car is the left.
I think I could learn to live with it, but it's definitely NOT what I thought I was getting. I still have some time before I 'oficially' have to take posession of the vehicle so I will ponder further action.
It will of course be an exercise in futility, becaus bar stripping the interior and having it re-dyed I see no solution.
I find this sort of thing unaccepatable for a 'Premium' brand that advertises 'the best or nothing'.
You're not listening.
The pic on the left, not with direct sun, is almost identical to the brochure picture, even though the lighting isn't the same and i'm sure your camera isn't' the same as they use.
I get that you're unhappy, but to make it seem like MB scammed you somehow when in reality, you bought something sight-unseen and are now having second thoughts, isn't right.
Wait... you are claiming the 'dark' picture I posted is very close to the brochure picture I posted ?
I suggest you a. Get a new monitor in a hurry or b. Make an emergency appointment with a reputable ophthalmologist. Boy howdy.
You're just in denial.
I work at benz, I see these cars every day. You got what you ordered, you just ordered something that you didn't see before-hand and are now unhappy. Not the first time this happens.
same here always thought of Saddle Brown as orange leather and like it
Funnily enough, I agree. If I had never seen either colour, and someone would've shown me the two pictures and ask me to point out what I would consider 'saddle brown' I'd have pointed out the colour in my picture. OTOH, Benz does a colour called 'hyacinth red'. I'm not very horticulturally inclined, but I seem to remember hyacinths are purple.
The naming of colours is just marketing.
Anyway, I need to go practice my 'being-in-denial' skills now
See, this is why you can't be talked to logically.
You assume, since I work at Benz, i'm somehow biased?
I'm a tech, I couldn't care less about what color you choose. I also agree with you that the brochure is misleading/not accurate, I've seen this in many cases before. However, this is not MB's "fault" for you not seeing the interior in person before buying, and now being unhappy with how it actually looks in person.
I deal with lots of issues like this in service, and sadly, there isn't a technical fix for an uninformed customer. Operator error happens more than you think, and it's never good as nobody wants to take responsibility for not doing it right the first time. There's plenty of things I don't know, have to research and learn. Applies to everyone.
09-16-2017, 12:25 PM
