M-Class (W166) Produced 2012-2015

Mirror lights ?

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Old Dec 30, 2011 | 01:02 AM
  #76  
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Originally Posted by MBtech1098
It is not a recall (as of yet, not sure if it will).

You need to tell the dealer you are not satisfied and don't believe them. Like I stated tell them to contact their factory support...and guess what they will tell him, do it!
I will! Thanks!
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Old Jan 1, 2012 | 10:09 PM
  #77  
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Wow pretty great info I would love for the puddle lights to have been working on the truck since day one I mean Geez it is a Benz .... Pay good money to deal with all this extra run around....
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Old Jan 3, 2012 | 07:45 PM
  #78  
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So...did anyone get the fix described by MBtech to work yet?
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Old Jan 4, 2012 | 06:17 PM
  #79  
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Originally Posted by lizardking1
So...did anyone get the fix described by MBtech to work yet?
I took my 2012 ML350, in this morning with the printout of the fix description by MBtech. They first confirmed that the puddle lights were not working, they then tried out the fix mentioned by MBtech, but that didn't work.

They kept the car and gave me a loaner, I just got a message that they have resolved the problem, my puddle lights are now working.

I don't know what the fix was, but will find out tomorrow when I collect the car and let you guys know.
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Old Jan 4, 2012 | 06:32 PM
  #80  
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Originally Posted by sicce
I took my 2012 ML350, in this morning with the printout of the fix description by MBtech. They first confirmed that the puddle lights were not working, they then tried out the fix mentioned by MBtech, but that didn't work.

They kept the car and gave me a loaner, I just got a message that they have resolved the problem, my puddle lights are now working.

I don't know what the fix was, but will find out tomorrow when I collect the car and let you guys know.
Yes, please let us know. Mine goes in on Monday. It would be nice to know what tell them.
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Old Jan 4, 2012 | 06:45 PM
  #81  
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Originally Posted by sicce
I took my 2012 ML350, in this morning with the printout of the fix description by MBtech. They first confirmed that the puddle lights were not working, they then tried out the fix mentioned by MBtech, but that didn't work.

They kept the car and gave me a loaner, I just got a message that they have resolved the problem, my puddle lights are now working.

I don't know what the fix was, but will find out tomorrow when I collect the car and let you guys know.
If it did not work, they must have done something wrong...the only way to fix it is by performing the previously mentioned procedure. I can guarantee you that they finally did it correctly, but dealers don't like to admit they were wrong or don't know.
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Old Jan 4, 2012 | 08:20 PM
  #82  
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Originally Posted by MBtech1098
dealers don't like to admit they were wrong or don't know.
Damn humans... :-)

I agree, sounds like they didn't do it right the first time.
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Old Jan 5, 2012 | 05:22 PM
  #83  
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I collected the car today, and the puddle lights now work. As mentioned by MBtech, they just did a SCN re-coding.

Last edited by sicce; Jan 5, 2012 at 10:13 PM.
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Old Jan 5, 2012 | 06:36 PM
  #84  
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Originally Posted by sicce
I collected the car today, and the puddle lights now work. As mentioned by MBworld, they just did a SCN re-coding.
Can you post the exact wording from you invoice?
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Old Jan 6, 2012 | 08:44 AM
  #85  
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Originally Posted by GregW / Oregon
Can you post the exact wording from you invoice?
All,
I have attached my report from the service dept, hope it helps you get your ML's fixed.

Thanks
Attached Files
File Type: pdf
MB report.pdf (272.2 KB, 538 views)
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Old Jan 6, 2012 | 11:15 AM
  #86  
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Originally Posted by sicce
All,
I have attached my report from the service dept, hope it helps you get your ML's fixed.
Just as MBTech said.
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Old Jan 7, 2012 | 09:15 AM
  #87  
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Originally Posted by MBtech1098
There is...they may not be aware of it, tell them to re-SCN code the EZS. (EIS)
MBtech, is there an EZS and EIS? My dealer was unable to fix ours and had never heard of an EZS.

Thanks,
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Old Jan 7, 2012 | 12:33 PM
  #88  
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Originally Posted by TundraRoads
MBtech, is there an EZS and EIS? My dealer was unable to fix ours and had never heard of an EZS.

Thanks,
You are joking right...they told you they don't know what an EZS is? It's time to find a new dealer as they sound highly incompetent. EZS and EIS are the same thing, EIS is the old abbreviation and EZS is what is used in newer documentation. See attached.

You should ask them for a printout of the quick test of your vehicle and point out EZS.

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Old Jan 7, 2012 | 12:34 PM
  #89  
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Here is an update email I just received from customer support regarding the puddle light issue, Inquiry sent few weeks ago.


"We understand your concern and wish we could just update the vehicle system to have to locator light work immediately. There were changes made to this model for 2012 and this feature, though standard, is not functioning with the new head units and control systems in the vehicle. As advised, Germany is working on the fix and it will be sent to our dealers as soon as it is provided.

Should you wish to discuss this, please feel free to contact me at 800-367-6372 ext 4673."


Maybe Germany engineers should contact MBTech to get the fix

Last edited by sicce; Jan 7, 2012 at 12:41 PM.
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Old Jan 7, 2012 | 01:22 PM
  #90  
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So basically it's going to up to the dealer to be smart enough to figure it out.....
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Old Jan 9, 2012 | 09:44 AM
  #91  
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Heading in today to have the lights inspected. We will see what B.S. we get told.
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Old Jan 9, 2012 | 09:49 AM
  #92  
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Talking Why Puddle lights do not work?

Originally Posted by lizardking1
Heading in today to have the lights inspected. We will see what B.S. we get told.
"The computers in the Alabama factory could not correctly translate the German code into Southern?"
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Old Jan 9, 2012 | 05:27 PM
  #93  
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Mine fixed. Here is what the invoice says-
"Checked for software update SCN codes. LF and RF door control link. Instrument and rain/light sensor coded. After checking, confirmed repair." So basically, they updated the software....I think.
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Old Jan 9, 2012 | 06:51 PM
  #94  
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Originally Posted by lizardking1
Instrument and rain/light sensor coded.
This is interesting. I wonder if this would fix the problems we're having with our lights not turning on in auto mode until it is very dark and wipers running in auto mode on a dry windshield.
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Old Jan 9, 2012 | 07:14 PM
  #95  
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I never had those problems. Just happy the lights finally work as intended.
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Old Jan 9, 2012 | 08:30 PM
  #96  
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2012 ML 350 BlueTec
Originally Posted by batuceper
"The computers in the Alabama factory could not correctly translate the German code into Southern?"
Sounds like the Mars lander that was built in the US but programed in metric. When it went to land the engineers that set the program numbers did it in feet and miles but was never translated to metric so it landed at about 3000 MPH! Instant billion dollar lawn dart!

If it could happen to NASA then it could happen to anyone. :-)
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Old Jan 11, 2012 | 11:26 AM
  #97  
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I have mine in today for the Puddle Lights/Mirror Lights. I should have the car back within the next couple of hours.
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Old Jan 11, 2012 | 07:30 PM
  #98  
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Originally Posted by jweezy
I have mine in today for the Puddle Lights/Mirror Lights. I should have the car back within the next couple of hours.

How did you make out? Fixed?
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Old Jan 12, 2012 | 11:25 AM
  #99  
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Originally Posted by lizardking1
How did you make out? Fixed?
Update:

They fixed my car yesterday! It was ready around 4pm - I had college so I wasn't able to pick up till this morning.

I got my ML, and all is well - I don't know what it looks like at night however tonight I will take a picture and post it for everyone to see if it is important to them to have and take in for service.

There was no charge for anything.
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Old Jan 12, 2012 | 08:39 PM
  #100  
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What did they do on yours to repair? Same as mine?
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