Mbrace- Do I really need it?
Thread Starter
Newbie
Joined: Aug 2016
Posts: 9
Likes: 1
From: NYC,NY
2014 S550v4
Mbrace- Do I really need it?
Why do I need to pay for Mbrace again? My wife says it’s like AA for MB, i.e. road side assistance, auto crash detection and so on..I know the phone app does not work at all, remote start and the like. We pay for sirusXM separately with traffic and weather even though our 2014 S550 V22 gps is far from accurate, traffic symbols are useless, new $300 update[2017] disk did nothing. The wife uses Waze, I use google maps, which can not be mirrored to command screen without a major workaround intstall. The WiFi function does NOT function as it is 3G( MB had my car for 2 weeks trying to figure out why, finally found a former MB tech working for Porsche in Florida that knew that the cars 3G phone has to bounce from a server in Virginia to Stuttgart, Germany to Virginia to the cars 3G reciver, which causes the connection to ”time out” rendering it completely useless (they still sell the 2018’s with said WiFi option that does not work) also, 4G will not connect to 3G. Period. Sorry... venting on that one...and so, back to my original query, will my red S.O.S button not work if I don’t have Mbrace? I have never used there concierge, phone app is useless(tried that) so I’m at a loss as to why I’m paying for this....any thoughts?
Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
I have AAA and don't see much worthwhile about mBrace, at least for my purposes. I currently have five years of complimentary access to the basic mBrace product (I didn't even bother to sign up for the free trial of the other add-on options) and won't pay for it if I still have the car when it expires.
Super Member
Joined: Oct 2006
Posts: 947
Likes: 131
From: SF Bay Area
2021 E63S Wagon 2019 S63 AMG Coupé 2015 S Coupé Edition 1 1970 Chevelle LS5
My understanding is that the S.O.S button only work with mbrace. And it works on satellite, so if your car is on its side in a ditch somewhere with no cell signal, you may need that button. Also, with mbrace they can track your car so if it’s in an accident severe enough to pop the airbags, theyll call you, and if there’s no answer, they’ll call 911.
Member
Joined: Jun 2017
Posts: 185
Likes: 39
From: SoCal
2016 E350 wagon
The basic mbrace is:
The bonus stuff comes in the Secure, Connect, Concierge and Entertainment packages.
- Remote access from your phone or computer with Mercedes me
- Vehicle locating and tracking
- In-vehicle apps like Yelp and local search
- Remote diagnostics for easier servicing
The bonus stuff comes in the Secure, Connect, Concierge and Entertainment packages.
Super Member
Joined: Oct 2006
Posts: 947
Likes: 131
From: SF Bay Area
2021 E63S Wagon 2019 S63 AMG Coupé 2015 S Coupé Edition 1 1970 Chevelle LS5
The basic mbrace is:
The bonus stuff comes in the Secure, Connect, Concierge and Entertainment packages.
- Remote access from your phone or computer with Mercedes me
- Vehicle locating and tracking
- In-vehicle apps like Yelp and local search
- Remote diagnostics for easier servicing
The bonus stuff comes in the Secure, Connect, Concierge and Entertainment packages.
Member
Joined: Jun 2017
Posts: 185
Likes: 39
From: SoCal
2016 E350 wagon
From https://www.mbusa.com/vcm/MB/Digital...0814_KH_v2.pdf
Locate Vehicle:
View the vehicle’s current location upon request with the Mercedes me app.
Service Description:
Locate Vehicle allows a customer to view the location of their vehicle with the Mercedes me
app.
Once the customer has launched the app, it will begin to acquire their vehicle’s GPS
coordinates from the Telematics Control Unit (TCU). Once the vehicle is located a map will be
displayed pinpointing the locations of the vehicle. If the GPS coordinates cannot be obtained
or if the vehicle is further than one mile away from the customer’s location, a message will
appear on the Mercedes me app indicating the vehicle could not be located.
Locate Vehicle is available via the Mercedes me app. A customer cannot locate their vehicle by
calling the mbrace Response Center.
I'm guessing that tracking is related to stolen vehicles. (?)
Stolen Vehicle Location Assistance:
Provide assistance to law enforcement officials in locating and recovering stolen vehicles.
Service Description:
Stolen Vehicle Location Assistance gives customers a safe and streamlined way to help local
law enforcement officials in locating and potentially recovering their vehicle if it is
ever stolen.
How It Works:
STEP 1: After a police report has been filed on the stolen vehicle, the customer contacts the
mbrace Response Center at 866-990-9007.
STEP 2: The mbrace Customer Specialist requests and verifies the customer’s identity and
police report case number.
STEP 3: The mbrace Customer Specialist acquires location information from the stolen
vehicle’s TCU.
STEP 4: The mbrace Customer Specialist contacts the appropriate authorities with the
customer’s police report case number.
STEP 5: The mbrace Customer Specialist communicates the stolen vehicle’s location to local
law enforcement officials.
STEP 6: If needed, the mbrace Customer Specialist will remain on the line with law enforcement
to continue tracking the vehicle.
STEP 7: Local authorities will contact the customer regarding the status of the recovery effort.
But the vehicle location requires mbrace Secure subscription so I'm not sure.
Locate Vehicle:
View the vehicle’s current location upon request with the Mercedes me app.
Service Description:
Locate Vehicle allows a customer to view the location of their vehicle with the Mercedes me
app.
Once the customer has launched the app, it will begin to acquire their vehicle’s GPS
coordinates from the Telematics Control Unit (TCU). Once the vehicle is located a map will be
displayed pinpointing the locations of the vehicle. If the GPS coordinates cannot be obtained
or if the vehicle is further than one mile away from the customer’s location, a message will
appear on the Mercedes me app indicating the vehicle could not be located.
Locate Vehicle is available via the Mercedes me app. A customer cannot locate their vehicle by
calling the mbrace Response Center.
I'm guessing that tracking is related to stolen vehicles. (?)
Stolen Vehicle Location Assistance:
Provide assistance to law enforcement officials in locating and recovering stolen vehicles.
Service Description:
Stolen Vehicle Location Assistance gives customers a safe and streamlined way to help local
law enforcement officials in locating and potentially recovering their vehicle if it is
ever stolen.
How It Works:
STEP 1: After a police report has been filed on the stolen vehicle, the customer contacts the
mbrace Response Center at 866-990-9007.
STEP 2: The mbrace Customer Specialist requests and verifies the customer’s identity and
police report case number.
STEP 3: The mbrace Customer Specialist acquires location information from the stolen
vehicle’s TCU.
STEP 4: The mbrace Customer Specialist contacts the appropriate authorities with the
customer’s police report case number.
STEP 5: The mbrace Customer Specialist communicates the stolen vehicle’s location to local
law enforcement officials.
STEP 6: If needed, the mbrace Customer Specialist will remain on the line with law enforcement
to continue tracking the vehicle.
STEP 7: Local authorities will contact the customer regarding the status of the recovery effort.
But the vehicle location requires mbrace Secure subscription so I'm not sure.
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Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
Newbie
Joined: Dec 2019
Posts: 4
Likes: 3
E300
Only if you want remote start
Why do I need to pay for Mbrace again? My wife says it’s like AA for MB, i.e. road side assistance, auto crash detection and so on..I know the phone app does not work at all, remote start and the like. We pay for sirusXM separately with traffic and weather even though our 2014 S550 V22 gps is far from accurate, traffic symbols are useless, new $300 update[2017] disk did nothing. The wife uses Waze, I use google maps, which can not be mirrored to command screen without a major workaround intstall. The WiFi function does NOT function as it is 3G( MB had my car for 2 weeks trying to figure out why, finally found a former MB tech working for Porsche in Florida that knew that the cars 3G phone has to bounce from a server in Virginia to Stuttgart, Germany to Virginia to the cars 3G reciver, which causes the connection to ”time out” rendering it completely useless (they still sell the 2018’s with said WiFi option that does not work) also, 4G will not connect to 3G. Period. Sorry... venting on that one...and so, back to my original query, will my red S.O.S button not work if I don’t have Mbrace? I have never used there concierge, phone app is useless(tried that) so I’m at a loss as to why I’m paying for this....any thoughts?
