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Updating Telematic of 2007 s550?

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Old 07-29-2012, 12:58 PM
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Updating Telematic of 2007 s550?

Hi all,

I would like to have my 2007 s550 to have the latest Navigation views like 3D, Bird's eye view, DVD viewing etc and also Traffic updates.

Not sure if my local dealer in Dallas, TX can update those for me and how? cost??? Not sure of list of things I need to do here. Not sure if the dealer can update the COMMAND NAV and all the related parts for this older model.

I do not know much about these technologies so I appreciate your answers with clear details so I can go to local dealer tomorrow.

Appreciate your help.
Old 07-29-2012, 01:18 PM
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All of this will work for your S550. A lot of dealers will say that it can't be done. You need to find a dealer that has done this in the past and knows what it is about.

WARNING-- DO NOT try to get an inexperienced dealer to perform this update!!

The cost for the telematics update can vary from free to a couple of hundred dollars depending on the dealer. The telemataics update can take from a couple of hours to a full day (depending on how much of the software on your vehicle is obsolete), it is all done automatically be a special computer.

In addition to the update, you will need one of the more recent navigation DVD updates which you can install yourself.
Old 07-30-2012, 12:40 AM
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Thanks Steve, last week my nearest dealer in Plano, TX said NO, they were never good.
I will call around all others
Old 07-30-2012, 06:39 PM
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My local mb dealership did it for me. They charged $150 plus tax. But initially they did not know anything about it or know how to do it. I asked the service manager to research it and he finally got back to me after several visits to the dealership.

Keep in mind that even after they perform the upgrade you still need to update your maps dvd to get traffic. Look my previous posts for guidance on how to get traffic. You can rent the dvd from some members here.
Old 07-31-2012, 12:59 PM
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Sill no luck for me with Dallas dealers, they have no clear idea. I think I need to stop by all their locations and talk to the Technicians.
Old 08-10-2012, 07:18 PM
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Originally Posted by devs550
Sill no luck for me with Dallas dealers, they have no clear idea. I think I need to stop by all their locations and talk to the Technicians.
Ok I've just done this mod in the last two days.
1. Ask your MB dealer to update the firmware in the Comand Unit to the latest one. That was done using their computer and took about 2 hours to upload to the car. Not sure exactly what info is uploaded during this process. Anyway, Be awaree of things not working afterwards like my AC blows warm air ? A coding issue in the front SAM etc. hopefully youll be ok.

2. Then Insert latest uptodate NAvigation Disc eg 2012, usually by NAVTEQ, eg.

http://www.ebay.co.uk/itm/Genuine-Me...#ht_1482wt_922

I bought that one and When you insert that into you DVD multichanger, just follow the prompts and it takes around 40 mins to upload, ejects the dvd automatically, resets itself and thats it. Just find the birds eye view as above and scroll the menus to find the other new Comand additions.
Old 08-11-2012, 09:12 AM
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Originally Posted by Prash
2. Then Insert latest uptodate NAvigation Disc eg 2012, usually by NAVTEQ, eg.

http://www.ebay.co.uk/itm/Genuine-Me...#ht_1482wt_922

I bought that one and When you insert that into you DVD multichanger, just follow the prompts and it takes around 40 mins to upload, ejects the dvd automatically, resets itself and thats it. Just find the birds eye view as above and scroll the menus to find the other new Comand additions.
Just bought this one, thanks for the link. The price is over 400 Euro in Norway, saved me some cash
Old 01-10-2014, 10:41 PM
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hi i got the 07 s550 it is happen to day the cd player on the screen running but not workinng even the radio i try to turn but it not turn.is anybody know the problem? someboby ssaid if i update the new solfware it work. does anybody know what kind the solfware for it?thanks
Old 02-13-2014, 12:27 AM
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You need the v11 telematics command software with backup camera option.
Old 02-13-2014, 10:02 AM
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Originally Posted by johnvu
hi i got the 07 s550 it is happen to day the cd player on the screen running but not workinng even the radio i try to turn but it not turn.is anybody know the problem? someboby ssaid if i update the new solfware it work. does anybody know what kind the solfware for it?thanks
I got same problem you have to replace the new amp. It control the whole things cd and radio. On the eBay they sale for 1000. Good luck
Old 09-03-2014, 11:49 AM
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Which Version of the Map DVD update do I need?

Originally Posted by Prash
Ok I've just done this mod in the last two days.
1. Ask your MB dealer to update the firmware in the Comand Unit to the latest one. That was done using their computer and took about 2 hours to upload to the car. Not sure exactly what info is uploaded during this process. Anyway, Be awaree of things not working afterwards like my AC blows warm air ? A coding issue in the front SAM etc. hopefully youll be ok.

2. Then Insert latest uptodate NAvigation Disc eg 2012, usually by NAVTEQ, eg.

http://www.ebay.co.uk/itm/Genuine-Me...#ht_1482wt_922

I bought that one and When you insert that into you DVD multichanger, just follow the prompts and it takes around 40 mins to upload, ejects the dvd automatically, resets itself and thats it. Just find the birds eye view as above and scroll the menus to find the other new Comand additions.
Hi guys, first wanted to thank everyone for the info, it's been very rewarding to read up the info here.

I am now looking to do the Telematic update on my 2007 S550 4 Matic up here in Canada. I did update my map before using the Map CD purchased form the dealer, but it does not require me to keep the CD in the in the system and I come to understand it's only for 2007 to 2009 version of S class that use that disk.

My very question is once the command system is updated through the telematic update what map update disk do I use? I mean the parts department people at the dealer will ask for the model of the year which is 2007 but yet the command system has been updated so how do I ask for the the map disk that will work with the new command system ? Tell them the disk for later model year?

Thank you all so very much for your input in advance.

Last edited by jackchung143; 09-03-2014 at 11:51 AM.
Old 09-03-2014, 10:00 PM
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The same part number disk is used independent of the update. After the update and if you have installed one of the more recent NAV disks, you will see traffic information displayed on the map if you live near a major city. See http://www.navteq.com/rdstraffic/ for a listing of the coverage areas. You system will only work with a NAV disk compatible with 2007 S Class vehicles.
Old 09-03-2014, 11:20 PM
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Originally Posted by steveb9771
The same part number disk is used independent of the update. After the update and if you have installed one of the more recent NAV disks, you will see traffic information displayed on the map if you live near a major city. See http://www.navteq.com/rdstraffic/ for a listing of the coverage areas. You system will only work with a NAV disk compatible with 2007 S Class vehicles.
Thank you for the Info Steve.
Old 09-03-2014, 11:22 PM
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Dealership in Toronto or Ottawa

Does anyone know a dealer that can perform the Telematic update on 2007 Mercedes Benz S550 ? Can't seem to find dealer that know how to do it here in Canada.. Please help
Old 09-04-2014, 04:04 PM
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sorry I can't give you specifics, but from what I have found you could try and claim you are experiencing intermittent conditions (search for referenced issues below), for cost free update using Telematics update cd A221 827 7059


MBUSA DTB P-B-82.85/512d
MBUSA DTB P-B-82.85/512e DEC07
MBUSA DTB P-B-82.85/512h

...after they load the update cd for comand, make sure service agent / tech specifically confirm:


AC is working correctly
Reversing camera operates properly after update.


If not they need to make sure they update front SAM, it needs recoding
(SAM = Signal Acquisition and Activation Module (110 in diagram) controls various functions. )


Improvements = availability of:
sat nav, bird's eye view
constant ETA display option
traffic TMC issues on screen
video turned on for NA mkt



A221 827 sat nav update discs are "lime green", if a European model they don't any form of map update to cope with the update it all works fine (dealers are just lying cheating scum) .. if you want the latest roads, an updates disc is a good idea (and possibly essential for NA mkt if older than 2008)

Last edited by BOTUS; 09-04-2014 at 04:30 PM.
Old 09-14-2014, 06:23 AM
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Last edited by BOTUS; 09-14-2014 at 06:26 AM.
Old 09-14-2014, 08:24 AM
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Thanks for the update info. BTW, to get into the engineering menu on an W221, is it the same as the button combination on the W212, or is it different?
Old 09-15-2014, 01:59 PM
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I now know the reason for the HVAC issues some have.... its not rocket science and really the dealer should check before they give it back.


I just got my 2006 UK spec car updated today and AC not working afterwards.

What happens is bird's eye view software was for later cars which have a different ac compressor. When an older spec car is updated with the later software, the comand unit no longer knows how to switch on the earlier style ac compressor (hence no cooling) all they have to do is recode to say its got the older style compressor...


about 10 mins work, then ac works normally as it was before the update.
Old 09-16-2014, 08:16 PM
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Finally the update is done.

Waited for the dealer shop foreman for 3 days to start the firmware update on the command system. (a very busy guy with 16 years of experience)

My local Mercedes Benz dealer has never done this before, but with everyone's input here I was able to convince them to do the update on my car.

Took the tech 3 hours in total, 2 hr for the firmware update and 1 hr for the system check through include making sure AC work fine after update.

Attached are a few picture of my screen, finally there is a Video tab and Bird's eye view of Navigation system.

Total cost $403. Canadian includes (13% HST taxe)

Mercedes Dealer: Star Motors , Ottawa, Canada

Thank you everyone on the forum here, giving so much information so I can actually have this done right the first time.




Last edited by jackchung143; 09-16-2014 at 08:18 PM.
Old 03-27-2016, 02:14 PM
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Navigation Update

Hi, I am new here and I would like to get the latest Navigation views like 3D, Bird's eye view, DVD viewing etc. and also Traffic updates for my 2007 Mercedes S550.
can I buy the DVD from eBay and install it with out create issue to AC ? or I have to take it to the dealer for any update ? I am trying to save the money in somehow .

Thanks
Old 03-27-2016, 02:28 PM
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Dealer must do the update. Tell them you're going to subscribe to MBrace and hopefully they'll do it for you for a reasonable price.
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Old 03-27-2016, 09:59 PM
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There are two pieces:

Telematics update: This updates COMAND software for birds eye view, DVD video, etc.
Navigation update: Separate DVD to update the maps.

To be honest, the Telematics update for you car should take an hour. I did mine myself. Basically fire up DAS, tell it to update, insert the proper CD when prompted and off it goes. This is beyond the range of most DIY types as it actually requires the STAR diag type stuff. But, it is so damn simple no dealer worth their salt should give you a blank stare or quote you an obscene amount of time to do it. It is a very worthwhile upgrade.

For those curious on how simple this is for the dealer to complete...

Under main list of components of the car, pick Communications.
Then pick COMAND.
Select adaptations.
Select upgrade.
It will tell you the exact CD#required and tell you to toss it in the CD player/changer. Then you hit upgrade. Done. It isn't rocket science.

As for navigation DVD, that is a DIY job. Just insert the DVD and it will prompt to update. Just make sure battery is under continual charge or keep car running during process. It think it took around an hour for this step.

As for the AC, in the coding is a setting for the AC clutch mechanism. It just needs to be toggled to get the AC working if it doesn't. Again, 2 minutes of time.

Last edited by kn51; 03-27-2016 at 10:08 PM.
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Old 04-03-2016, 09:58 AM
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Hi, Thank you all for the information, but I trying to get the update DVD online with less money but the only one is available from dealer ( 2015-2016 Mercedes-Benz NTG3 DVD v15.0 ) Part # T1000-23920 asking price $249
is any one has a used one for sale or a copy for 2005-2016 ?
Also I find this one on eBay :
Mercedes NTG3 DVD Comand Aps North America v14 2015 (1xDVD) Navigation HDD Maps $36.90 From Bulgaria

It's v14 is any one know the different from v15 ?

Thank you all for help.


Old 05-08-2016, 08:02 PM
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Hi, is any one have the original DVD for the navigation or a copy for sale to my 2007 Mercedes Benz S550 so I can use it to update GPS because I lost mine and I got a copy of 2015 Mercedes-Benz NTG3 DVD v14.0 from online but when I run it they give me a massage to refer to the operating instructions.
please help. thanks
Old 05-12-2016, 04:48 AM
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Originally Posted by kn51
There are two pieces:

Telematics update: This updates COMAND software for birds eye view, DVD video, etc.
Navigation update: Separate DVD to update the maps.

To be honest, the Telematics update for you car should take an hour. I did mine myself. Basically fire up DAS, tell it to update, insert the proper CD when prompted and off it goes. This is beyond the range of most DIY types as it actually requires the STAR diag type stuff. But, it is so damn simple no dealer worth their salt should give you a blank stare or quote you an obscene amount of time to do it. It is a very worthwhile upgrade.

For those curious on how simple this is for the dealer to complete...

Under main list of components of the car, pick Communications.
Then pick COMAND.
Select adaptations.
Select upgrade.
It will tell you the exact CD#required and tell you to toss it in the CD player/changer. Then you hit upgrade. Done. It isn't rocket science.

As for navigation DVD, that is a DIY job. Just insert the DVD and it will prompt to update. Just make sure battery is under continual charge or keep car running during process. It think it took around an hour for this step.

As for the AC, in the coding is a setting for the AC clutch mechanism. It just needs to be toggled to get the AC working if it doesn't. Again, 2 minutes of time.
Old thread, but what version of DAS did you use since most new ones require online updating. I a newer one than 2007, but there have been several new ones since then for telematics. Not sure what features or bug fixes they add though.


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