Anybody experiencing an mbrace connectivity outage?
Thread Starter
MBWorld Fanatic!
Joined: Jun 2015
Posts: 9,062
Likes: 4,565
From: Maryland
2024 S580
Anybody experiencing an mbrace connectivity outage?
This morning my car doesn't seem to want to connect to mbrace, wont sync profiles, wont run the music, app wont refresh or work. I even tried to link it to my phone hotspot and that doesnt work...
Super Member
Joined: Jan 2005
Posts: 759
Likes: 258
From: Boston
AMG
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,326
From: San Francisco Bay Area
2019 C63CS
I don't have mBrace, but Mercedes me connect is working fine for me. Just remote locked my car in the garage and it worked fine. Maybe an outage affecting the East Coast?
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,823
Likes: 792
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
What devices are you guys using? My iphone is working, but differently - everything works but no longer get confirmation messages. Android phone(s) not working at all, can't even sign in. But I have a 18 W222.
Trending Topics
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,823
Likes: 792
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Mbrace is the name of the app for model year 17-18 W222 S-Class and some other models. It was a bridge between the older command system and MBUX, which are in 2019 and newer S-Class cars. I think the same for other vehicles in the MB lineup, but don't know the specifics. And some MB vehicles, including S-Class, cars used an old 3G system for talking to the cellular network; for those cars the app no longer works at all. Super confusing on which models, years, and devices are affected.
Mbrace has been down since they did an update, it was actually done on July 25th. But for some strange reason, a lot of people, including myself, could use the app until August 1st. As of 8/1 I can now only use the app on my iPhone, but not on Android. And from 7/25-7/31, it wouldn;t work on IOS, but began to work on IOS on 8/1. Thank goodness you guys aren't expreiencing that problem. MB has been no help on this.
Mbrace has been down since they did an update, it was actually done on July 25th. But for some strange reason, a lot of people, including myself, could use the app until August 1st. As of 8/1 I can now only use the app on my iPhone, but not on Android. And from 7/25-7/31, it wouldn;t work on IOS, but began to work on IOS on 8/1. Thank goodness you guys aren't expreiencing that problem. MB has been no help on this.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Newbie
Joined: Aug 2024
Posts: 3
Likes: 1
E400 and GLC 300 Coupe
If you extend your Mbrace service (usually a 3 to 5 year obligation) MB is not going to offer you a refund. You have to call to ask for one they claim after service is restored. I don't trust that this service will be restored. The Mbrace app error clearly states "services are not available" and it doesn't seem to be a remedy. I have 2 Benz impacted by this with 3yrs of Mbrace service remaining ..... I got better tech support with my reliable Nissan for their Nissan Connect services and they automatically compensated me for the length of time the service wasn't available.
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,326
From: San Francisco Bay Area
2019 C63CS
Just to clarify some of the naming. It continues to confuse people.
- mBrace is the old online services platform up to model years 2018
- Mercedes me is the old app that goes with mBrace. It sounds like they have renamed the app recently to mBrace as well. Haven't checked that.
- Starting with 2019 there's a new platform and app. Both the platform and app are called Mercedes me connect.
Last edited by superswiss; Aug 13, 2024 at 12:56 PM.
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,326
From: San Francisco Bay Area
2019 C63CS
You won't miss what you don't know. I'll give you a use case for this connectivity stuff that just came up last night. My car is currently at the dealership to diagnose a clicking in the front. I got reports yesterday from the app and could see them driving the car around their lot, assuming to repro the issue and later the position of the car showed that it was in the service bay, so I know they were working on it. I have also a geofence set up around the dealership, so I get notified if the car is taken off premise. But the real use case I wanna bring up is that I checked on the car later after they closed and I saw that it was outside in their lot unlocked. So somebody forgot to lock it before they closed. I went ahead and locked it from the app. I never missed not being able to keep an eye on my car while it is in the shop, but now I wouldn't wanna give it up. Wondering now how often previous dealerships left my cars unlocked. Hopefully they at least locked away the fob.
Last edited by superswiss; Aug 14, 2024 at 04:23 PM.
Senior Member
Joined: Aug 2023
Posts: 344
Likes: 160
From: Maysville, KY , est'd 1767
Mercedes S560
You won't miss what you don't know. I'll give you a use case for this connectivity stuff that just came up last night. My car is currently at the dealership to diagnose a clicking in the front. I got reports yesterday from the app and could see them driving the car around their lot, assuming to repro the issue and later the position of the car showed that it was in the service bay, so I know they were working on it. I have also a geofence set up around the dealership, so I get notified if the car is taken off premise. But the real use case I wanna bring up is that I checked on the car later after they closed and I saw that it was outside in their lot unlocked. So somebody forgot to lock it before they closed. I went ahead and locked it from the app. I never missed not being able to keep an eye on my car while it is in the shop, but now I wouldn't wanna give it up. Wondering now how often previous dealerships left my cars unlocked. Hopefully they at least locked away the fob.
In a dozen years of S Class ownership, none of those circumstances, so far as I know, have ever arisen.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,823
Likes: 792
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
My use case is that when I go places where I don't want to carry a key but need my phone, I leave my key in an RF blocker Faraday pouch and use my phone to lock and unlock the car. Beach use mainly, but other places as well. I've even left my car at airport parking with the key in the car so I don't have to worry about tracking my key fob while traveling. While not necessary, it's nice to have that option.
Last edited by carlosinseattle; Aug 14, 2024 at 05:33 PM.
Senior Member
Joined: Aug 2023
Posts: 344
Likes: 160
From: Maysville, KY , est'd 1767
Mercedes S560
My use case is that when I go places where I don't want to carry a key but need my phone, I leave my key in an RF blocker Faraday pouch and use my phone to lock and unlock the car. Beach use mainly, but other places as well. I've even left my car at airport parking with the key in the car so I don't have to worry about tracking my key fob while traveling. While not necessary, it's nice to have that option.
"In a dozen years of S Class ownership, none of those circumstances, so far as I know, have ever arisen."
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,823
Likes: 792
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Unfortunately, the app is still down as I'm writing this post.
Newbie
Joined: Aug 2024
Posts: 3
Likes: 1
E400 and GLC 300 Coupe
Thank you for mentioning this. My work phone is an iPhone. I just installed the app and Mbrace seems to work fine as well. But for those who have only androids may not get their services restored.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,823
Likes: 792
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Android app back online and working as of this afternoon. I don't notice anything different except it now asks for more permissions, including the right to send notifications. Also, can now sign in biometrically. I like that feature!
Last edited by carlosinseattle; Aug 16, 2024 at 09:37 PM.
Newbie
Joined: Aug 2024
Posts: 3
Likes: 1
E400 and GLC 300 Coupe
Thanks all
Tried my android phone today. It prompt me to update. So I installed the update. Now it's working again as well. Mbrace customer service also gave me 2 months additional service for the inconvenience.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,823
Likes: 792
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Thanks for the head's up. I'll give them a call and see fi I can get a credit. They didn;t offer any help a couple weeks ago when I called.
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
