Worst dealer ship ever
Thread Starter
Member
Joined: Dec 2013
Posts: 226
Likes: 5
From: San Diego
E55 AMG
Worst dealer ship ever
Took my e55 to Jackie cooper mercedes in Tulsa for an oil change, first time I've done this. My wife noticed they had a tv that shows your cars being worked on I thought that was awesome.
Well while watching my car get it's *oil* changed 6 techs standing around my car looking at the wheels and brakes well 30mins later my cars done 4 guys hop in my car 15 mins go by car still hasn't came around so I decided to walk out side and what do ya know my car comes hauling *** off the free way ( right next to the dealer ship) and kept going didn't even turn in. Showed up 10 minutes later I was absolutely livid. Service manager didn't do anything accept say my oil change was free (I supplied my own oil)....... He denied them all
Hopping in my car for a "joy ride" when I saw all of them drive by me needles to say. Worst dealer ship ever
End rant....
Well while watching my car get it's *oil* changed 6 techs standing around my car looking at the wheels and brakes well 30mins later my cars done 4 guys hop in my car 15 mins go by car still hasn't came around so I decided to walk out side and what do ya know my car comes hauling *** off the free way ( right next to the dealer ship) and kept going didn't even turn in. Showed up 10 minutes later I was absolutely livid. Service manager didn't do anything accept say my oil change was free (I supplied my own oil)....... He denied them all
Hopping in my car for a "joy ride" when I saw all of them drive by me needles to say. Worst dealer ship ever
End rant....
Super Member
Joined: Oct 2013
Posts: 904
Likes: 41
From: Dallas
08 E63 AMG P30, 2013 S550, 09 E63, 14 E63 S Wagon, 14 E350 Wagon(current), 13 C63 P31 (current)
Wow...that calls for a call to Mercedes and look at ur invoice for mileage in and mileage out....idk what id do if I was in your shoes man....sry to hear that happened to you...im sure ur not the first or last..u just know about it.
Former Vendor of MBWorld
Joined: May 2013
Posts: 13,059
Likes: 50
From: Glendale, CA
2018 C63S
Wow Sorry to hear that.
Definitely I would report that with Mercedes Benz directly.
I have a very trusted dealership from where I picked up my personaly W211 E350 from and I trust them with my car however this has me thinking.
Definitely I would report that with Mercedes Benz directly.
I have a very trusted dealership from where I picked up my personaly W211 E350 from and I trust them with my car however this has me thinking.
Senior Member
Joined: Feb 2013
Posts: 408
Likes: 1
From: AZ
C32, C55, 08 E63
Camera phone should of came out to record those asshats joyriding your car. That's a HUGE liability for the dealership. If they were to crash your car, get a ticket ect it would all be footed by them or their insurance. I would call and talk to corporate and give them the service managers name. I guarantee you something will happen.
Trending Topics
Thread Starter
Member
Joined: Dec 2013
Posts: 226
Likes: 5
From: San Diego
E55 AMG
Ended up being total of 7 miles what they put on my car,I'm going to call mbusa and try to get ahold of the owner of the dealer ship tomorrow. Yeah everything that happened was recorded on video
On a side note I have a wobble at 65mph now which I've never had before fml
On a side note I have a wobble at 65mph now which I've never had before fml
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Jul 2012
Posts: 1,556
Likes: 15
From: Canada
07 E63 + 07 CLK63CAB
You have plenty to rant about, it is called theft or better grand theft auto, the police should have been called and those 'Techs" should have been charged. As for Mercsdude if my car is driven without prior authorization then the call would be made, test pilot drives are BS, it is my car which I pay insurance on, any test drives after service will be by me in the drivers seat, just because you guys can turn wrenches does not give you the right to take customers cars and sooner or later it will bite you, big time.
Super Member
Joined: Oct 2013
Posts: 904
Likes: 41
From: Dallas
08 E63 AMG P30, 2013 S550, 09 E63, 14 E63 S Wagon, 14 E350 Wagon(current), 13 C63 P31 (current)
7 miles for an oil change? And u have video!? Oh god. Its on like donkey kong! Dude fuuuuuuuckkkk that...sry about the language but it wud be the service managers assss plus its got a wobble? Dude id call the police and atleast make a report and then call mbusa and say here is the police report number and video and now my car wobbles not only do I want free oil changes for life I want the wobble gone at your expense and do not back down. I dont say this often but this is where being a complete ******* is called for. Its rare when u shud be this way because u get more bees with honey and killing them with kindness is best policy but dude! It didnt happen to me and I am pissed!
Junior Member
Joined: Feb 2014
Posts: 27
Likes: 0
From: Fort Worth, TX
E63 & C6 Vette
Not saying what they did is ok but it is far from theft or grand theft at that. You dropped the car off for service thus handing your keys over with permission as well to include a documented RO granting permission to perform service and drive the car as needed. That being said just an oil change does NOT negate a 7 mile "test drive". The techs need to be fired and it is not the service managers fault for the actions of the tech. What he did after being notified is most definitely a firing offense. Denying what a customer clearly seen on camera and the service road is disheartening. I would have spoke to his boss ASAP as to immediately check the footage before it could be altered. It's hard to complain about your crappy steak after you left with it and came back later to say it sucked. Just my opinion.
MBWorld Fanatic!
Joined: Jun 2009
Posts: 1,388
Likes: 18
'06 E55 K2
Sadly happens at many dealerships across the country:
https://mbworld.org/forums/w211-amg/...-your-car.html
https://mbworld.org/forums/w211-amg/...-your-car.html
Senior Member
Joined: Feb 2013
Posts: 408
Likes: 1
From: AZ
C32, C55, 08 E63
Definitely not grand theft or theft at all....like Heb said, you willingly gave them your keys so no theft involved.
Why do they need to test drive the car AT ALL for a simple oil change? Let a lone packed full with 4 guys... You should of not left without this being resolved. Ask to talk to the GM of the dealership and called MBUSA while in the building. NEVER leave unless you are satisfied with the services rendered or it makes it hard to validate your story.
True, but he would have to explain to the officer why he was driving a customer car outside of the traffic laws, with 4 guys in the car... Probably would prompt the cop to call the dealer to get to the bottom of it.
Why do they need to test drive the car AT ALL for a simple oil change? Let a lone packed full with 4 guys... You should of not left without this being resolved. Ask to talk to the GM of the dealership and called MBUSA while in the building. NEVER leave unless you are satisfied with the services rendered or it makes it hard to validate your story.
True, but he would have to explain to the officer why he was driving a customer car outside of the traffic laws, with 4 guys in the car... Probably would prompt the cop to call the dealer to get to the bottom of it.
MBWorld Fanatic!
Joined: Jun 2013
Posts: 1,814
Likes: 152
From: 'Merica
'04 E55 (Gone but not forgotten), '13 C63 P31 (RIP), another '13 C63 PP
Wow, I got upset reading this! I would have been grabbing the service manage when i saw FOUR people getting in to my car and taking off. No ****ing way you need that many people for some kind of test drive.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 3,182
Likes: 15
From: Northern VA
W211
Dealer is going to DENY DENY DENY. without video footage (probably erased) you dont have any evidence. Driving a couple miles to make sure car is running properly after oil change is acceptable, not 7. This happened to me a few years ago where the 2 miles driven was showing on the tripometer as 5.0 mpg, when it should read at minimum 12 mpg. Complained and nothing happened from it.
MBWorld Fanatic!
Joined: Sep 2008
Posts: 1,700
Likes: 0
From: Bergen Co,NJ
14' CLS550
If the service manager is in charge of these tool bag techs, he should notice that 4 of them "disappeared" with a customers car. I'd be in jail rite now if that happened to me.
MBWorld Fanatic!
Joined: Jul 2012
Posts: 1,556
Likes: 15
From: Canada
07 E63 + 07 CLK63CAB
There is little reason to " test drive " a customer car after service, especially oil change. to clarify, the customer should write on the Work Order, NO TEST DRIVES across the bottom. If this was my car the SA and owner/manager of the dealership would have been standing out in front waiting for the thieves to return, the police would have been called also, let them talk their way out of it.
This is a good example to the guys who "trust" their dealer, LOL
Will repeat again, ask the lube jockey if he has a recognized mechanical certificate to work on cars.
The keys are given to the SA who then takes full responsibility of your car. If he then gives them to Buck Rogers of the interplanetary racers club, then he is still responsible. LOL, Judge Judy
This is a good example to the guys who "trust" their dealer, LOL
Will repeat again, ask the lube jockey if he has a recognized mechanical certificate to work on cars.
The keys are given to the SA who then takes full responsibility of your car. If he then gives them to Buck Rogers of the interplanetary racers club, then he is still responsible. LOL, Judge Judy
Last edited by Critter; Jun 10, 2014 at 11:04 AM.
MBWorld Fanatic!
Joined: Jun 2009
Posts: 4,429
Likes: 61
From: Cypress, TX
'06 E55, '15 Jeep SRT8, '94 Mustang GT
Service Managers have more things to do than just stare at their techs all day. Being involved with another customer for 15 minutes is plenty of time for 4 techs to disappear for a 7 mile joy ride and return unnoticed.
