naudi

Sitting waiting for a tow truck with my drivers rear tire nicely tucked in the wheel well. I swapped in arnott rears about 1.5 years ago and hoped to not worry about the rear bags ever again. Anyone else had a failure on these? Thought they were supposed to be pretty reliable?

RedBullJnky

That sucks brotha!!

ilko

Arnott has a lifetime warranty on their air suspension. So the good news is that you'll be covered. But it sucks that it happened after such a short period of time.

Hulk

Ya that's weird, must have been a bad strut, their stuff lasts a lot longer than stock, luckily it's under warranty , sorry it happened bro

p30amg08

interested in seeing how their warranty process works. sry that happened 2 you bro!

naudi

Tell me about it! This is the second time in a month the E has left me stranded! Times like now make me think about cutting my losses and getting something else. :/

p30amg08

What happened the other time?

naudi

Just replaced the transmission 2 weeks ago.

p30amg08

Ouch man. Hope that was under warranty?

naudi

Nope! No warranty. I found one with only 34k miles though for a nice deal so it wasnt terrible as far as replacing a transmission goes. Still not sure what happened to the original one it hasn't been taken apart yet. Lots of metal shaving in the pan and no forward motion when any other time then dead cold. Just the getting stranded 2 times in a month makes me feel less than trusting of a car. Waited 5 hours for a tow truck today.. wtf.

CLKCLK

I also have a set in the rear. Been a month or two. Just wonder how the warranty works. Please share your experience!

JDM_SXE-10

I am using two of their shocks so I am curious about this as well. They seem to be very helpful from my experiences with them so far.

novae500

wonder if Arnott cover the towing, labor repair of the shock, and shipping?

rockthemullet

It's likely part cost only, I'd be surprised if they covered shipping both ways

Hulk

Ya I doubt it would be towing and labor also, but IMO they should cover the part and shipping

p30amg08

I dont think labor is covered. Also shipping might be covered one way.

arnottdoug

Sorry your part needs to be replaced. Those have been very reliable and for the most part trouble free since released in 2012. Arnott DOES pay shipping back to you of the part if your if under warranty. Also, (little known fact) If under warranty, and in the Continental US, you can request a shipping label for the part you want returned and we'll email one to you. We do not cover labor or towing. Normally the process is that you will call our tech support 1-800-251-8993 and get an RMA#. Then you send us the part that needs replacement and once checked we will send you a new one. To speed things up you may wish to just buy a new one while on the phone getting the RMA#. We'll send that right out so you can repair your vehicle while you are sending us the bad part. Once we get your part we will refund the part you bought.

Every Arnott product except compressors sold to North American customers have a Limited Lifetime Warranty. Compressors have a Two-Year Warranty. International orders come with a Two-Year Warranty on all Arnott parts. The Arnott Warranty is non-transferable. If a part is defective Arnott will either replace or repair that part, as long as it is within the warranty period and proof of purchase is available. Arnott does not offer a warranty on parts used in commercial vehicles. Improper use or installation is not a manufacturer's defect. Click here to download Arnott's Warranty, Return & Refund Policy

Hulk

What proof of purchase is needed because on the strut is Arnott barcode and serial so isn't that enough?

arnottdoug

Unfortunately that won't be enough - we need an invoice. The folks up in Tech Support will help you out. They can usually locate invoice numbers based on where you bought it.

MomentumE55

We have installed over 30 of these and zero failures if "installed correctly " Look at the part before you return it and make sure it didn't get " pinched" during install. Don't ask me how I know this can happen.

naudi

Thanks for the response Doug. I spoke to Jeff I think his name was this morning. He asked me to check the air was indeed coming out of the air spring and that I could ship it back or buy a new one and then return this one. Great that you guys stand by your product. Here is where it let go around the top seal. It was a nice new black where it came out until i put my dirty gloves on it. Shipping it back tomorrow. Luckily these are very easy to take in and out.

starbrite

Say what, easy to take out ? I watched the Arnott video and it was a major job. Remove complete exhaust, drive shaft, cross member, sway bar loosened and car raised off of it +more.

arnottdoug

Quote:

Originally Posted by starbrite

Say what, easy to take out ? I watched the Arnott video and it was a major job. Remove complete exhaust, drive shaft, cross member, sway bar loosened and car raised off of it +more.

There is an air reservoir for this spring on the other side of the rear axle (and exhaust) from the spring. Arnott's installation video includes steps that will enable you to remove that reservoir. Since the Arnott designed rear spring doesn't need it, we've seen multiple posts by installers who just left the reservoir where it is. Those who have done it this way do not seem to be reporting any negatives and leaving the reservoir won't void our warranty. I spoke with one independent mechanic who said it takes him about 45 min per side doing it this way vs. almost 8 hours the traditional OE way. Arnott has not tested this method and includes the instructions for removing the reservoir in the video and installation manual.


Here is an example of this kind of short cut installation from this forum: https://mbworld.org/forums/w211-amg/...ws-arnott.html

Hulk

Ya, much easier, takes about an hour

starbrite

Thanks Doug for the link, don't know how I missed that thread. BIG difference in the install.
Based on that video, I can see why the dealer gets big bucks for this. (not to mention the cost of the struts)

I haven't looked yet, however, I assume that the fronts aren't too difficult.