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Went in for an alignment and service advisor told me there is a recall to change out the bolts on the steering rack. He said it just came November 7th and that we should see the letters soon in the mail. But if you don't see picture for campaign number.
I checked if there were any open recalls on my car thru the Benz site (https://www.mbusa.com/mercedes/recall) and nothing came up. Does this apply to everyone or just certain models?
Seems not to be a recall but a service Campaign. I believe this is covered even if out of warranty.
Service Campaign 2019080019 NOV19 – 2012-2017 C-Class, CLS-Class, E-Class, GL-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, M-Class, S-Class (205, 218, 207, 212, 213, 166, 253, 292, 204, 217, 222) aluminum bolts of the steering gear housing cover and the aluminum bolts on the power steering rack may corrode over time this could lead to a separation of the power steering unit from the steering rack resulting in power steering failure. Dealer will replace the aluminum bolts and seal them, or replace the power steering rack if necessary. Have dealer check VMI to determine if your VIN is involved. Approximately 398,527 vehicles are affected.
Honestly not a problem i have ever heard of with these bolts..
Its a simple bolt change, but will require to do a wheel alignment for the toe in the front, and reset the electric steering.
If the bolts break, your whole rack gets replaced.
I have 2 of the models listed on the campaign and haven't receive the letter for either one. Have 2016 212 and a 2016 166.
Same, but i have checked in the benz system and my car is flagged in their system for it to be done...
Personally, I have checked my bolts, they are clean as can be since i dont drive much in rain or salt roads. I applied the oem wax on to the bolts and motor as noted in the pdf, and i will continue on my way Esp. since this never seemed to be much of a widespread issue on the w212 anyways. Maybe they should have done a service campaign on the M157 with oil in the harness or nosey timing chains on start up people complain of.
At this point, i try to visit the dealer as minimal as possible, detaching and dropping my steering rack via the dealer i will hold off on.
And hey, if my electric motor bolts snap off, i get a brand new steering rack and front wheel alignment free of charge
Just hope it doesn't happen during parking, no power steering isnt fun in parking situations lol.
I appreciate the post.
My 2015 does not require it based on the website.
So if your VIN doesnt come up on the MB Recall site here for this bolt recall, doest that mean your vehicle wasnt affected? Mine is a 2015 e63 with Oct 2014 build date.
This is a service campaign not a safety recall, so this wont show up on MB website for recalls. But it will show up in the dealer netstar system if they enter your vin.
Originally Posted by allenjdmb
I am 10/14, not 11/14 production.
Can someone wend a link to the recall/campaign? Perhaps I have missed it above, thanks...
I have a 2012 E63 and I received a service campaign letter in November 2019. The letter states that it's for vehicles in "salt-belt" states only so if you don't live in an area that snows and uses salt on the roads you probably won't get the service done for free.
Last edited by ProfessorX; Jan 2, 2020 at 12:31 PM.
my car is a 14s build 3/14. I am going to inspect myself. I just did tires and align..If it fail o well I will get a free align like 5Soko said.
I hate to have all those parts removed for not real reason. Now for a new rack and electric motor its worth it.
I had this done on my mini cooper s turned out t be a nice deal at the time.
Now could it be they are sending based on registration location know for bad roads and salt.
My letters were dated Dec 2019 or 2019080019 so maybe aug of 2019 and sending the letters out in batches to not overload the dealers.
my car is a 14s build 3/14. I am going to inspect myself. I just did tires and align..If it fail o well I will get a free align like 5Soko said.
I hate to have all those parts removed for not real reason. Now for a new rack and electric motor its worth it.
I had this done on my mini cooper s turned out t be a nice deal at the time.
Now could it be they are sending based on registration location know for bad roads and salt.
My letters were dated Dec 2019 or 2019080019 so maybe aug of 2019 and sending the letters out in batches to not overload the dealers.
100% i agree.
That is also something i thought about, if the letters are going to certain parts of the country. Service campaigns from what someone has told me never expire, so i assume if an electric steering motor bolts snap and break down the road, benz will replace the whole rack and motor on them.
I did apply the oem wax they noted in the PDF, that is to protect the bolts and passages from water and corrosion in the future.
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Esp. since this never seemed to be much of a widespread issue on the w212 anyways. Maybe they should have done a service campaign on the M157 with oil in the harness or nosey timing chains on start up people complain of.
