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$2,000+ repair rock chip in front intercooler/heat exchanger?

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$2,000+ repair rock chip in front intercooler/heat exchanger?

 
Old 01-09-2019, 01:06 PM
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$2,000+ repair rock chip in front intercooler/heat exchanger?

Has this happened to anybody else? I donít trust the dealer/service advisor that diagnosed the issue. They are telling me rocks from the highway can randomly puncture the intercooler/heat exchange and Mercedes will not cover the damage as it is external wear and tear.

I donít understand what the odds are statistically that makes this car safe to drive if it can easily be cracked by rocks on the highway?

Any advice is appreciated. Thank you!

Last edited by MuffinFlavored; 01-09-2019 at 01:17 PM.
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Old 01-09-2019, 01:17 PM
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from past threads, there seems to have various end result depends on how much effort the dealer put into asking MB USA to cover it.

I recalled the last thread was a forum member had his covered partially. https://mbworld.org/forums/w213-amg/...lant-leak.html ... see post #8
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Old 01-09-2019, 01:19 PM
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Originally Posted by bobblehead View Post
from past threads, there seems to have various end result depends on how much effort the dealer put into asking MB USA to cover it.

I recalled the last thread was a forum member had his covered partially.
What do I have to do? Inform my service advisor that Iíd like MB USA to cover it? How do I get that conversation started?
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Old 01-09-2019, 01:32 PM
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Not sure. You should be dealing with the Service Manager for this though. I guess if you have a good relationship with your dealer and the service manager is willing to take one or two extra steps in convincing MBUSA that it is a design flaw by allowing bigger debris entering those big unprotected openings.

Last edited by bobblehead; 01-09-2019 at 01:34 PM.
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Old 01-09-2019, 01:46 PM
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Update: you can file a claim through Geico under your ďcomprehensionĒ coverage
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Old 01-09-2019, 01:48 PM
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Originally Posted by MuffinFlavored View Post
Update: you can file a claim through Geico under your ďcomprehensionĒ coverage
Wow, didn't know you could file it under comprehensive coverage. Thought that was only for fire, theft & vandalism to your car.
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Old 01-09-2019, 02:01 PM
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What year?

Originally Posted by MuffinFlavored View Post
Has this happened to anybody else? I donít trust the dealer/service advisor that diagnosed the issue. They are telling me rocks from the highway can randomly puncture the intercooler/heat exchange and Mercedes will not cover the damage as it is external wear and tear.

I donít understand what the odds are statistically that makes this car safe to drive if it can easily be cracked by rocks on the highway?

Any advice is appreciated. Thank you!
What year is your car? If it is a 2018, it may help that MB added a screen in front of the inter coolers to help reduce the likelihood of the occurrence on 2019 models. Looking a my 2019 it seems to be a pretty thin plastic screen that still has square openings all over. I would think the fact that they changed the design would be good evidence of a "design flaw" which may help your case for at least partial coverage. Also, if your car is a 2019,.. that is not good either because it means the update does not work all that well. FYI, you will also see past posts about an aftermarket screen that seems to protect fully without obstructing flow. Hope this helps!

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Old 01-09-2019, 02:13 PM
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The openings are the same, there is no extra film on the 19' cars

Last edited by izzy63; 01-09-2019 at 02:13 PM. Reason: duplicate
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Old 01-09-2019, 02:17 PM
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Wow,... good to know. I guess that is why they looked so thin to me But bad - I got to go see where I got that info from... that this was fixed for 19. Now I guess I need the Zungpsort covers... Aaaagh
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Old 01-09-2019, 02:58 PM
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A member on the M5 boards hit a piece of wood that punctured his engine oil cooler... he drove for 90 seconds and that was probably 85 seconds too long. His engine was toast and BMW obviously denied any warranty coverage even though the oil cooler is so poorly locate underneath the front of the car. His auto insurance covered it like the OPs here. Road damage is comprehensive in nature even when the damage is due to poor engineering.
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Old 01-09-2019, 03:04 PM
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I'd have to confirm with my wife who is an insurance agent, but as I recall, she once told me that if you hit road debris that is moving then it's an allowable claim. But if you hit stationary road debris then the claim might be denied. Guess the rationale is that you should have been looking where you were going . . .

Pebbles that puncture the radiators would seem to fit the moving category because if they were stationary they'd of course be on the ground.

Suppose it depends too on the state (we're in CA) and the insurance company.
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Old 01-09-2019, 03:40 PM
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Originally Posted by Pioneer222 View Post
What year is your car? If it is a 2018, it may help that MB added a screen in front of the inter coolers to help reduce the likelihood of the occurrence on 2019 models. Looking a my 2019 it seems to be a pretty thin plastic screen that still has square openings all over. I would think the fact that they changed the design would be good evidence of a "design flaw" which may help your case for at least partial coverage. Also, if your car is a 2019,.. that is not good either because it means the update does not work all that well. FYI, you will also see past posts about an aftermarket screen that seems to protect fully without obstructing flow. Hope this helps!
2018

I just personally felt like the dealer/service advisor/tech were trying to drum up business. I doubt they gashed my intercooler then tried to get me to pay for it... but what are the chances?

I was told by a BMW tech (where I have a good relationship) that this is common for them as well, but like you said, when they repair, they put either a screen or a film or something better than the original part.

If the dealer didnít do this being shady, I was driving on a perfectly normal highway (aka not rock land).

I hope they donít just repair the car with the same part... that pretty much gives me zero confidence this wonít happen again.
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Old 01-09-2019, 03:41 PM
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Originally Posted by izzy63 View Post
The openings are the same, there is no extra film on the 19' cars
I thought we saw a thread here that showed covers for Ď19 heat exchangers?
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Old 01-09-2019, 03:42 PM
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Nothing really changed 18 vs 19. If there are huge openings, then it's matter of luck ... really.
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Old 01-09-2019, 03:46 PM
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Get the Zunsport protectors for the future to help keep this from happening again.
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Old 01-09-2019, 04:56 PM
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This happened to me a couple of months ago. It was $1900 for a new radiator (or whatever cooler is in the middle). I had pink coolant leak out onto my floor. It was not covered under warranty of course, but my SA was able to get MBrace to pay for half of it since the car was so new. They also threw in a free 2K differential fluid change, but it still cost me $900. I have the Zunsports grilles now, but have yet to install it.
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Old 01-09-2019, 04:58 PM
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Originally Posted by CALBenzo View Post
This happened to me a couple of months ago. It was $1900 for a new radiator (or whatever cooler is in the middle). I had pink coolant leak out onto my floor. It was not covered under warranty of course, but my SA was able to get MBrace to pay for half of it since the car was so new. They also threw in a free 2K differential fluid change, but it still cost me $900. I have the Zunsports grilles now, but have yet to install it.
$1,900 + time to take front bumper off and install it?

Did you have to throw a fit to get Mercedes to cover half? What did you have to say to who to get that ball rolling?
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Old 01-09-2019, 05:42 PM
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Originally Posted by MuffinFlavored View Post


I thought we saw a thread here that showed covers for Ď19 heat exchangers?
there was the same plastic that my 18's car has too.
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Old 01-09-2019, 05:48 PM
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Originally Posted by MuffinFlavored View Post


$1,900 + time to take front bumper off and install it?

Did you have to throw a fit to get Mercedes to cover half? What did you have to say to who to get that ball rolling?

Sorry, meant $1900 for the total repair.
Actually, the SA felt bad since the car was so new, so he offered it. I did complain about the bad design, however.

Last edited by CALBenzo; 01-09-2019 at 05:50 PM.
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Old 01-09-2019, 05:56 PM
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Zunsport

Get the Zunsport grilles. Cheap insurance, very well made, plus they complete the look. I believe another member has an unused set for sale a few threads down...

https://mbworld.org/forums/w213-amg/...rt-guards.html


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Old 01-09-2019, 07:33 PM
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Originally Posted by CALBenzo View Post
Sorry, meant $1900 for the total repair.
Actually, the SA felt bad since the car was so new, so he offered it. I did complain about the bad design, however.
Well that's night and day from me getting a door slammed in my face and being told negative reviews online don't matter, now isn't it?
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Old 01-09-2019, 08:57 PM
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The Zunsport grills are a must. Hereís pictures of my front within the first 1,200 miles.




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Old 01-09-2019, 09:32 PM
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Originally Posted by honeybadger15 View Post
The Zunsport grills are a must. Hereís pictures of my front within the first 1,200 miles.
Wait... are the Zunsport grills only for your bottom heat exchanger/intercooler? I don't see anything on the one in the middle right in front.
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Old 01-09-2019, 09:33 PM
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Would it make sense to have a welder patch the hole in my intercooler? $50 versus $1.9k? I know, Mercedes, don't skimp out... just curious.
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Old 01-10-2019, 09:34 AM
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Originally Posted by izzy63 View Post
Wow, didn't know you could file it under comprehensive coverage. Thought that was only for fire, theft & vandalism to your car.
Zunsport Grills installed for my E63S I took the risk for a couple hundred miles until I was convinced performance from air intake from another forum member was not affected using them.

Last edited by pentium7; 01-10-2019 at 06:39 PM.
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