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Cancel SW Update

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Old Feb 12, 2016 | 05:14 AM
  #1  
52726's Avatar
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2011 C200 Facelift W204
Cancel SW Update

Hi guys,

I was going through the engineering options and managed to get to the SW update page, i was expecting it to tell me what version i had but instead it seems to have tried to start a SW update.

How can i cancel this?
Attached Thumbnails Cancel SW Update-20160201_182743.jpg  
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Old Feb 12, 2016 | 08:39 AM
  #2  
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Did you get it resolved? It looks like it's waiting to start and not really started.
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Old Feb 12, 2016 | 11:06 AM
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no not resolved

car runs fine, but each time i start her up the above screen is displayed.

I also can not access radio or navigation.
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Old Feb 12, 2016 | 11:36 AM
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Search the forum. There are discussions about it, I just don't remember where. Last time it happened to me too.
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Old Feb 12, 2016 | 10:33 PM
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2011 C200 Facelift W204
Cheers, found a few referneces to cancellinghte update

Some references to remove fuses here:
https://mbworld.org/forums/c-class-w...re-update.html
https://mbworld.org/forums/c-class-w...d-version.html

And a way to cancel by pressing the eject button, but since i never even had a CD in not sure what its meant to eject, Tried anyway and the abort button does not light up.

[edit] also removed fuse #26 (Command) and put it back in after a few minutes. no change.

Last edited by 52726; Feb 12, 2016 at 11:57 PM.
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Old Feb 13, 2016 | 11:45 PM
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Speaking as a software developer I put the blame on the software. People should not be able to get themselves into a situation like this with proper system design. It should include an option to cancel the update. Not that it helps you out any.
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Old Feb 17, 2016 | 04:26 AM
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true it couldn't have been that hard to put a error check to cancel this option.

I did manage to get the "abort" button active, but it could not be selected.

Everything on forums say they tried everything and ended up getting the dealer to fix it (or replaced the unit completely)

SO book a time next week for them to look at it. hopefully it will not cost me an arm and a leg...
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Old Feb 17, 2016 | 07:46 AM
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Oh that sucks. From my experience dealers seem to hate working on these things. My car was in over a month getting the navigation system fixed.
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Old Feb 28, 2016 | 03:56 PM
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Help!

Quoted $6k to replace Command unit

"an internal electrical fault has occurred"
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Old Feb 29, 2016 | 05:42 PM
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C Class w204 C220 CDI Avantgarde with AMG Pack
Try to locate a Comand Navigation Maps Update (newer or not). And then try this:
- Eject all disks in drive unit
- Insert a Command Navigation DVD into drive
- Probably you will get an error like "this is not the right Disc for this operation"
- If not, try to power off comand unit whith the disc inside, and then power on the unit

Finally you must get an option to cancel current operation because you have wrong discs.

Few years ago I was able to exit from this same menu whith these instructions.
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Old Mar 3, 2016 | 07:20 AM
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2011 C200 Facelift W204
no luck with finding any navigation dvd's. tried some random dvd's and no luck (data/video)

Last edited by 52726; Mar 4, 2016 at 06:05 PM. Reason: i dont have any navigation disc
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Old Mar 3, 2016 | 10:24 AM
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Some older systems had the navigation disc drive under the passenger seat, make sure yours is not one of these. If it is you are putting the disc in the wrong place.
When you turn off the system you, must wait at least 10 minutes before the unit powers down to preform a new reboot.
In the case of an operation in progress, you may need to either disconnect the battery or remove the unit to insure all power is removed for some period of time. Even with the key off there is still residual power to the unit for things like clock and memory. Fuse 26 may not remove all power as there is usually two power lines.
Believe it or not, when you open the driver side door on some Mercedes models it automatically starts the Nav system, which remains active for up to 60 minutes. So you probably need to physically remove all the power from the system.
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Old Mar 3, 2016 | 02:18 PM
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Originally Posted by michail71
Speaking as a software developer I put the blame on the software. People should not be able to get themselves into a situation like this with proper system design. It should include an option to cancel the update. Not that it helps you out any.
Sorry but you have to put the blame on the user, that menu is hidden by default and not to be used by the consumer. If you developed software that had a long, very specific sequence required to access a hidden menu for developers only and someone google'd it and did it and ended up bricking their hardware how is that your fault? You put it in a place average people never can get to.
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Old Mar 3, 2016 | 07:51 PM
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Thumbs down

Originally Posted by michail71
Speaking as a software developer I put the blame on the software. People should not be able to get themselves into a situation like this with proper system design. It should include an option to cancel the update. Not that it helps you out any.
Speaking as a software developer, you should be ashamed of criticizing another developers work without knowing the circumstances. His boss may have ordered him to do it.
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Old Mar 3, 2016 | 07:52 PM
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Have you tried unplugging the battery for 5 minutes?
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Old Mar 4, 2016 | 07:05 PM
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Originally Posted by bop11
Some older systems had the navigation disc drive under the passenger seat, make sure yours is not one of these. If it is you are putting the disc in the wrong place.
When you turn off the system you, must wait at least 10 minutes before the unit powers down to preform a new reboot.
In the case of an operation in progress, you may need to either disconnect the battery or remove the unit to insure all power is removed for some period of time. Even with the key off there is still residual power to the unit for things like clock and memory. Fuse 26 may not remove all power as there is usually two power lines.
Believe it or not, when you open the driver side door on some Mercedes models it automatically starts the Nav system, which remains active for up to 60 minutes. So you probably need to physically remove all the power from the system.
I worded my previous post wrong, i dont actually have a navigation disc. I did have a look under the seats and there is no additional drive there.

While i have tried the fuse 26, i dont want to try disconnecting the battery, i have read more cases of it causing other problems.

Right now im still trying to find any navigation disc to test. Will get a mechanic to test disconnecting hte battery and then if that does not work to find a second had headunit to replace it.

Its strange since as soon as i turn the ignition the radio works for 3 seconds then the SW update screen appears and cuts out the radio.
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Old Mar 5, 2016 | 06:36 PM
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C Class w204 C220 CDI Avantgarde with AMG Pack
Have you Comand APS? These steps are only for Comand unit, but you can also try it.
The most important in this case is to try whith Comand Navigation Maps Update (any version).
Why? Because you need to insert a MB Disc whith autorun that will update some of the internal software.
When you insert this disc, the operation tries to install it, but as you will use the wrong DVD image, this will cause actual SW update to STOP asking you for a right Disc or Cancel the operation.

These steps helped me in the past. Hope you have luck whith.

Last edited by rognac; Mar 5, 2016 at 06:44 PM.
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