Steering wheel wont go up or down
Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
Steering wheel wont go up or down
Hello
Just today i satarted my car in the morning and my steering wheel didnt go down after i closed the door. Usually its automatically goes up when shuting car off and down when turning the car on. I do hear the motor when pressing the adjustment button down and up but it wont go down.
I did a little research and i only found w203 threat about "dog bone"
My question is, does anyone know how to change that part? Can it be diy? Or i have totake to a dealer? Also if its the similar set up as w203? Dogbone is 3-4$ w203 forum says.
Thank you
2013 c300 40k miles
Just today i satarted my car in the morning and my steering wheel didnt go down after i closed the door. Usually its automatically goes up when shuting car off and down when turning the car on. I do hear the motor when pressing the adjustment button down and up but it wont go down.
I did a little research and i only found w203 threat about "dog bone"
My question is, does anyone know how to change that part? Can it be diy? Or i have totake to a dealer? Also if its the similar set up as w203? Dogbone is 3-4$ w203 forum says.
Thank you
2013 c300 40k miles
Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
Super Member
Joined: Sep 2015
Posts: 848
Likes: 87
From: Milwaukee, WI USA
2012 C300 4Matic
Maybe try disabling that feature in the settings and then enable it again.
Mine seems to lose the setting occasionally and I have to enable it again. Although your issue sounds different in that you said you can't move it in the down direction with the stalk, maybe it is worth a shot to try it.
Mine seems to lose the setting occasionally and I have to enable it again. Although your issue sounds different in that you said you can't move it in the down direction with the stalk, maybe it is worth a shot to try it.
Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
Maybe try disabling that feature in the settings and then enable it again.
Mine seems to lose the setting occasionally and I have to enable it again. Although your issue sounds different in that you said you can't move it in the down direction with the stalk, maybe it is worth a shot to try it.
Mine seems to lose the setting occasionally and I have to enable it again. Although your issue sounds different in that you said you can't move it in the down direction with the stalk, maybe it is worth a shot to try it.
Member
Joined: Dec 2013
Posts: 197
Likes: 17
From: Connecticut
C300 4matic
I also had the same problem, what I did was while pulling the lever that lowers the steering wheel in the down position I was also pulling down on the wheel at the same time. The wheel moved and now when I exit the car the wheel lifts up and the seat goes back. Try it it might work for you.
Nelson
Nelson
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Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
I also had the same problem, what I did was while pulling the lever that lowers the steering wheel in the down position I was also pulling down on the wheel at the same time. The wheel moved and now when I exit the car the wheel lifts up and the seat goes back. Try it it might work for you.
Nelson
Nelson
Thanks tho.
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Joined: May 2015
Posts: 4,037
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From: Miami, FL
2003 CL 600
The motor jams in the up position, by default it runs up until it hits the mechanical stop every time you use the easy exit feature.
There is an updated motor that is bigger and stronger and doesn't jam up nearly as much.
You can install it yourself, if you're comfortable with working under the dash, remove the footwell panel and you should see both motors, it's the one on the side, try to actuate it and you will see one move and the other not. Fairly simple to change but not that cheap.
Or, you can whack the steering wheel with your hand downward and it will almost always free up and work for a good while. A nice application of grease on the little drive mechanism helps it not to jam up as often. The bulletin says to extend the wheel as far out as possible then strike it sharply with your hand downward while actuating the motor downward. The bulletin says to then perform a software update, I assume it turns the motor off at a lower torque so it doesn't jam as hard.
There is an updated motor that is bigger and stronger and doesn't jam up nearly as much.
You can install it yourself, if you're comfortable with working under the dash, remove the footwell panel and you should see both motors, it's the one on the side, try to actuate it and you will see one move and the other not. Fairly simple to change but not that cheap.
Or, you can whack the steering wheel with your hand downward and it will almost always free up and work for a good while. A nice application of grease on the little drive mechanism helps it not to jam up as often. The bulletin says to extend the wheel as far out as possible then strike it sharply with your hand downward while actuating the motor downward. The bulletin says to then perform a software update, I assume it turns the motor off at a lower torque so it doesn't jam as hard.
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From: Fredonia, WI
2012 E550 v8-Biturbo
Senior Member
Joined: Nov 2012
Posts: 379
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From: Jersey Shore
2012 GLK
It won't magically fix itself. This is a common failure there are tons of posts on this. If you're lucky you can fix it from the bottom. If your wheel has failed in a location that leaves you little clearance to insert the new "dog bone" connector drive shaft to the motor, you will be taking apart a good bit of your instrument panel to reach it.
Do a search all the info is on this site with photos.
The part is cheap, less than $20. I think the dealer asks $800-1000 to fix due to labor.
Do a search all the info is on this site with photos.
The part is cheap, less than $20. I think the dealer asks $800-1000 to fix due to labor.
MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,011
From: Miami, FL
2003 CL 600
It won't magically fix itself. This is a common failure there are tons of posts on this. If you're lucky you can fix it from the bottom. If your wheel has failed in a location that leaves you little clearance to insert the new "dog bone" connector drive shaft to the motor, you will be taking apart a good bit of your instrument panel to reach it.
Do a search all the info is on this site with photos.
The part is cheap, less than $20. I think the dealer asks $800-1000 to fix due to labor.
Do a search all the info is on this site with photos.
The part is cheap, less than $20. I think the dealer asks $800-1000 to fix due to labor.
Some cars you have space to get the motor out from the bottom but the drive is very difficult without at least unbolting the entire column and turning it sideways. On an E coupe i've had to remove the gas pedal to have room to pull the column out the bottom, so the labor can get excessive.
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Joined: May 2015
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From: Miami, FL
2003 CL 600
The new bigger motor and drive I have never seen stick though, so I do feel that it's a permanent fix if done. The software update on the cars without the bigger motor also never seem to come back.
MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,011
From: Miami, FL
2003 CL 600
On cars where that bulletin applies, if you order a new motor you get the same one as what's in the car, so they changed the software at some point.
Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
It won't magically fix itself. This is a common failure there are tons of posts on this. If you're lucky you can fix it from the bottom. If your wheel has failed in a location that leaves you little clearance to insert the new "dog bone" connector drive shaft to the motor, you will be taking apart a good bit of your instrument panel to reach it.
Do a search all the info is on this site with photos.
The part is cheap, less than $20. I think the dealer asks $800-1000 to fix due to labor.
Do a search all the info is on this site with photos.
The part is cheap, less than $20. I think the dealer asks $800-1000 to fix due to labor.
Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
Maybe on the older cars, but on the 204, the only part is the entire motor/drive kit. It's about $350 through the dealer, probably can be had online for way less. Labor time is around 3 hours depending on model, as you remove the steering column to access it.
Some cars you have space to get the motor out from the bottom but the drive is very difficult without at least unbolting the entire column and turning it sideways. On an E coupe i've had to remove the gas pedal to have room to pull the column out the bottom, so the labor can get excessive.
Some cars you have space to get the motor out from the bottom but the drive is very difficult without at least unbolting the entire column and turning it sideways. On an E coupe i've had to remove the gas pedal to have room to pull the column out the bottom, so the labor can get excessive.
MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,011
From: Miami, FL
2003 CL 600
Thread Starter
Member
Joined: Aug 2015
Posts: 126
Likes: 7
From: Boston MA
C320 sport 2003, c300 4matic sport 2013, 2018 GLE63 AMG
Junior Member
Joined: Jul 2015
Posts: 40
Likes: 6
From: SF Bay Area, CA
G63
Encountered this issue today. No motor noise when using the tilt lever. Only a single click sound when pressing the lever upwards. No sound when pressing the lever downwards. Hitting my wheel does nothing to free it up.
Can anyone confirm that this is the part number for the new motor?
A 204-460-08-25
https://www.mboemparts.com/oem-parts...bly-2044600825
Can anyone confirm that this is the part number for the new motor?
A 204-460-08-25
https://www.mboemparts.com/oem-parts...bly-2044600825
Senior Member
Joined: Dec 2014
Posts: 319
Likes: 52
2014 S550, 2019 GTC Coupe
Encountered this issue today. No motor noise when using the tilt lever. Only a single click sound when pressing the lever upwards. No sound when pressing the lever downwards. Hitting my wheel does nothing to free it up.
Can anyone confirm that this is the part number for the new motor?
A 204-460-08-25
https://www.mboemparts.com/oem-parts...bly-2044600825
Can anyone confirm that this is the part number for the new motor?
A 204-460-08-25
https://www.mboemparts.com/oem-parts...bly-2044600825
