konigstiger

219.377

MBUSA DTB P-B-42.10/76 JUL07

If rear brake squeal occurs your current pads will be replaced with revised pads part number A005 420 22 20 under warranty with no mileage limit.

Ridege55

Just had it done yesterday. Seems to be working.

konigstiger

As of 12/19/07 this DTB has been revised to correct both front and rear brake squeal with revised pads:

Front brake pads part # A004 420 89 20
Rear brake pads A005 420 22 20
Retaining spring, front caliber A001 421 09 91
Pin kit, spring to front caliber A000 421 51 74

juicee63

Great!!!

Thanks, mine are doing it a bit

CLS63JD

Can anyone with a CLS63 experiencing this brake squeal have the brakes repaired at no cost?? Any detailed info on this subject will be appreciated.

konigstiger

Yes, the dealer will install revised front & rear brake pads covered by warranty. PM your email address if you want a copy to present to the SA.

chutia

well, like many others, I have the same problem on my 55. Anyone know if this is applicable to the 55 also; I've received no campaign/recall from MB. thanks!

MB_Forever

Mercedes don't always send out letters unless it's for a re-call. This issue is not a re-call, it's a TSB. I think this TSB applies to 2006 models as well. Just take the TSB number to your SA and ask them to replace your brakes based on that TSB.

rarfinancial

PM sent.. Thanks

chutia

Thank you, sir. Let's see if my dealer will be so accomodating and obsequious.

TREZ63

SO what does this mean for those of us who have been living with this problem for month but now are due for new pads ?

MB last month told me that since their down to the bone I'd just have to pay for new ones.

juicee63

Pay for the new pads but all the other replacement parts should be free based on the squeel TSB...

Or attempt negotiation for something to mitgate the fact you spent months dealing with the squeel that they claimed was "an AMG brake thingy" Your SA will wanna make you happy a least a little happy..I would think, you gotta pay for service in the future and it does not hurt them one bit to install the items required by the TSB

JUST MY OPINION of course , mine are at 50% so I will try to get mine replaced ,

blackcls63

hey J, lemme know when you're planning on going to DTLA... ill come by so they have two 63's to work on... i have a printout of the tsb at hand as well

konigstiger

I understand revised pads implemented into series production as of the following VINs: 211 = A995068, 219 = A082635 and 230 = F125253.

Regardless of wear if your CLS63 is less than VIN A082635 you do not have the revised pads therefore the dealer will replace all pads under warranty at no cost. If any dealership refuses, contact the CAC 800-367-6372 and explain the refusal to “modify” your vehicle in accordance to MBUSA DTB P-B-42.10/76a DEC07.

If the dealer previously replaced any brake pads and the invoice does not indicate: Brake pads – front part # A004 420 89 20 / retaining spring front caliber A001 421 09 91 / pin kit, spring to front caliber A000 421 51 74 and brake pads - rear A005 420 22 20 you are entitled to revised pads at no cost.

If you need a copy of the DTB to support your claim, PM your email address.

MB_Forever

I did hear of a couple of dealerships that were not replacing the pads because they were worn out, but eventually did. I hate when dealerships try to get out of stuff thinking we're stupid or something. konigstiger, what is the CAC?

konigstiger

CAC = Customer Assistance Center

TREZ63

Okay, so I dropped off the car today with a different service advisor and reported brake squeal again.

Now keep in mind my brakes are worn down to 1/4 of their original . And I told him about this TSB which he already knew about. He did say that they might make a different decision ...

Anyway, at the end of the day they called me and said that a rep is going to go look at the car tomorrow and make a determination of wether they're going to give me the new brakes or not.

I need some advice about how to react to what they're going to say. I'm hopeful they'll just replace it and honestly I don't know why they keep pushing back on the issue.

What do you guys think?

MB_Forever

Just keep mentioning the fact that you've had the brake squeals for over a year, and that you've brought the car to the dealer multiple times to get it fixed, but they weren't able to.

blackcls63

what loaner did u get ?

TREZ63

They refused to change the pads. The fed me some BS about how the car has to be less than 12K miles. And if I had bought it at FJ then they would ... I got pissed and told him to get my car ready for pickup.

The best the offered me was 1/2 off. So they'll change the pads for $405 total. I told him I don't want it and would rather lemon the car since this is my 3rd visit for the same issue.

I called CAC and complained, we'll see. They said they'll try their best to convince the dealership.

konigstiger

Not for nothing, the pads are MODIFIED for better performance furthermore they admitted your VIN qualifies in effect stating that your vehicle’s braking system is below MBUSA standards as stipulated in an official MBUSA document. MBUSA covers the repair under warranty as per warranty codes documented and the DTB makes absolutely no mention of any limitations (i.e.: 12 months, 12,000 miles). If you do not mind, I suggest we take this offline until resolved to your satisfaction.

TREZ63

Sounds good. I already talked to my Lemon Lawyer and he's agreed to do this car for me. To be honest, I love the car and don't want to get rid of it, I just refuse to be treated like an idiot by a stealership. So they can have their car back if they don't want to spring for the brakes.

MB_Forever

What's the difference where you bought the car if the TSB clearly states there is a problem and provides a solution for it? I don't understand their logic

What if you try taking the car to the dealer you got it from, and use the exact same regional manager, would they change it then? Something is not right here

konigstiger

In all fairness, I do not think the complaint made it to regional. To me it sounds as though the SA, SM, and MBUSA CAC participated. And there within is the problem.

FYI: https://mbworld.org/forums/showpost....08&postcount=1 - I suggested the CAC in this case because the only gray area is worn pads in need of replacement. Modified parts are required to bring the braking system up to MBUSA performance standard (i.e.: no squeal) regardless so that cancels out the gray area!

TREZ63

Well, went to the dealer that sold me the car, they also pulled the 12000 mile card on me. Apparently they'd talked to FJ cause the SA mentioned it. So looks like they're gonna stick together on this thing. Fine by me. What pisses me off is that the writeup at the end says: "Customer refused service". ****ers.