











How long should you wait for a refund from VADIM?
For the lazy, here is the brief summary. Vadim was offering a new year/winter special on his C32 headers. Here is the original advertising thread: https://mbworld.org/forums/c32-amg-c...32-slk320.html
Headers would be 799 + shipping. I was told that it would take approximately two weeks for them to be made, coated (2500F coating), and shipped out.
Ok….thats reasonable. Two weeks? I can wait. So I waited. About two weeks later, I asked how they were going and told I would be receiving them shortly. Two weeks later they still hadn’t shipped. Never received any tracking numbers. My headers kept getting delayed further and further. Finally, on March 13th, 6 weeks later, I received them via USPS. Took them out. Terrible quality headers. See pictures below. I called Vadim and got no response. Two days later, Vadim got back to me after I left a voicemail and I told him how terrible they were and that I will not accept these. This was unfortunate for me as I was getting my car dyno tuned on March 21st. LET was flying in from Chicago and I wouldn’t be able to tune with headers on as I had planned. DAMN.
Anyway, Vadim said no problem and to ship them back and he’ll take a look. So I spent about 50-60 shipping them back on March 16th. I didn’t hear back about the headers until April 3. He apologized, saying they should never have left as they were “unfinished on the inlet side and the coaters did not bake them.” He offered me a new set, but I turned them down and kindly asked for a refund. He said that’s fine, and told me to give him a couple days to clear sales and to send me the money. Sure, I said.
Well days turned into weeks, turned into more weeks. PMs, Emails…..nothing. NO payment. Just more and more excuses (see timeline below). After threatening to post up my experience with him on mbworld via PM, he called me and told me that we should resolve this like “gentlemen”. I then finally received a PARTIAL refund at the end of May after this episode. Then two more in June. Then one more in July. Never received compensation for shipping back an unfinished product, which IMO, should be on his tab.
Bottom line: bad experience. And I received an unfinished product. Took much longer than anticipated to receive headers. Took much too long to receive a refund. And only received it after threads. Received payment in small partial “payments.” And never paid me back for shipping.
Could be worse for me. I know there are more worse experiences than mine. Luckily, I got most of my money back and am not in as bad as a situation as others have been or currently are.
Vadim seems to know his stuff. He was a pioneer on most (if not all) of the C32 stuff. But he cannot run a business and cannot be trusted.
TIMELINE:
Payment sent Jan 30 for 824.00 (799 for headers + shipping).
Feb 12: told that the following week they are going to coaters (for 2500F coat) and should be ready that week for shipment.
Feb21: another email sent to him asking for tracking number and when it will be shipped
Feb22: told me that two of three local coaters closed and its taking a while. Should be done shortly and he will personally check on them.
Feb26: told that he has them and I should have them the middle of the following week
Mar2: asked for tracking number AGAIN
Mar3: told he is packing them and will get me tracking number as soon as shipped
Mar 7 – no responses from VADIM to emails, PMs, no tracking number, no headers
Mar13 – finally received headers. Not ceramic coated (spray paint instead). Terrible quality. Tried calling both numbers at shop (VRP at time) but got no response.
Mar15 – spoke with Vadim.
Mar16 – shipped back – 50-60 bucks to ship
March21 – LET Dyno Tune
April 3 – received apology from Vadim saying that headers should have never left as they were unfinished on the inlet side and the coaters did not bake them. He offered to make a new set.
April 4 – I said no thanks. I do not want headers at this point. I asked for a refund for 799 and what he would consider reasonable for having to pay for shipping them back
April 6- Told me to give him a couple days to clear sales through paypal and will then give me a refund
April 14 – no refund yet. Told that it should be that week
April 20 – still no refund. Told he is still waiting for more funds to clear. Overseas sales apparently “tied up”. Told I would receive a partial credit later that day
April 26 – still no refund. It has now been nearly 3 weeks since being told I would receive a refund. Apparently, according to Vadim, a sale fell through and couldn’t send me anything yet
May 29th – receive first payment – 300 minus paypal fees
June 4 – second payment – 200 minus paypal fees
June 26th – third payment – 200 minus paypal fees
Jul 11 – fourth payment – 100 minus paypal
- Four payments add up to 800 minus fees. Never reimbursed for shipping back an unfinished product
and now, the pictures:









i thought about getting some vrp headers. was this along the timeline he was with vrp?
Also, those paypal fees adds up plus the 50-60 bucks for shipping it back. All that for nothing, not including all that time you patienly waiting if the parts was even going to be delivered and/or a refund will be issued.
To me, it does not matter wheather the guy has contributed numerous inputs in the community it only takes one **** up to destroy his own reputation.
To those that came out, thank you for letting us know. This helps us who are in the dark about even considering dealing with Vadim.
I think the people who went to college know what its like having to juggle school and a crappy paying part time job. It sucks. With all the bills, car payments and what not. $800 is a lot of loose money to have around in college. Thats what rips me up about this.
I think it should be noted that we dont see first hand how being taken for a ride like this effects people in their daily life. Maybe Vadim didnt see the Saturday nights Turk worked, rather than go out. So he could get the loot up to invest in this passion we all share for performance. Only to have it taken away.
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the upside is there are still a few upstanding copanies to deal with. eurocharged and needswings to name a couple have been a joy to deal with and will continue to get my buisness
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I know one here would say, if he is a struggling college student why buy a Benz? Well, the answer to that is why not? It's not like our cars still would cost 40 grand or more?...Not to get off topic.
It is shameful to hear that Josh saved up all his hard earned money to invest in his passion only for someone deliberately lie and take it away.
Now I'm not a professional welder (I pay someone for that), but the welds are even worse then what I can do.
We work on really small margins and have an ample cash flow. I don't understand how companies that are making 300-400% on products run out of money so easily? If budgeting is that bad get Quickbooks!
I voted for "Refund? This wasn't just a donation with hopes of winning a prize?"
i thought about getting some vrp headers. was this along the timeline he was with vrp?
Also, those paypal fees adds up plus the 50-60 bucks for shipping it back. All that for nothing, not including all that time you patienly waiting if the parts was even going to be delivered and/or a refund will be issued.
To me, it does not matter wheather the guy has contributed numerous inputs in the community it only takes one **** up to destroy his own reputation.
To those that came out, thank you for letting us know. This helps us who are in the dark about even considering dealing with Vadim.
I think the people who went to college know what its like having to juggle school and a crappy paying part time job. It sucks. With all the bills, car payments and what not. $800 is a lot of loose money to have around in college. Thats what rips me up about this.
I think it should be noted that we dont see first hand how being taken for a ride like this effects people in their daily life. Maybe Vadim didnt see the Saturday nights Turk worked, rather than go out. So he could get the loot up to invest in this passion we all share for performance. Only to have it taken away.
it is definitely a pain. waiting to get that money back just so i can afford something else.
the upside is there are still a few upstanding copanies to deal with. eurocharged and needswings to name a couple have been a joy to deal with and will continue to get my buisness
I know one here would say, if he is a struggling college student why buy a Benz? Well, the answer to that is why not? It's not like our cars still would cost 40 grand or more?...Not to get off topic.
It is shameful to hear that Josh saved up all his hard earned money to invest in his passion only for someone deliberately lie and take it away.
Now I'm not a professional welder (I pay someone for that), but the welds are even worse then what I can do.
We work on really small margins and have an ample cash flow. I don't understand how companies that are making 300-400% on products run out of money so easily? If budgeting is that bad get Quickbooks!
I voted for "Refund? This wasn't just a donation with hopes of winning a prize?"
Now, as Hooley can contest, running your own business is a whole different monster. Things like what we have been hearing just cannot happen. It just makes all the vendors look bad.
All in all, Im glad you didn't put those on your car....mild steel at that...
Now, as Hooley can contest, running your own business is a whole different monster. Things like what we have been hearing just cannot happen. It just makes all the vendors look bad.
All in all, Im glad you didn't put those on your car....mild steel at that...
and yes, Jake and Eurocharged were VERY helpful during this process. He was aware of what was going on and helping me out with tips/ideas/suggestions of what to do.
thanks as always jake!
After the thumping I have taken for my recent posts, not necessarily defending Vadim but asking for more evidence, I have to admit that you have put together a well thought out and informative post documenting your frustrations with this transaction.
Please allow me to give you my story so you can better understand where I am coming from, before I comment further on your situation. First, I met Vadim over 3 years ago, at MB of Laguna Niguel. This was when he was between tuners and was selling AMG's for a living. He had read a post of mine, expressing frustrations with work being done on my C32 at MBLN. He offered to speak with the proper folks to speed up the process and guided me to the top Service Advisor at the shop. His advise was helpful and interesting. Since that time I have visited his current shop and communicated with him via MBW. I am not a modder and my car has been highly reliable and I no longer have an office in Costa Mesa, so Vadim's shop is very convenient for me. In fact, I have never spent a dime with Vadim or any affiliate of his, except for MBLN, so I have no horse in this race.
Everyone here needs to understand that I am one of those types that will be fiercely loyal to people here (or outside of MBW, of course) that I deem to be quality people. We have quite a few good people here: splinter, boohooramblers, Hooley, Fifth Ring, Wawy, Jerry and many more. I would put my reputation on the line for any one of these people, until they prove themselves unworthy. Until now, Vadim has been on that list.
Now, one of the first red flags I see here is Vadim's lack of response to these claims. He has usually been very quick in correcting misstatements or invalid claims. His silence here speaks volumes to me.
Your testimony here is damning for Vadim. Although you are experiencing a better outcome than many have with even less scrupulous vendors, I feel for you and you loss. Having recovered the original cost of the crappy looking headers is great. You need to realize that most retailers do not refund shipping for returned products, so I don't see this a outrageously egregious. It's bad PR though. The PayPal fees are something I hate to pay but they are the cost of convenience.
Through all of this, I see a picture being painted of a guy (Vadim) that loves these cars and has been trying very hard, for years, to make driving one of these beasts more fun. Unfortunately, starting a new business during the worst recession in the last 50 years seems to have put a serious crimp in his cash flow. This might cause some people to do things they might not otherwise do. I, for one, am an optimist. I hold out hope that Vadim (and Brandon) will get back on their feet financially and make things right down the road. Hope springs eternal.
Last edited by ScottW911; Nov 2, 2009 at 11:42 AM.
I think the people who went to college know what its like having to juggle school and a crappy paying part time job. It sucks. With all the bills, car payments and what not. $800 is a lot of loose money to have around in college. Thats what rips me up about this.
). Deserving? Ditto. But starving? Not a chance. Try surviving on a bagel for breakfast, free food at McDonalds where I flipped burgers for minimum wage, and a drumstick or two for dinner. It's a b!tch, but even that's not starving.Regardless of his "starving" status, he doesn't deserve to get screwed like this, even if he had $800 a day to burn on mods.
But anyone on this forum that has ordered from vadim in the last few weeks/month is just not paying attention and is "this close" to getting what they deserve. Darwinian economics at its finest.
). Deserving? Ditto. But starving? Not a chance. Try surviving on a bagel for breakfast, free food at McDonalds where I flipped burgers for minimum wage, and a drumstick or two for dinner. It's a b!tch, but even that's not starving.Regardless of his "starving" status, he doesn't deserve to get screwed like this, even if he had $800 a day to burn on mods.
But anyone on this forum that has ordered from vadim in the last few weeks/month is just not paying attention and is "this close" to getting what they deserve. Darwinian economics at its finest.
yah, hooley was exaggerating a LITTLE bit. i wasnt starving. but it took me 6 months to save up that 800 dollars of "fun money" (as i designated that bank account) after paying for all of my other expenses. and it really sucked losing that "play money" for a long time.
but you definitely see the underlying point here. my being starving, well-off, or getting by, you don't treat customers like that.
yah, hooley was exaggerating a LITTLE bit. i wasnt starving. but it took me 6 months to save up that 800 dollars of "fun money" (as i designated that bank account) after paying for all of my other expenses. and it really sucked losing that "play money" for a long time.
but you definitely see the underlying point here. my being starving, well-off, or getting by, you don't treat customers like that.
and I would take your closing statement a bit further. You don't treat *people* like that.
Unless they drive a 3-series

It is a pity that Vadim is going through rough times and his customers are paying for it. I, for one, hope he pulls through.
Last edited by Sincity; Nov 2, 2009 at 10:01 PM.


I know I've heard your story a few times over drinks, but man...






