2019 C43 AMG order - status, options, pics etc

My SA is out today so I called a manager. 2 trucks came in today but my car was not on them. He was direct about their supply chain issues. He refused to give me any estimate. He said "At this point anything I tell you is BS. I will not disappoint another customer. I have already disappointed 12 people this week"
My car IS on a truck. No one knows where the truck is. The trucking company is not responding to calls or emails

He also said that this the worst he has seen the supply chain in the 15 years he has been doing this.
Bottom line is it is not the dealers. Mercedes USA is having serious problems moving and tracking vehicles.
They give bad information to the dealers. The dealers relay the bad information to the customers.
There are a lot of disappointed people out there. I am one of them.
I am going to write Mercedes. Not to rail on them but to let them know they could really improve their user experience by investing in technology.
They make a fantastic product. They don't however have the necessary infrastructure around it to provide a great customer experience.
Other brands have provided accurate build and location status via the web for years.
In this day and age we shouldn't have to call the dealer and find a sales manager. We should be able to determine build status and geolocate the car via the website.
All the software updates should be provided over the air, none of this going into the dealer nonsense.
Come on Mercedes! improver your tech infrastructure.
OK, end rant.
Last edited by Bayard; Dec 26, 2018 at 07:13 PM.

Also, as a side note, I find the polar opposite posts comical. The "Where's my car?!" to "I am picking mine up tomorrow."
This is in no way insensitive towards people who have yet to get their vehicle or have no idea where they are, as I empathize considering I wait with you... The May orders are dwindling down. Lots of emotions over the past 7 months. I am usually all about the family time and my nephews on Christmas, but something was missing as I looked out at the driveway.
The good news is, it's getting closer to Bonus Season for me, so maybe a little more in down payment.
The Best of Mercedes & AMG
thanks for this. The posts continue to support the option decisions I’ve made while I wait for the order. As an FYI- I don’t think you can get a heated steering wheel on the C43. You are able to do it on the C300 though. At least in the US. I know because I tried to get this one but had to settle with a nice pair of driving gloves for Christmas.






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