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Old 01-01-2016, 03:39 AM
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Black console screen won't turn on

Hi I have c63s and today the black screen won't turn on!!! I've tried ever button but all that comes on is the rear view camera and the aircon display! I can't get the radio,navi or get the car settings up!!! Has anyone had this problem?





Old 01-01-2016, 04:03 AM
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This is one of those "is your computer plugged in?" questions, but have you made sure you didn't turn it off with the on/off button? It's the volume control wheel in the center (near the touch pad... small one). It is not just a scroll wheel, but a button. Press it to make the screen go dark. Not sure if some things still display when you do that like climate.
Old 01-01-2016, 04:07 AM
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No I think it's a software or comand console issue! I've pressed every button and even if I wanted to turn the screen off when it was working I don't think you can. It always stays on.
I've tried everything and thinking of disconnecting the battery terminals and reconnecting
Originally Posted by datalink7
This is one of those "is your computer plugged in?" questions, but have you made sure you didn't turn it off with the on/off button? It's the volume control wheel in the center (near the touch pad... small one). It is not just a scroll wheel, but a button. Press it to make the screen go dark. Not sure if some things still display when you do that like climate.
Old 01-01-2016, 04:22 AM
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not sure how but you can reset the screen look it up
Old 01-01-2016, 04:54 AM
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Originally Posted by Rizk63
No I think it's a software or comand console issue! I've pressed every button and even if I wanted to turn the screen off when it was working I don't think you can. It always stays on.
I've tried everything and thinking of disconnecting the battery terminals and reconnecting
You CAN turn the screen off by pressing the button I talked about. That's why I mentioned it. A lot of people don't know it's a button. They just think it's a scroll wheel. Just making sure that you tried that one in your "pressing every button" routine (just because not everyone knows that it's actually a button).

This is the button I'm talking about:

Black console screen won't turn on-33-2015-mercedes-amg-c63-s-review-1_zps5ynzsoua.jpg
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Old 01-01-2016, 05:03 AM
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Originally Posted by datalink7
You CAN turn the screen off by pressing the button I talked about. That's why I mentioned it. A lot of people don't know it's a button. They just think it's a scroll wheel. Just making sure that you tried that one in your "pressing every button" routine (just because not everyone knows that it's actually a button).

This is the button I'm talking about:


I feel sooooo dumb right now! Datalink I owe u big time!! Your right it worked. I thought u meant the round scroll thing!!!
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Old 01-01-2016, 10:37 AM
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Originally Posted by Rizk63
I feel sooooo dumb right now! Datalink I owe u big time!! Your right it worked. I thought u meant the round scroll thing!!!
Someone else is bound to do this so it's good that there is a thread on it. Glad you got it back on.
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Old 01-01-2016, 02:52 PM
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You can always reset the system by holding down the CD Eject button.
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Old 01-03-2016, 08:51 PM
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Lol I had the same problem when I first got the car
Old 01-06-2016, 03:18 PM
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Old 07-08-2016, 07:58 PM
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Originally Posted by msd3075
You can always reset the system by holding down the CD Eject button.
This worked for me.

The volume scroll when depressed would beep but not change anything.
Old 07-09-2016, 06:19 PM
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Haha, had the same prob. Went crazy.
Old 12-07-2018, 07:29 PM
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Haha well welcome me to the forums. I just took delivery of my c43 and this exact problem happened to me and i didnt see that the volume scroll wheel is marked with a tiny power symbol.

lots of buttons in this car!
Old 01-02-2019, 10:07 AM
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Thanks

Originally Posted by msd3075
You can always reset the system by holding down the CD Eject button.
​​​​​​
Thanks bud i was calling in mercedes service lol
Old 01-30-2020, 08:29 AM
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Originally Posted by datalink7
You CAN turn the screen off by pressing the button I talked about. That's why I mentioned it. A lot of people don't know it's a button. They just think it's a scroll wheel. Just making sure that you tried that one in your "pressing every button" routine (just because not everyone knows that it's actually a button).

This is the button I'm talking about:

Attachment 370209
That button only switches the radio on/off. Or when long pressed the screen in the middle can be turned off.

The car I drive randomly opens with both screens remaining pitch black. No speed info, no sat nav, no radio, media or phone information at all.
I press the command button when the car goes "what would you like to do?" Then I say "display on", then there car responds "display is on" when in reality, no, both displays are actually black.
Old 07-11-2021, 09:52 AM
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Thanks for posting this. I've just had exactly that problem & the advice here has sorted it. I didn't know the 'wheel' was a button either....
Old 07-12-2021, 07:21 PM
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Old 01-17-2022, 12:15 AM
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Thanks so much. I had no idea it was a button. I had adjusted the volume and then though the system had failed. Turned out I pressed the button!


Originally Posted by datalink7
You CAN turn the screen off by pressing the button I talked about. That's why I mentioned it. A lot of people don't know it's a button. They just think it's a scroll wheel. Just making sure that you tried that one in your "pressing every button" routine (just because not everyone knows that it's actually a button).

This is the button I'm talking about:

Attachment 370209
Old 02-09-2022, 08:24 AM
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THIS IS THE FIX - Thanks!

Thank you dadalink7 this is the fix for a black screen. I have a ‘21 G63 and my screens were black this morning. You saved me!!! I did have to hold down on the “power” button for five seconds before the screen turned on though.
Thanks again!
Originally Posted by datalink7
This is one of those "is your computer plugged in?" questions, but have you made sure you didn't turn it off with the on/off button? It's the volume control wheel in the center (near the touch pad... small one). It is not just a scroll wheel, but a button. Press it to make the screen go dark. Not sure if some things still display when you do that like climate.
Old 05-02-2022, 10:32 PM
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You saved me an embarrassing encounter

lol. I was outside of the dealer to ask what happened and googled first. Yep. Power button!!! Thank you!

Originally Posted by datalink7
This is one of those "is your computer plugged in?" questions, but have you made sure you didn't turn it off with the on/off button? It's the volume control wheel in the center (near the touch pad... small one). It is not just a scroll wheel, but a button. Press it to make the screen go dark. Not sure if some things still display when you do that like climate.
Old 07-20-2022, 11:26 PM
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LCD blacked out MB C300 2018

Hi,

the LCD blacked out today. I pressed for more than a minute the eject button, no result. Pressed the power button for more than a minute no result, the volume button no result as well,
Anyone can help please.
thanks
Old 07-21-2022, 06:41 AM
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It's happens to me 2 times already. I have a C63S AMG 2019 FL. I would say it has something to do with a software update. Just a guess.
Old 07-21-2022, 07:28 AM
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Originally Posted by Barbalatte
It's happens to me 2 times already. I have a C63S AMG 2019 FL. I would say it has something to do with a software update. Just a guess.
I’ll take it to the dealer. When it happened to your car how did you fix it.
Thanks !
Old 07-21-2022, 05:17 PM
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Originally Posted by Nikoo1
I’ll take it to the dealer. When it happened to your car how did you fix it.
Thanks !
i was able to turn the car off leave it for a hit and it turned back on after a while.
Old 08-01-2022, 09:42 PM
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2008 cl 63 amg
command center screen is blacked out.

Good evening, i have a 08 cl 63 AMG and the command center screen was going in and out. It is completely blacked out now. I have pressed down the on off roller wheel button and I have also held down the cd eject button for over 20 seconds. Any idea what else it could be? Thank you.


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