Bought a $90,000 car and it broke in 10 minutes

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Apr 15, 2017 | 05:24 PM
  #1  
So I picked up my 2017 C63S Cab today and the AC broke in 10 min. Blows hot air. I returned and they ran a diagnostic and it needs a new compressor. The entire motor most likely needs to be removed to replace. Needless to say it was a disappointment. It goes back Monday If the part is readily available. I hope this is not a precursor of things to come.

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Apr 15, 2017 | 06:01 PM
  #2  
Ummm...can you say Lemon?
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Apr 15, 2017 | 07:44 PM
  #3  
It'll get troubleshot and replaced and the car will be FINE

sh-t happens bro
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Apr 15, 2017 | 08:24 PM
  #4  
Crap happens. I wonder who sources the compressor for Mercedes.
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Apr 15, 2017 | 08:29 PM
  #5  
Engine does not need to be removed for the compressor on those cars. We had a brand new C63s coupe, sitting in the showroom, have a compressor fail. Replaced, good as new.

The variable displacement compressors we use now have a small control valve that sticks, causing the compressor to not activate. That's how they fail, but unfortunately the whole compressor must be replaced as benz does not sell the RCV separately. I just did one on a 204 thursday for the same failure.
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Apr 15, 2017 | 08:30 PM
  #6  
Quote: Crap happens. I wonder who sources the compressor for Mercedes.
Most are DENSO units. I don't know for certain on the new V8 though, haven't really paid attention.
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Apr 15, 2017 | 08:45 PM
  #7  
I had a compressor replaced in my wife's Kia.. no problem
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Apr 15, 2017 | 09:13 PM
  #8  
If they have to take the engine out ask for a warranty extension
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Apr 15, 2017 | 09:25 PM
  #9  
Quote: Engine does not need to be removed for the compressor on those cars. We had a brand new C63s coupe, sitting in the showroom, have a compressor fail. Replaced, good as new.

The variable displacement compressors we use now have a small control valve that sticks, causing the compressor to not activate. That's how they fail, but unfortunately the whole compressor must be replaced as benz does not sell the RCV separately. I just did one on a 204 thursday for the same failure.
Yes I know things happen. I'm pretty easy going. Nice to know they don't have to drop the engine to replace the compressor. now I just can't wait to get 1000 miles on it so I can rip on it.
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Apr 16, 2017 | 09:52 AM
  #10  
Sorry to hear that! It's most likely an isolated issue so as soon as they replace it your car should be fine. Also, why is the C63S badge missing the C in the back?
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Apr 16, 2017 | 11:07 AM
  #11  
I don't know! I Didn't notice!! Ugh.
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Apr 16, 2017 | 11:33 AM
  #12  
Quote: Ummm...can you say Lemon?
One thing breaks and the car's a lemon?
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Apr 16, 2017 | 02:33 PM
  #13  
Quote: One thing breaks and the car's a lemon?
On Mile 0? If I picked up a car and it had a failure UPON PICK UP, my spidy sense would be alarming. I might let it pass. Second failure shortly thereafter, and it's going back.

Maybe you don't have a lemon, and never have. So maybe you don't know the incredible headache of dealing with an undiagnosed lemon, repair after repair, until you finally put the pieces of the puzzle together than thing, "Oh man...I shoulda walked away a LONG time ago..."

Again, not saying it's definitely a lemon, but I'd have a very low threshold to move in that direction, especially after 2-3 malfunctions in a short period of time when the car is BRAND NEW.

Also, there's a lot to be said about the headache of having to take the car in repeatedly for repairs...
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Apr 16, 2017 | 04:08 PM
  #14  
Quote: On Mile 0? If I picked up a car and it had a failure UPON PICK UP, my spidy sense would be alarming. I might let it pass. Second failure shortly thereafter, and it's going back.

Maybe you don't have a lemon, and never have. So maybe you don't know the incredible headache of dealing with an undiagnosed lemon, repair after repair, until you finally put the pieces of the puzzle together than thing, "Oh man...I shoulda walked away a LONG time ago..."

Again, not saying it's definitely a lemon, but I'd have a very low threshold to move in that direction, especially after 2-3 malfunctions in a short period of time when the car is BRAND NEW.

Also, there's a lot to be said about the headache of having to take the car in repeatedly for repairs...
Whose car has had 2-3 malfunctions? Not OP's. My entire point was it's foolish to deem a car a lemon because it's had ONE failure. Whether it happens at mile 0 or mile 20,001 is immaterial.
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Apr 16, 2017 | 07:04 PM
  #15  
Disappointing!
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Apr 17, 2017 | 02:14 AM
  #16  
Quote: Whose car has had 2-3 malfunctions? Not OP's. My entire point was it's foolish to deem a car a lemon because it's had ONE failure. Whether it happens at mile 0 or mile 20,001 is immaterial.
Then apparently you're not familiar with PA's Lemon Law (the laws vary by state). Because specifically in PA, it is *absolutely* material at what mileage your failures occur. Per PA Code, any defect that 1) significantly decreases the car's resale value, 2) makes the car unsafe to drive and likely to cause a serious injury or death, or 3) impacts the normal functions of the car must be repaired by the manufacturer, provided the defect falls:

- Within 1 year of the vehicle ownership
- Before the vehicle's odometer reaches 12,000 miles
- While the express warranty is still valid

If within this period, the defect has not been rectified after a reasonable number of attempts to repair, or if the vehicle is out of service for a total of 30 days or more, the PA Lemon Law may apply, potentially making you eligible for a replacement vehicle of the same value or a full refund.

So to simply dismiss the possibility of the car being a lemon is irresponsible. I'm not saying it definitely is, but if there's a defect at 0 miles, it behooves you to begin maintaining detailed records from the get-go. Otherwise, you may find that you haven't kept appropriate records to make the necessary claim if the situation develops to that point...
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Apr 17, 2017 | 07:07 AM
  #17  
I tried to lemon law an escalade that's had a very noticeable paint color difference on the rear quarter panel. the dealer repainted it and it was worse. Repainted again and the paint started falling off in short order. Repainted again and I started lemon law discussions but it was going to cost
money and I dropped it.

They are picking up the car today and we'll see what happens. I need my missing C replaced too.
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Apr 17, 2017 | 06:53 PM
  #18  
Quote: Then apparently you're not familiar with PA's Lemon Law (the laws vary by state). Because specifically in PA, it is *absolutely* material at what mileage your failures occur. Per PA Code, any defect that 1) significantly decreases the car's resale value, 2) makes the car unsafe to drive and likely to cause a serious injury or death, or 3) impacts the normal functions of the car must be repaired by the manufacturer, provided the defect falls:

- Within 1 year of the vehicle ownership
- Before the vehicle's odometer reaches 12,000 miles
- While the express warranty is still valid

If within this period, the defect has not been rectified after a reasonable number of attempts to repair, or if the vehicle is out of service for a total of 30 days or more, the PA Lemon Law may apply, potentially making you eligible for a replacement vehicle of the same value or a full refund.

So to simply dismiss the possibility of the car being a lemon is irresponsible. I'm not saying it definitely is, but if there's a defect at 0 miles, it behooves you to begin maintaining detailed records from the get-go. Otherwise, you may find that you haven't kept appropriate records to make the necessary claim if the situation develops to that point...
Thanks, I'm actually fairly familiar with Lemon Laws. And, once again, you're failing to grasp the salient point: OP has had one defect, with one attempt at correcting it. One. Not three. One. Your original reply smacks of the kind of knee-jerk overreaction that causes our court systems to be overrun with frivolous lawsuits. OP has an issue with his new car. It sucks; I get it. But it's a simple issue, with a simple fix. MB will make it right, and OP will go on with his life and enjoy his new car. I suggest we all do the same, and keep the "Can you say Lemon?" comments to ourselves. It's inappropriate, and does no one any good.
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Apr 17, 2017 | 10:15 PM
  #19  
It's not a lemon. Their budgeting and component selection teams haven't caught up with the marketing slogan "Best or Nothing"
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Apr 17, 2017 | 10:37 PM
  #20  
I'm more surprised by the missing "C", how the heck does that happen?
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Apr 17, 2017 | 10:54 PM
  #21  
Quote: Sorry to hear that! It's most likely an isolated issue so as soon as they replace it your car should be fine. Also, why is the C63S badge missing the C in the back?
Good pick up !!!

Quote: I don't know! I Didn't notice!! Ugh.
Quote: I tried to lemon law an escalade that's had a very noticeable paint color difference on the rear quarter panel. the dealer repainted it and it was worse. Repainted again and the paint started falling off in short order. Repainted again and I started lemon law discussions but it was going to cost
money and I dropped it.

They are picking up the car today and we'll see what happens. I need my missing C replaced too.
Congrats on the car, I really do hope you do not have more "incidences" these 2 upon pick of a brand new expensive Merc are enough...

Quote: I'm more surprised by the missing "C", how the heck does that happen?
Exactly what I was thinking upon reading this thread, how the hell did that pass both production and later dealer inspections and prep on the car ????
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Apr 18, 2017 | 01:33 AM
  #22  
Quote: Thanks, I'm actually fairly familiar with Lemon Laws. And, once again, you're failing to grasp the salient point: OP has had one defect, with one attempt at correcting it. One. Not three. One. Your original reply smacks of the kind of knee-jerk overreaction that causes our court systems to be overrun with frivolous lawsuits.
And you're exaggerating. Did I say "OMG your car is a POS lemon; you better take it back and make them give you a new car or sue them!" ? No. It was merely a suggestion that he keep in mind. And the missing "C" in the back again makes me wonder just how good of a job did they do with the pre-delivery inspection before shipping the car out from the factory...

Quote:
OP has an issue with his new car. It sucks; I get it. But it's a simple issue, with a simple fix. MB will make it right, and OP will go on with his life and enjoy his new car. I suggest we all do the same, and keep the "Can you say Lemon?" comments to ourselves. It's inappropriate, and does no one any good.
It's a public board and I'm free to express my comments to others, just like you're free to voice your comment and opinions as well. If you don't wanna read them, ignore, move on, or don't come to the forum. But don't act like the Internet Police because you disagree with my post.
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Apr 18, 2017 | 08:35 AM
  #23  
Quote: Exactly what I was thinking upon reading this thread, how the hell did that pass both production and later dealer inspections and prep on the car ????
Good point. My C63 still sitting at the dealer had a broken clip on the air I take vents. They caught it during inspection and replaced it.
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Apr 18, 2017 | 12:44 PM
  #24  
make a $90k investment and didn't even notice the missing C lol
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Apr 18, 2017 | 01:59 PM
  #25  
I think it looks better without the C.
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