Just got a letter from MBUSA re: Tanks

Subscribe
Jan 20, 2015 | 04:09 PM
  #1  
I just got the letter from MBUSA, they are extending the warranty for fuel tank and components for E-Class and CLS-Class vehicles to 15 years unlimited mileage.
Reply 1
Jan 20, 2015 | 06:53 PM
  #2  
Yes, I just received the same letter.

The letter states:

"It is important that any repairs made under this warranty extension are preformed by an authorized Mercedes-Benz dealership."

This is my situation:

I replaced both fuel pumps about 11 months ago...obviously not within the factory warranty period and not by Mercedes-Benz.

Is this a catch 22?

IF this new Warranty Extension for the fuel tank components would have been in place before my needed repairs, of course I would have them done at a MB dealer. However my repairs were nesseary before this extension was put in place by my non MB mechanic.

Am I screwed on reimbursement of my costs from MB?

Sounds like a class action law suite may be appropriate.
Reply 0
Jan 20, 2015 | 10:07 PM
  #3  
Got the same letter today. I think we will be taking the 2004 E320 wagon in and see what they will do. For the last couple of years we've stopped filling the tank at about the 3/4 mark... anything more and you can smell gas. I guess this will fall under the warranty extension.
I had my 2007 E350 fixed last year when it developed the same problem... but it was still under the extended warranty. It has been fine since.
Reply 0
Jan 20, 2015 | 10:35 PM
  #4  
I just got the same letter. I think I will take the back seat out and see if I have any evidence of leakage.
Reply 0
Jan 22, 2015 | 07:02 PM
  #5  
Just got my car back from the dealer and they put a new tank in free of charge. . I should have pushed for new rear seat foam because it reaks of gas.
Reply 0
Jan 22, 2015 | 08:04 PM
  #6  
Quote: Just got my car back from the dealer and they put a new tank in free of charge. . I should have pushed for new rear seat foam because it reaks of gas.
Did they give u loaner car? was it free loaner?
Reply 0
Jan 23, 2015 | 11:05 AM
  #7  
I took the fuel tank components warranty extension letter to the service manager at my local MB dealer. This was the first time he stated he saw this letter. He stated that after I put together all of the required elements stated on the back of that letter (my repairs were not completed by MB, but by an outside shop), to bring it all back to him personally. The letter does state: "Reimbursement will be made by check from your dealer." and "The following documentation must be presented to your dealer for reimbursement." So my question is:

What is the enclosed postage paid envelope for that was included in that letter?

So I'm suppose to "trust" the service manager to follow through with this once I hand him the required documents?

Yes, I did make copies of everything
Reply 0
Jan 23, 2015 | 11:28 AM
  #8  
I understand one use of the envelope is to update the status of ownership of the car (sold, destroyed etc) so MB knows where the car is and that they've made every reasonable attempt to contact all owners.
Reply 0

MB World Stories

The Best of Mercedes & AMG

Explore
story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Jan 23, 2015 | 11:34 AM
  #9  
Quote: I understand one use of the envelope is to update the status of ownership of the car (sold, destroyed etc) so MB knows where the car is and that they've made every reasonable attempt to contact all owners.

LOL....yes I see that now. I should have read further up the back of that letter.

Thank you
Reply 0
Jan 23, 2015 | 11:51 AM
  #10  
I just brought my 07' E350 to the dealership to have them replace the O Ring I paid for this past summer, and had them replace it because of the Gas Fume smell inside the cabin. I paid $300. I figured it was a faulty O Ring and have always questioned the fact that there should've been a recall. Guess what everybody? As of January 2015, Mercedes finally recalled all W211 gas tanks because of cracking and leaking gasoline!!! They are installing a new tank today at NO CHARGE!!! And they are refunding me the $300 I paid for the O Ring! If you have a W211 and have had the same Gasoline smell inside your car, call your local dealership or service center and let them know that this is finally recalled and can hopefully be fixed! If you already paid for a new tank before January 2015, then there should be a full refund from Mercedes! I should be getting my car back today and will let you all know if the new tank fixes the problem. Good luck to everybody!
Reply 0
Jan 26, 2015 | 05:47 PM
  #11  
We have a 2004 E320 wagon and have had this issue but did not receive a letter although we have moved from address that may be on file with MBUSA from when we originally bought the car. How do we get a copy of the letter or find out about any recalls on our vehicle? Thanks.
Reply 0
Jan 26, 2015 | 05:56 PM
  #12  
To monitor ongoing "recalls" http://www.mbusa.com/mercedes/recall, this is a "warranty extension" letter found here: https://mbworld.org/forums/e-class-w...ml#post6297916
Reply 0
Jan 26, 2015 | 06:05 PM
  #13  
Quote: To monitor recalls http://www.mbusa.com/mercedes/recall, warranty extension letter: https://mbworld.org/forums/e-class-w...ml#post6297916
Thank you so much. We have been smelling gas terribly if we fill the tank all the way. Nothing came up under our VIN # as active recall but will contact our SA our dealership.
Reply 0
Jan 26, 2015 | 06:10 PM
  #14  
UPDATE:

Took the required paperwork that was stated on the extension letter to the service manager at MB today.

The grip that was stated on my fuel pump replacement from my non MB mechanic stated:

"Work Requested-Cust Request to inspect Vehicle Crank Over Won't Start & Fuel Smell Inside CK and Advise"

"Work Preformed-Short Test Preform, Inspect For No Start, Found No Codes Present. Test Fuel Pressure, No Pressure, Tested Electrical Found Power & Ground @ Pump Also found Leakage At Pump Assembly. Found Left Side Sending Unit Leaks, Found Right Side Pump Burnt Out, Replace Faulty Fuel Pump Sender Assembly & Faulty Fuel Pump Assembly W/Sender Unit & Fuel Sender Seal & Fuel Pump Mounting Brat & Fuel Pump Mounting Brat & Update Fuel Pump Wiring Harness"

MB Manager stated: "Good thing that fuel smell was mentioned because the last customer did not mention the fuel smell and MB declined the claim"
Reply 0
Jan 26, 2015 | 07:56 PM
  #15  
Oddly enough I just got home from work and the letter had come in today's mail so I guess they have our current address but thanks again.
Reply 0
Jan 28, 2015 | 01:12 PM
  #16  
Do we have to apply for a claim to get a letter?
Reply 0
Jan 28, 2015 | 01:25 PM
  #17  
Follow second link in post 12, print letter.
Reply 0
Jan 28, 2015 | 02:33 PM
  #18  
I havent gotten any letter but i have appointment tomorrow for fuel tank replacement. I will update you guys tomorrow
Reply 0
Jan 28, 2015 | 09:22 PM
  #19  
Quote: I havent gotten any letter but i have appointment tomorrow for fuel tank replacement. I will update you guys tomorrow
I havent received any letter yet for my E350 and my E55. I know for fact that they havent started fixing any w211 AMGs yet. Did you call your nearest dealer and give them your vin #? What did you do though? Thanks
Reply 0
Jan 29, 2015 | 05:23 PM
  #20  
SA from dealership just called to inform that he ordered parts from east coast and it will take few days to install fuel tank. They gave me free loaner. a 2015 c300
Reply 0
Jan 31, 2015 | 07:01 PM
  #21  
Mercedes has settled with NHTSA on the fuel system issue. They are extending fuel system warranty on all 2003-2009 E Class for 15 years AND NO MILEAGE LIMITATIONS. Got my tank replaced along with sending unit and pump this past Thursday (1/29/2015) FREE OF CHARGE AND RENTAL CAR INCLUDED. Call your dealer with your VIN number and make an appointment! Life is good !
Reply 0
Jan 31, 2015 | 07:02 PM
  #22  
Quote: Thank you so much. We have been smelling gas terribly if we fill the tank all the way. Nothing came up under our VIN # as active recall but will contact our SA our dealership.
Mercedes has settled with NHTSA on the fuel system issue. They are extending fuel system warranty on all 2003-2009 E Class for 15 years AND NO MILEAGE LIMITATIONS. Got my tank replaced along with sending unit and pump this past Thursday (1/29/2015) FREE OF CHARGE AND RENTAL CAR INCLUDED. Call your dealer with your VIN number and make an appointment! Life is good !
Reply 0
Jan 31, 2015 | 07:02 PM
  #23  
Quote: Do we have to apply for a claim to get a letter?
No, just call you dealer with the VIN.
Reply 0
Jan 31, 2015 | 09:19 PM
  #24  
i have a usa e55 but im in canada....can I still get this replaced?
Reply 0
Feb 1, 2015 | 08:42 AM
  #25  
Quote: Did they give u loaner car? was it free loaner?
Yes. Free loaner was provided.
Reply 0
story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE