HBerman

Last night my internet connection went from online to offline. I can see that the system is trying to connect, but is failing. This happened two months ago and the dealer had to contact Germany to reload the VPN certificate. Sounds like the same issue again. I have a service appointment scheduled for next week to fix this. Anyone else having this issue?

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Tom T

I tried to mess with it when I first got the car. It connected but very slow. I would rather use my phone.
Can not stand slow internet speed.

arnsbrae

Same here. I think it's only 3G which is a bit out of whack with the rest of the product!

HBerman

It's 4G-LTE in the US.

Mbracer26

I get 500kbps download and 5 megabytes upload, something seems off with the whole system.

ua549

Your numbers are off. The maximum average LTE upload speed in the US is about 2.4 megabytes. That is a slightly above 19 megabits.

Speedtest.net will measure your network speeds. Try it with your cellphone. They have an app (recommended) or you can use your browser.

HBerman

On Verizon, with LTE-A, I achieve 21mbs down, 14mbs up. BTW, my internet is fixed. Problem was in the MBRACE back end proxy server.

ua549

That upload speed is not quite as good as the average in the US.

HBerman

????!! The speed is dependent on signal strength, network congestion, and the speed of the test server. YMMV.

Jarvis4fan

So... back to the original issue.

The last two days have seen my connection going from Offline to Connecting to Offline consistently. I'm due for 'A' service so I'll let the dealer know but this service has been inconsistent at best. The pricing for the hotspot is quite reasonable - that is if the service works reliably.

Tom T

Nice! I'll try it again when I get off work. Just want to try YouTube on the screen.
Just got this car less than a month and been messing around with all the features.

joebe

Ours died during a recent trip from NC to Fla. We contacted Mbrace. The tech was very courteous. She said the a number of customers were having the problem and asked if we could stop the vehicle so that she could download a possible fix. We exited the Interstate and found a place to stop. She disconnected from the car system and sent the fix. The tech then called me on my cell to inquire about the download and I explained that it did not work. . She said that we would need to visit a dealer for a solution. We drove on for couple hours , stopped got some fuel and when we started the car, connectivity was restored. No problem(knock wood) since.
Joe

JLino

I had posted about this problem previously. I have had this problem consistently and had been to the dealer about 3 times to talk about the issue. It is a known issue on the MBRACE side and the tech's have a sheet stating it will a patch that fixes the issue end of Feb early March from the paperwork I was shown.

Muller21QQQ

change router
if this won't help then change internet provider
it always works

ua549

It can be difficult to change internet providers. In my neighborhood my choice is to go with the monopoly provider ($45/mo) or go without. That said, the only thing wrong with that provider is the slow speed of 100 mb/s is the only speed available. Folks on the other side of the golf course have gigabit service.