GL Class (X166) 2013-2015 after facelift became GLS (X166)

GL 350 BlueTec 2 fuel injectors need to be replaced in two weeks

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Old Feb 23, 2013 | 12:21 AM
  #1  
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2013 GL 350 BlueTec
Unhappy GL 350 BlueTec 2 fuel injectors need to be replaced in two weeks

Received my 2013 GL 350 BlueTec at the end of December and was THRILLED...until I received a CEL 5 weeks later. Called mbrace and was told that it was related to the fuel system and I was to open the gas cap and let it "air out" for a couple of minutes and that the CEL would remain on for a couple of days. Odd, but I did so. The CEL went off after a couple of days, but I brought the car into the dealership because it was running loud and rough. Diagnostics-->faulty fuel injector. On a new car with <1k miles? They replaced it and was told it was very rare.

Fast forward two weeks and two tank fill-ups, and a different injector needs to be replaced! So, the part is being expedited from Germany. At the first incident I was asked whether I was sure I put diesel and not gasoline. As this is my first diesel, I am overly aware at the pump as to what I am putting into the car. The second incident I was told that maybe I had bad diesel or perhaps the second injector was slightly damaged the first go-around, not caught, and eventually failed. Note that we had to go to a dealership where we were on vacation.

I have since looked online and saw that this has been an issue in 2010. However, I haven't seen anything since. I am now going to keep all of my "gas" receipts and keep a log as I don't want this to become an issue of bad fuel which I have read that damage related to bad fuel is not covered by warranty.

Anyone else having similar issues? Is biodiesel a factor? Thanks!
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Old Feb 23, 2013 | 01:51 AM
  #2  
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GL, E63
would suggest to go a different gas station
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Old Feb 23, 2013 | 05:33 AM
  #3  
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2013 GL350. BMW 335. 2014R1200RTW
I try to only pump at stations that do a lot of volume, these little stations with a solitary pump way off to the side make me nervous about their fuel quality. My new Bluetec is running flawlessly and hopefully yours will again.
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Old Feb 23, 2013 | 11:31 AM
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GL_Owner, where are you located?
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Old Feb 23, 2013 | 11:59 AM
  #5  
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2014 GL350 ordered
BioDiesel is a factor if you use more than B5 which is the most MB allows. I've read in Illinois most stations have B20 because of big state incentives to have such high blends of bio.

Might have also got some bad diesel contaminated with water or something else. You could try some diesel additive like Redline 85 Plus and I'd change out the fuel filter.
http://www.redlineoil.com/content/fi...ech%20Info.pdf
http://www.redlineoil.com/product.aspx?pid=31&pcid=11

Last edited by vertrkr; Feb 23, 2013 at 12:09 PM.
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Old Feb 23, 2013 | 12:02 PM
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This does not deter me from being committed and excited about my GL350 on order (finally got the VIN btw...). However, my hope is to run this diesel way over 100K and as I am a first time diesel owner I could benefit from any advice about what I can do to make sure my diesel stays healthy. Thanks
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Old Feb 23, 2013 | 09:30 PM
  #7  
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A gaggle of MB's
To run a 350 gas or diesel out past 100K is not a problem.

With state diesel regulations changing, there have been (3) issues that have come up:

1) Whereas in past years when gas pump nozzles would not fit into disels for fillup - nowadays gas pump nozzles will easily fit.. so there are some owners (or spouses, or friends) who now have accidentally filled diesels with gas.. fracks up real quick

2) Some states now allow and/or promote B20 (20% biodiesel mix) and there are no European diesel car engines than warranyy using anything over B5 (5% biodiesel mix) .. can frack up your engine real fast

3) When traveling between regions, some sun-staters are not aware in winter states there is a "winter diesel mix" - and it is possible to cross region lines from warm to winter, and encounter hard starting problems in the cold.

The prepaid maintenance pricing from MB on diesels is a bit punitive as compared to prepaid maintenance for gas V6 - 1st: because MB charges a arm and a leg for AdBlue (which is industry Diesel Exhaust Fluid) 2nd: Because of the 20K interval on diesel fule filter and 3rd: 40K and 50K service contract is inflated, 2012's required 40K tanny service, but 2013's with 7G+ don't require tranny service until 70K.

Also both diesels and gas - I am not comfortable with 40K MB interval on engine air filter replacement - personally I think that is way too long.

Personally, I would bite the bullet on 30K prepaid service - but for future reference track AdBlue useage, cost quote air filter replacement as added service at 20K - withyour 1st 30K use that time to piece together a service strategy 40K and after.

Keep the beat !
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Old Apr 2, 2013 | 10:32 PM
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GL 350 Bluetec
Bought my GL 350 Bluetec with a full tank of diesel. On day 3 the check engine light came on and the car ran very rough. Went to the dealership where I was told it was a faulty fuel injector. The had the car for a week because there were no parts available in the US. I was also told that this is very rare. Week 3 of owning the car, the check engine light came on but the engine ran smoothly and the light went off after a day. They told me that the sensor in the gas tank is very sensitive and that some air probably got in the tank.
I love the way the car looks and drives but am a little worried about reliability. So far the first month has not been so impressive.
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Old Apr 2, 2013 | 11:24 PM
  #9  
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2013 GL 350 BlueTec
I apologize for not getting back on this thread. For some reason, I wasn't notified of replies.

JimBarnhart, we are in the Pacific NW.

Here's what we know so far as our car has been at the Service Center for a month and a half now. Yes, you read that right.

It's a software issue. However, MB does not know when the fix will be made. It affects diesel engines in both the ML and GL. The problem, from what I'm gathering, is that MB cannot tie the various circumstances that cause CEL/faulty injectors. Our first instance came up after a cold start on a mild day with the car in the garage. The second instance came up 15 minutes after we started down the mountain after a ski vacation.

Biodiesel is not a factor. Most fuel is B5 in our area, and all diesel tested--both what was in our tank when we got the CELs and two independent draws made by the service center from other local gas stations--tested trace of B5 which passes the fuel test.

Contaminated diesel is not an issue either as the cars have filters to deal with contamination and it would take a LOT of contaminants to cause this issue.

Otis123, I hope that you have a good experience with our GL. We loved ours for the time that we had it. I'm disappointed that we are now in limbo regarding the car.

ericdi, I'm sorry to hear about your issues. I think that this issue is more common than MB wants owners to know. Keep us posted on the reliability.
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Old Apr 2, 2013 | 11:30 PM
  #10  
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From: Winnipeg, MB Canada
'13 MB GL350 BLUETEC, '10 MB E63 AMG, '95 MB S600, '84 MB 380 SEL
Originally Posted by GL_owner
I apologize for not getting back on this thread. For some reason, I wasn't notified of replies.

JimBarnhart, we are in the Pacific NW.

Here's what we know so far as our car has been at the Service Center for a month and a half now. Yes, you read that right.

It's a software issue. However, MB does not know when the fix will be made. It affects diesel engines in both the ML and GL. The problem, from what I'm gathering, is that MB cannot tie the various circumstances that cause CEL/faulty injectors. Our first instance came up after a cold start on a mild day with the car in the garage. The second instance came up 15 minutes after we started down the mountain after a ski vacation.

Biodiesel is not a factor. Most fuel is B5 in our area, and all diesel tested--both what was in our tank when we got the CELs and two independent draws made by the service center from other local gas stations--tested trace of B5 which passes the fuel test.

Contaminated diesel is not an issue either as the cars have filters to deal with contamination and it would take a LOT of contaminants to cause this issue.

Otis123, I hope that you have a good experience with our GL. We loved ours for the time that we had it. I'm disappointed that we are now in limbo regarding the car.

ericdi, I'm sorry to hear about your issues. I think that this issue is more common than MB wants owners to know. Keep us posted on the reliability.
Wow, 1.5 month is a long time. You must be very disappointed. I don't know if I would have the patience to deal with that kind of time frame on a new vehicle. What is your action plan? Will you try to have them buy back the car? Not sure what their regulation is on that, but wouldn't they have to, if the car spent a certain amount of time in the shop?
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Old Apr 2, 2013 | 11:42 PM
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2013 GL 350 BlueTec
Joyride, what has your experience been with your GLs? We are indeed very disappointed, especially when our car payment was autopaid yesterday. :/

We have asked for repurchase, but we'll see how that goes. We have not been impressed with the progress on that front, either. It will be unfortunate if this ends up going to the AG's office.
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Old Apr 3, 2013 | 09:51 AM
  #12  
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Thanks for the update, it's a curious problem for sure.

I'm at 6,000 miles on my GL350 and have yet to have a check engine light. It's had all winterized diesel so far, but I just filled up with no additive #2 diesel for the first time this weekend. I only have perhaps 25 miles on the summer diesel.

In terms of reliability, I put 115,000 miles on my 2007 GL450 and considered it a reliable car. It wasn't problem free, but probably had around 3 repairs over it's lifespan. I think the X164 models were in general pretty good. They have a lot of content so stuff will break.

The X164 CDI diesels had a few issues with bad gas, but seems like they have better filters in the bluetecs.

Keep us posted on the outcome.
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Old Apr 3, 2013 | 10:32 AM
  #13  
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From: Winnipeg, MB Canada
'13 MB GL350 BLUETEC, '10 MB E63 AMG, '95 MB S600, '84 MB 380 SEL
Originally Posted by GL_owner
Joyride, what has your experience been with your GLs? We are indeed very disappointed, especially when our car payment was autopaid yesterday. :/

We have asked for repurchase, but we'll see how that goes. We have not been impressed with the progress on that front, either. It will be unfortunate if this ends up going to the AG's office.
We are on our third GL. The first one was a 2008 GL550, the second a 2011 GL350, and now a 2013 GL350 with currently 56 km on the speedo. The first two both got traded with around 60,000 km, and I never experienced any problems whatsoever. On the new one its obviously too early to speak of any problems, as I just picked it up the other day, but I sure hope it will be as trouble free as the other two. They have been rock solid for me. I sure hope for you that they will do the right thing and resolve the problem in a way that will keep you happy.
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Old Dec 4, 2013 | 12:23 AM
  #14  
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2013 ML350
2013 MB ML 350 injector problem

Just found this site. Bought ML 350 in October and a month later we had the engine light on and running rough. Dealer replaced the #4 injector and said it was a unique problem. We had about 1500 miles on the new car. Same problem occurred last week, engine light on and running rough and loud pinging. Now they are telling us this is a software problem with engine not warming fast enough and messing up fuel delivery. Told us to use cetane additive until software fix which should be available in January 2014. Now on this thread this problem tells me software was promised in April. What is going on. Would like to hear if others are having this problem, and if anyone has had engine damage as a result.
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Old Dec 4, 2013 | 03:09 PM
  #15  
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18,000 miles now and not a single check engine light. Where are you located? Is it possible you are using high biodiesel (e.g. Illinois uses 11%)?
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Old Dec 4, 2013 | 04:53 PM
  #16  
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From: Reno/ Lake Tahoe Nevada
2013 ML350
2013 ML 350 BlueTec

We live between Lake Tahoe and Reno, Nevada. Dealer gave us a case of red Line 85 additive to boost the Cetane. Says problem is software and Germany is working on it. He said if the engine doesn't warm up normally, We usually go down hill for about 7 miles when leaving our home, the fuel management computer can't handle the slow warm up and defaults into a protection mode.

After reading online last night I don't buy it, I think this engine isn't suited for the fuels we have in the USA and the problem is fuel. The first instance was late summer and it was in the 80's, last week it was in the 50's, today our high is under 30 degrees, so I don't know if temperature is a factor.

They said a software upgrade is in the works, but it sounds like some were told that bad in April. We bought the car new in September from our local dealer. We have about 6600 mile on it now.
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Old Dec 4, 2013 | 04:56 PM
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From: Reno/ Lake Tahoe Nevada
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Not sure how much Biofuel is in our diesel fuel in this area, I will start asking. I have bought fuel from various stations and a couple of times in California. Both times we had the engine light on and running rough was on fuel purchased locally. ????
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Old Dec 4, 2013 | 05:18 PM
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It could be a software issue, hope that's the case.

In the interest of being cautious, I think our MB Bluetecs seem to be more sensitive to fuel than most diesels. While I've never had a problem personally, there's been threads in the X164 and diesel forums about issues. The general consensus was to fill up at stations that have significant diesel traffic (avoids fuel in the tanks underground for extended periods of time and getting condensation build up). Also, while the impact of biodiesel isn't clear, some states have higher biodiesel percentages (Illinois is the biggest) than the 5% maximum our warranties require and it's worth investigating.
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Old Dec 4, 2013 | 11:33 PM
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I will speak frankly - I suspect that the dealer(s) in both separately in both cases accidentally did delivery fill up with gas - caught it before delivery - pumped out and tried to remdiate - and that contamination is causing the injector failure at low mileage - tthe delaer will not own up to it with the customer, and will not own up to it with Mercedes Corp.

NO - there is not a 'rare" injector" problem - YES there is a rare-but-does-happen gas contamination problem - since gas pump nozzles now fit into diesel fill necks on vehicles.

Gas contamination my estimate overwhelmingly the cause here - and frankly since the dealer is lying or dealer staff is lying to the dealer - go Lemon Law right away.
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Old Dec 5, 2013 | 02:47 AM
  #20  
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GL63
Do you have Diesel Particulate Filters (DPF) in the US? In Europe these are a nightmare.

The latest generation of Diesel engines are majorly overfuelling when cold to get the engines warm to reduce the emission levels. This makes your economy a joke and very much dependent on your journey type.

If you are doing short journeys where the engine never really gets warm this can lead to lots of problems.

I realise that in the US market Diesels are a relatively new thing so I offer this information so you don't get bitten.

The engine going into limp mode because it's not warm is entirely feasable with modern Diesels.

The DPF works by collecting the soot particles inside then 'burning' them off by getting really hot (over fuelling and over revving). If your car never gets hot enough to do this you can get serious problems - the older generation driving slowly suffered big!

If you do long journeys regularly you'll be fine, but the high mpg offered by these diesels doesn't come for free, so much so that people in Europe are starting to go off them.

If the US cars don't have a DPF then all of the above can be ignored.
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Old Dec 6, 2013 | 08:51 PM
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Gl350 blutech 2013
Originally Posted by GL_owner
Received my 2013 GL 350 BlueTec at the end of December and was THRILLED...until I received a CEL 5 weeks later. Called mbrace and was told that it was related to the fuel system and I was to open the gas cap and let it "air out" for a couple of minutes and that the CEL would remain on for a couple of days. Odd, but I did so. The CEL went off after a couple of days, but I brought the car into the dealership because it was running loud and rough. Diagnostics-->faulty fuel injector. On a new car with <1k miles? They replaced it and was told it was very rare.

Fast forward two weeks and two tank fill-ups, and a different injector needs to be replaced! So, the part is being expedited from Germany. At the first incident I was asked whether I was sure I put diesel and not gasoline. As this is my first diesel, I am overly aware at the pump as to what I am putting into the car. The second incident I was told that maybe I had bad diesel or perhaps the second injector was slightly damaged the first go-around, not caught, and eventually failed. Note that we had to go to a dealership where we were on vacation.

I have since looked online and saw that this has been an issue in 2010. However, I haven't seen anything since. I am now going to keep all of my "gas" receipts and keep a log as I don't want this to become an issue of bad fuel which I have read that damage related to bad fuel is not covered by warranty.

Anyone else having similar issues? Is biodiesel a factor? Thanks!

SAME EXACT THING happened to me. Took the car - which we lease- to MB for service and the same diagnosis but the second time they told us it's a software issue for which no software has been invented to fix the problem, so we are going on 3 weeks that our car has been in shop not counting the first time it went down. Looking to get out if our lease since the car has been inoperable more than operable since we've had it. Disappointing for such an expensive car. Not using biodiesel...and it's a 2014 diesel.
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Old Dec 22, 2013 | 07:05 AM
  #22  
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Gl 350
It may be a bigger problem than you think

I have never posted on a forum before so, who knows how many people have the same problem but there is no shared info. I bought my first Mercedes, a special order GL350 in February 2013. I am now on my third one, this time a 2014 and all have had CEL problems...fuel injectors replaced and then replaced again. Just this week my 2014 replacement with 500 Miles had the CEL come on. It is at the shop. The dealership has been very professional and helpful as much as they can be. I have been driving ML gas loaners far more this year than GL350s. Interesting fact, I live at 8000ft altitude and drive down to 5280ft on a canyon road. The light has always come on first after that drive. The first one I drove on a 4000 mile road-trip right after it was fixed and things were almost fine (CEL and rough ride after a loose cable). When we got back to CO, the CEL started back with fuel injector problems. We need a large diesel SUV with at last 9" ground clearance. I think the only other alternative is the Jeep Grand Cherokee but I love the was the GL handles and all my upgraded features including massage seats for those long road trips. Just don't know if it is in the cards to have one.
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Old Dec 22, 2013 | 08:29 AM
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Am I catching a trend here that everyone having problems has cold, diesel and downhill trips as a common scenario?
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Old Dec 22, 2013 | 10:20 AM
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Gl 350
Software

Also, the concern about my 2014 is they thought mine already had the software update which they used for the last two cars (after I had them). So they are talking with Mercedes USA again. I do think it is a cold engine, downhill thing. I have had three out of three experiences of that being when the light comes on (once on a car that had less then 60 miles, the others at 350 miles and 550 miles).
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Old Feb 1, 2014 | 09:04 AM
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Some problem (in Oregon)

Hi

We have a GL350 too and now for the third time its at the dealer, all with a check engine light. The first one happened few months after we bought it then the last two times have been in the last month. There are about 12 k miles on the car now.

My biggest worry is if this puppy isn't reliable when this new how the heck can i feel good about its likely reliability post-warranty? I can imagine this will cost $500 + each time to fix.

Oregon's lemon law says the dealer gets three shots (or 30 days in the shop) so next time I'm going to have to have a discussion with them about options for resolution.

I hate to end up with a gas one but at a certain point you've got to have a car you believe in long term (I'd like to keep this puppy 10 years +)

Any others have success getting any clarity?

Thanks
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