Production delays/ timeline
Banned
Joined: Apr 2019
Posts: 664
Likes: 141
A
The thing that bugs me is that in today's day and age we still have to ask the SR for the status, where you can only call them so often without irking them or SR only shares a part of the status update verbally while missing something important in the process.
While all the supplier / production issues were going on the thing that was driving customer service to the worst levels is "not knowing or having visibility into status of our orders". Where was MB IT department and CIO office in this whole fiasco?
At the very least they could have worked on opening up limited netstar access to consumers so we the consumers have somewhat of a real time view into the status of our cars. Was that too difficult of a decision for MB Corporate or CIO office when driving consumer experience is one of the core tenets of business today. I am sure that could have been done in few weeks let alone almost the year this problem has been going on.
While all the supplier / production issues were going on the thing that was driving customer service to the worst levels is "not knowing or having visibility into status of our orders". Where was MB IT department and CIO office in this whole fiasco?
At the very least they could have worked on opening up limited netstar access to consumers so we the consumers have somewhat of a real time view into the status of our cars. Was that too difficult of a decision for MB Corporate or CIO office when driving consumer experience is one of the core tenets of business today. I am sure that could have been done in few weeks let alone almost the year this problem has been going on.
Newbie
Joined: Dec 2013
Posts: 10
Likes: 0
From: Texas
2020 GLE 450 & 1 on order
GLE 450
My dealer just received two GLE 450 models with serial numbers 0058xx and 0071xx. May have started production in Dec or January and been sitting around since.
MBWorld Fanatic!
Joined: Mar 2002
Posts: 1,189
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From: Vancouver
CLK320
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Newbie
Joined: Aug 2019
Posts: 10
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2014 ML350
‘Wow, those must be really old builds. I thought someone posted the vehicles sitting out on the lot won’t be reintroduced to the assembly line. Not really sure what will become of these stepchild cars.
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Senior Member
Joined: May 2019
Posts: 444
Likes: 125
From: New England
2020 GLE 450 AMG exterior
I subscribe to Car & Driver magazine, and my father-in-law (who lives next door) subscribes to Motor Trend, so we share each issue every month. It's baffling to me that neither one has even mentioned the issues MB is having delivering these vehicles, much less written a full-fledged story about what's going on. Hell, MB could use it as an opportunity to spin some PR story about how they're making sure they're committed to each vehicle living up to the premium quality demanded by the Star or some bull****. Anything is better than radio silence while making your customers wait months on end for their vehicles.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Media ignoring issues
I subscribe to Car & Driver magazine, and my father-in-law (who lives next door) subscribes to Motor Trend, so we share each issue every month. It's baffling to me that neither one has even mentioned the issues MB is having delivering these vehicles, much less written a full-fledged story about what's going on. Hell, MB could use it as an opportunity to spin some PR story about how they're making sure they're committed to each vehicle living up to the premium quality demanded by the Star or some bull****. Anything is better than radio silence while making your customers wait months on end for their vehicles.
MBWorld Fanatic!
Joined: Mar 2002
Posts: 1,189
Likes: 81
From: Vancouver
CLK320
I was so pissed last Friday my dealer said we might have to re order the car. And you have to wait for it all over again.
I called MB Canada and they finally say they will look into this case. And then....... of course nothing happen. Good luck everyone, it’s like the HK protests going on now. Customer relationships is no longer their priority, they need to get the numbers right for the higher up managers to stay in power.
I called MB Canada and they finally say they will look into this case. And then....... of course nothing happen. Good luck everyone, it’s like the HK protests going on now. Customer relationships is no longer their priority, they need to get the numbers right for the higher up managers to stay in power.
Newbie
Joined: Dec 2013
Posts: 10
Likes: 0
From: Texas
2020 GLE 450 & 1 on order
Bottom line, there seems to be many reasons for production delays. I don’t think any one supplier is holding them up but probably several.
Newbie
Joined: Aug 2019
Posts: 8
Likes: 2
Ford Explorer Sport
The magazines (as you noted) make their $$ from advertising. MB probably spends money with all of them hence no negative comments of the production screw-ups.
MB knows that these delays are costing them money. Any write-up may make us all feel better but accomplishes nothing in my opinion.
MB knows that these delays are costing them money. Any write-up may make us all feel better but accomplishes nothing in my opinion.
MBWorld Fanatic!
Joined: Dec 2016
Posts: 1,333
Likes: 304
From: Dorset, UK
GLC 450
The GLE I have on “order” from another dealer was delayed by a month because of the panorama roof. All I have is a PO number and a potential delivery date of the end of October. That is why I bought the one I have when I found it at another dealer. The one I have on order includes eABC. We will see if it ever is delivered. I have not had an update from dealer since first of July when I initiated contact. Crickets since.
Bottom line, there seems to be many reasons for production delays. I don’t think any one supplier is holding them up but probably several.
Bottom line, there seems to be many reasons for production delays. I don’t think any one supplier is holding them up but probably several.
Junior Member
Joined: Apr 2012
Posts: 29
Likes: 8
From: USA
2012 ML350, 2016 E350
Status Update on March 13, 2019 GLE450 Order
Update on Previous Post;
As of today 8/14/19 Netstar shows B4 with the latest entry of "PFD removed" . There are several orders with the same PFD removed comment. Anyone know what that means? My SA does not know ....
As of today 8/14/19 Netstar shows B4 with the latest entry of "PFD removed" . There are several orders with the same PFD removed comment. Anyone know what that means? My SA does not know ....
Update 7/31/19
Build date start was 6/30/19. As of 7/5, 7/9 and 7/19 status was still in production. Spoke with Sales Agent today 7/31/19 after he spoke with Distribution. Status is now B4 meaning on hold for a part. MB will not tell Distribution any more ...no clue as to what part, how long on hold, no expected ETA to dealer. Vehicle has a VIN but that was known on 7/5. Sales Agent (and Distribution) is not able to obtain any additional info and is frustrated with the lack of clarity on the status. The dealership has received a number of GLE350's but very few GLE450's. Obviously this is not the way to keep customers informed and happy. I have been a customer of this dealership and sales agent for over 35 years and they are and always have been great to work with....MB has left everyone down and in the dark..
PREVIOUS POSTS:
"Replies: 3,553
2020 V167 GLE
Views: 626,737
Posted By RWR
UPDATE....as of as 6/17/19 told new build date is...
UPDATE....as of as 6/17/19 told new build date is now 6/30/19 ...another Sunday
previous Update:
Ordered 3/13/19...initial build date 6/10/19...then 6/14/19 ...today (6/3/19) it is now..."
No E-ABC or Air Suspension .....2020 GLE 450 (on order), Iridium Silver w/ Black MB-Tex w/ Dark Grey Linden Wood Trim, Black Headliner, 20" 10-Spokes, Prem 1 Pkg, Burmester Surround Sound System, Heated Steering Wheel, Illuminated Running Boards, MBUX Tech Pkg, Parking Assist Pkg, Lighting Pkg, Wheel Locks, Heated and Ventilated seats, Heated and Cooled Cupholders, MB Tex Dash, Power Pass Seat,
Build date start was 6/30/19. As of 7/5, 7/9 and 7/19 status was still in production. Spoke with Sales Agent today 7/31/19 after he spoke with Distribution. Status is now B4 meaning on hold for a part. MB will not tell Distribution any more ...no clue as to what part, how long on hold, no expected ETA to dealer. Vehicle has a VIN but that was known on 7/5. Sales Agent (and Distribution) is not able to obtain any additional info and is frustrated with the lack of clarity on the status. The dealership has received a number of GLE350's but very few GLE450's. Obviously this is not the way to keep customers informed and happy. I have been a customer of this dealership and sales agent for over 35 years and they are and always have been great to work with....MB has left everyone down and in the dark..
PREVIOUS POSTS:
"Replies: 3,553
2020 V167 GLE
Views: 626,737
Posted By RWR
UPDATE....as of as 6/17/19 told new build date is...
UPDATE....as of as 6/17/19 told new build date is now 6/30/19 ...another Sunday
previous Update:
Ordered 3/13/19...initial build date 6/10/19...then 6/14/19 ...today (6/3/19) it is now..."
No E-ABC or Air Suspension .....2020 GLE 450 (on order), Iridium Silver w/ Black MB-Tex w/ Dark Grey Linden Wood Trim, Black Headliner, 20" 10-Spokes, Prem 1 Pkg, Burmester Surround Sound System, Heated Steering Wheel, Illuminated Running Boards, MBUX Tech Pkg, Parking Assist Pkg, Lighting Pkg, Wheel Locks, Heated and Ventilated seats, Heated and Cooled Cupholders, MB Tex Dash, Power Pass Seat,
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
PFD removed status
I'm not sure what it stands for, but it seem to coincide with production starting.
Senior Member
Joined: May 2019
Posts: 444
Likes: 125
From: New England
2020 GLE 450 AMG exterior
The magazines (as you noted) make their $$ from advertising. MB probably spends money with all of them hence no negative comments of the production screw-ups.
MB knows that these delays are costing them money. Any write-up may make us all feel better but accomplishes nothing in my opinion.
MB knows that these delays are costing them money. Any write-up may make us all feel better but accomplishes nothing in my opinion.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Media crickets
If a decent reporter (at the magazines or another industry media outlet, even the Tuscaloosa News) actually did some reporting and found out what was causing the delays, it would at least give us customers more information, particularly as it relates to whether we want to continue waiting for a car that may be of substandard quality. That certainly accomplishes something, IMO.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
If a decent reporter (at the magazines or another industry media outlet, even the Tuscaloosa News) actually did some reporting and found out what was causing the delays, it would at least give us customers more information, particularly as it relates to whether we want to continue waiting for a car that may be of substandard quality. That certainly accomplishes something, IMO.
Junior Member
Joined: Dec 2002
Posts: 57
Likes: 3
From: Ocean Isle Beach, NC
2017 Mercedes S550 4Matic, 2020 Mercedes GLE 450 4Matic
I have been told by an insider that there was a software issue with ALL early production 2020 GLEs and that a software fix has been completed. Therefore according to him, all newly produced GLEs are okay, but all early production GLEs need a software fix before they can be delivered. This would explain why there are so many GLEs just sitting around.
My GLE 450 4Matic delivered in May, is back in the shop after the dreaded Check Engine Light came back on! Service advisor reports that it has a faulty coolant valve which allows too much coolant to flow. He says it is a known growing problem with this particular GLE part. It will be 7 to 10 days to get a new part sent from Germany. Will all GLEs eventually need this new part to replace a faulty part? Service advisor was not sure but said possibly so!
My GLE 450 4Matic delivered in May, is back in the shop after the dreaded Check Engine Light came back on! Service advisor reports that it has a faulty coolant valve which allows too much coolant to flow. He says it is a known growing problem with this particular GLE part. It will be 7 to 10 days to get a new part sent from Germany. Will all GLEs eventually need this new part to replace a faulty part? Service advisor was not sure but said possibly so!
Senior Member
Joined: Mar 2007
Posts: 293
Likes: 48
From: Boston, MA
25 GLE53, 24 Macan, 15 GLK350
I ordered my GLE 450 in May and it entered production this week with an end of August production date. Its pretty loaded, except no abc. Fingers crossed that I like it as much as when I test drove one back in April.
Senior Member
Joined: May 2019
Posts: 444
Likes: 125
From: New England
2020 GLE 450 AMG exterior
I have wrapped my head around just waiting for my second order even if the first one is completed earlier because I no longer trust that the first order will up to MB standards.
Senior Member
Joined: Mar 2007
Posts: 293
Likes: 48
From: Boston, MA
25 GLE53, 24 Macan, 15 GLK350
I feel for you, but I won't receive my order until mid-September at best. Its all about parts availability.
Very happy for you. Selfishly, it's super frustrating to see a May order delivered in August, while my March order sits in a lot somewhere with no known timetable for completion. And, sadly, mine wait isn't even the worst on this board, never mind nation- or worldwide.
I have wrapped my head around just waiting for my second order even if the first one is completed earlier because I no longer trust that the first order will up to MB standards.
I have wrapped my head around just waiting for my second order even if the first one is completed earlier because I no longer trust that the first order will up to MB standards.
Junior Member
Joined: Jun 2019
Posts: 35
Likes: 2
2019 A Class Mercedes Benz
I also wrote to C&D and MT with no response. I ordered an A Class on 1/23/19 which still hasn't been delivered. I has a great SA who procured another vehicle from another dealer. I agree that MB has dropped the ball on cusgomer communication. Joe
Senior Member
Joined: Mar 2007
Posts: 293
Likes: 48
From: Boston, MA
25 GLE53, 24 Macan, 15 GLK350
