M-Class (W166) Produced 2012-2015

Mercedes-Benz BlueTEC II Settlement in Canada

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Old Apr 20, 2022 | 12:16 PM
  #51  
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Originally Posted by TODLowe
It's leaking from two spots about 18 inches apart around mid engine area. I'm taking it to my shop to assess before dealership...but I really do suspect it was the installation of the field measure unit by the dealership.
I don't know what year your ML is, but if they had to do work on the top of the engine, why would you even bother taking it to another shop? The field measure work is warrantied - if they didn't properly reassemble something, it's on them.
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Old Apr 21, 2022 | 08:08 AM
  #52  
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ML 350 Bluetec
Mine is on it's second day at the dealer. They said that it would take at least all day but then yesterday when I got there they said they had a bunch of people out with COVID.
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Old Apr 22, 2022 | 08:36 AM
  #53  
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ML 350 Bluetec
How long after you took it in until it showed as completed on https://bluetecupdate.mercedes-benz.ca/en/home ?
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Old Apr 22, 2022 | 07:05 PM
  #54  
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2013 Mercedes GL350 Bluetec (X166) & 2019 Mercedes A220 (W177) & Retired 2008 Mercedes C300 (W204)
Had my vehicle in on April 11 for a 10:00am appointment. Got it back by 5:00pm the same day. (Helps that I requested that they assign to my relative who is a tech at MB).

Service rep said they would need it until the next day but I know the tech that was assigned to my vehicle. My relative messaged me that it would be done the same day.

Not sure how long it takes to reflect on the link above but I checked mine today and submitted my claim and it did show that the field measure was installed.
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Old Apr 25, 2022 | 09:38 AM
  #55  
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ML 350 Bluetec
Mine is showing now:


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Old Apr 27, 2022 | 12:52 PM
  #56  
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Anyone know if the extended warranty will cover a part that is already failed prior to going in for the field measure work? I have a CEL indicating a failed AdBlue tank heater and it sounds like the part is covered but wasn't sure if it needed to be operational prior to the work being done.
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Old Apr 27, 2022 | 02:47 PM
  #57  
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ML 350 Bluetec
I had a sensor that was bad when I took mine in, it was replaced and says it is covered. It is the PM Sensor mentioned above.
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Old Apr 27, 2022 | 04:59 PM
  #58  
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86 190E 2.3, 2014 ML350 Bluetec
My Nox sensors were bad when I took mine in, they were replaced.
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Old Apr 27, 2022 | 05:46 PM
  #59  
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If the failed part is being replaced as part of the field measure installation (e.g. NOx sensor or catalyst), then you get a new one and it doesn't matter whether the old ones work or not. If the failed part is NOT being replaced as part of the field measure installation (e.g. AdBlue tank heater or a warped cylinder head) but there's warranty on it afterwards, then you need to pay out of pocket to have it replaced.
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Old May 19, 2022 | 05:43 PM
  #60  
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Yup, warranty is nice.
I had a P0299 code and poor shifting, probably limp home mode. Low pressure after turbo. Took it in to local MB, got a call 3 hours later, fixed, no charge. 800$ cdn job.
After fiels measure installed, drivability is fine, uses a little more diesel in city but less on hwy.
Still no cheque though...lol

Last edited by user 76290824; May 19, 2022 at 05:47 PM.
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Old May 22, 2022 | 11:56 AM
  #61  
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Originally Posted by owevers
I think this might help you. I did go ahead with the field measure work and there was a fair bit done. Now I see this info on the MB website when I enter my VIN. Look at the "greater of"

"Extended Modification Warranty period shall be the greater of: (i) 10 years from the date of initial sale or 193,000 kilometers on the odometer, whichever occurs first; or (ii) 4 years or 77,250 kilometers from the date of installation of the Field Measure, whichever occurs first."

It looks like for you it would be" ii. 4 years/77,500km. On top of that they replaced a cracked hose they wanted to make me pay 600 or so for because it could throw a code. I declined as I have a local shop who employs a friend, who does great work on MBs, and figured I'd give them the work for a whole lot less for me and work for them.
Here's a screen grab of the info from MB.
Thanks for the info owevers.
Question; do you experiencing any difference after the Field Measure install, fuel consumption go up, power loss... ? (I tow a 6000 # trailer with my 2014 ML 350 BluTec)
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Old May 24, 2022 | 04:45 PM
  #62  
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2013 Mercedes GL350 Bluetec (X166) & 2019 Mercedes A220 (W177) & Retired 2008 Mercedes C300 (W204)
I have noticed 2 differences which others have mentioned above:
- Longer cranks for the vehicle to start (Mostly on 1st start of the day). Sometimes cranks for like 3-5 seconds before starting.
- Lack of power. Not huge loss of power but noticeable. Seems as though there is less pull and takes some adjusting to driving habits.

On point 2, in the early days after the field measure and getting use to the lack of power, I tried to pull out of a lane that stopped and floored the gas pedal as there was an approaching car, the vehicle did redline for about 2 seconds at which time I let off the gas. Never had that issue previously, been more caution on those moves now.

A 3rd and welcoming difference I've felt is at slower acceleration, I use to have some hesitation at slow acceleration (think cautious parking lot driving) before the field measure but now have consistent smooth slow acceleration.

Cannot really speak to fuel consumption much as I drive minimal during the week (work from home) so fill 1 time per/month and that seems to remain the same still.

Last edited by Mikey178; May 24, 2022 at 04:47 PM.
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Old May 24, 2022 | 05:07 PM
  #63  
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Originally Posted by Mikey178
I have noticed 2 differences which others have mentioned above:
- Longer cranks for the vehicle to start (Mostly on 1st start of the day). Sometimes cranks for like 3-5 seconds before starting.
- Lack of power. Not huge loss of power but noticeable. Seems as though there is less pull and takes some adjusting to driving habits.

On point 2, in the early days after the field measure and getting use to the lack of power, I tried to pull out of a lane that stopped and floored the gas pedal as there was an approaching car, the vehicle did redline for about 2 seconds at which time I let off the gas. Never had that issue previously, been more caution on those moves now.

A 3rd and welcoming difference I've felt is at slower acceleration, I use to have some hesitation at slow acceleration (think cautious parking lot driving) before the field measure but now have consistent smooth slow acceleration.

Cannot really speak to fuel consumption much as I drive minimal during the week (work from home) so fill 1 time per/month and that seems to remain the same still.
Something doesn't sound right. The engine takes a LITTLE - like half a second - longer to build up the fuel pressure for a cold start before it fires up, but not 3-5 seconds, and there definitely isn't any lack of power. Something else is wrong.

P.S. Before you do the first (cold) start, you can do a little test... press the button twice but without pressing on the brake pedal, or if you don't have keyless go put the key in position II (run) but don't crank it yet. Wait for ~1 second and then fire it up. It should start up immediately.

Last edited by Diabolis; May 24, 2022 at 05:10 PM.
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Old Jun 10, 2022 | 04:42 PM
  #64  
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I've had the field measure installed on my MY 2013 ML350 and can confirm the longer crank time on cold start and what appears to be "smoother" acceleration from stop. This could also be interpreted as a slight decrease in power off the line but I prefer to tell myself it's smoother acceleration lol. I suspect however that there is a decrease in overall power across the band not enough to say for sure, but enough to be perceptible. I'm hoping it's just the ECU relearning and that the responsiveness I remember from before the work was done will return.

A question, anyone else had remanufactured parts used in their install?




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Old Jun 13, 2022 | 09:18 PM
  #65  
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Check engine light

I got field measure installed. Now how long until I see the money? Also I now have a check Engine light along with glow plug symbol. I asked the service rep he said they didn’t touch any thing to do with glow plugs. I find it weird that light came up right after the service.
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Old Jun 17, 2022 | 12:45 PM
  #66  
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I submitted my claim on June 10 but didn't hear anything from them yet.
On my 2014 ML 350 they replaced the NOX sensor and catalytic converter with new parts - not reman. Can confirm the longer crank time on cold start.
...they didn’t touch any thing to do with glow plugs but they worked on the computer system (update) and
​​​​​​​i
f warning lights came up right after the service they should fix it.

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Old Jul 5, 2022 | 06:49 AM
  #67  
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Originally Posted by owevers
Yup, warranty is nice.
I had a P0299 code and poor shifting, probably limp home mode. Low pressure after turbo. Took it in to local MB, got a call 3 hours later, fixed, no charge. 800$ cdn job.
After fiels measure installed, drivability is fine, uses a little more diesel in city but less on hwy.
Still no cheque though...lol
which dealer location if you don't mind sharing? Did you have other codes like P0171 or P056E? Did they say what the issue was? I have a similar issue and noticed a tear in my intercooler hose. Wondering if you had the same and was covered under the Field Measure warranty.
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Old Jul 12, 2022 | 09:19 PM
  #68  
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Can anyone confirm whether they flushed and refilled the coolant as part of the fix? Does that mean the coolant change interval is now reset?
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Old Jul 14, 2022 | 01:37 PM
  #69  
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Anyone with a 2013 ML350 BT (W166) that has received his letter yet? I still haven't received anything to schedule an appointment. Mine is now sitting at 255 000 km and runs like a dream, but I would like to get the field measure installed during the summer if possible (I'm a school teacher).
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Old Jul 14, 2022 | 02:49 PM
  #70  
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Originally Posted by Potrice
Anyone with a 2013 ML350 BT (W166) that has received his letter yet? I still haven't received anything to schedule an appointment. Mine is now sitting at 255 000 km and runs like a dream, but I would like to get the field measure installed during the summer if possible (I'm a school teacher).
I don't think you need to wait for the letter. For my 2013 GL 350 BT, I just booked an appointment online with the MB dealer (Autohaus Oakville MB) and got an appointment about a week later (this was back in April). They told me there were delays starting so it may take you 2-3 weeks to get an appointment. At the time they were running short on parts for the field measure so were delaying appointments.

I'm the 2nd owner of the GL and never received a letter (and never have since). It probably went to the original owners house. They had no problem with me booking, as my VIN showed up as needing the recall.

I'd just book with the local MB dealer and take it in. They had it done by 2pm by the way (dropped it first thing when they opened). So if you want it done before fall, just book now!
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Old Jul 14, 2022 | 03:28 PM
  #71  
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Originally Posted by bha
I don't think you need to wait for the letter. For my 2013 GL 350 BT, I just booked an appointment online with the MB dealer (Autohaus Oakville MB) and got an appointment about a week later (this was back in April). They told me there were delays starting so it may take you 2-3 weeks to get an appointment. At the time they were running short on parts for the field measure so were delaying appointments.

I'm the 2nd owner of the GL and never received a letter (and never have since). It probably went to the original owners house. They had no problem with me booking, as my VIN showed up as needing the recall.

I'd just book with the local MB dealer and take it in. They had it done by 2pm by the way (dropped it first thing when they opened). So if you want it done before fall, just book now!
Thanks for the info! I'll call my local dealership next week. Do you happen to know if they changed the EGR valve on your 2013 GL BT?
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Old Jul 14, 2022 | 03:42 PM
  #72  
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Originally Posted by Potrice
Thanks for the info! I'll call my local dealership next week. Do you happen to know if they changed the EGR valve on your 2013 GL BT?
don’t believe they replaced EGR but every car is different

they said they cut off most of the exhaust (DPF, sensors etc) and installed new. They basically cut it after rhe engine and replaced most or all stuff from there to the back of the car.

but now I have warranty on stuff they didn’t even replace (ie. Timing chain)
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Old Jul 14, 2022 | 04:09 PM
  #73  
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Hi everyone, I had the AFM installed on my 2012 ML350 on June 6th. Last week while cruising on the highway at around 110 KM/H the check engine light came on, pulled over and scanned it with my ICarsoft MB 3.0, it showed a U0106 code "lost communication with glow plug control module 1" the car drives fine, turned off the ignition, cleared the code, no issues at all. Today the same code popped up. Since the module is not listed under the extended warranty, should I just order a new module or should I take it back to Mercedes?
thanks for the help.

BTW, someone posted earlier that they installed reman parta on his car, same here, all the parts replaced were reman.
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Old Jul 21, 2022 | 04:33 PM
  #74  
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2013 ML350 BT
I received my letter in March, but when I tried to book the appointment (Star Motors, Ottawa West), I was told they are waiting for parts for my upgrade (if I had a nickel for every time I've waited for MB parts...). I recently contacted MB Canada customer support, and I was told I'm in the queue.... here is their reply:
Thank you for contacting the Mercedes-Benz Canada (MBC) Customer Assistance Centre.

I apologize for the wait time you have experienced but as of right now we do not have an eta for any incoming parts associated with the recall. I do however know that your vehicle is pending for the BlueTec recall starting in August. So come August you should receive a second letter letting you know the parts are availble. I understand your frustration that this has been a long wait but we appreciate your patience.

Should you have any further questions or concerns, please do not hesitate to contact us.
I read elsewhere in this thread somewhere that the 12-13's have a lot more parts to be changed out, hence the delay.

Does anyone have a list of the parts that are replaced on a '13 ML350 BT?


Last edited by AlunF; Jul 21, 2022 at 04:34 PM. Reason: Formatting
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Old Aug 2, 2022 | 02:32 PM
  #75  
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Originally Posted by AlunF
I received my letter in March, but when I tried to book the appointment (Star Motors, Ottawa West), I was told they are waiting for parts for my upgrade (if I had a nickel for every time I've waited for MB parts...). I recently contacted MB Canada customer support, and I was told I'm in the queue.... here is their reply:
Thank you for contacting the Mercedes-Benz Canada (MBC) Customer Assistance Centre.

I apologize for the wait time you have experienced but as of right now we do not have an eta for any incoming parts associated with the recall. I do however know that your vehicle is pending for the BlueTec recall starting in August. So come August you should receive a second letter letting you know the parts are availble. I understand your frustration that this has been a long wait but we appreciate your patience.

Should you have any further questions or concerns, please do not hesitate to contact us.
I read elsewhere in this thread somewhere that the 12-13's have a lot more parts to be changed out, hence the delay.

Does anyone have a list of the parts that are replaced on a '13 ML350 BT?
Did you get your appointment? I just called in and my appointment is scheduled for August 22 at 7h30. I asked them how long they'll keep my suv and they said it would take all day. Same dealership as you. Mercedes on Hunt Club (Ottawa West).
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