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I'm getting this message every time I start my car. It's been happening for several weeks. My service manager tells me it's an issue with mbrace, not my car. I do not subscribe to mbrace.
I'm getting this message every time I start my car. It's been happening for several weeks. My service manager tells me it's an issue with mbrace, not my car. I do not subscribe to mbrace.
Does anyone else have this problem?
Do you park in a garage or very close to a building? or outdoors? If the GPS signal is blocked to the hermes module it will show an error code for this. Your dealer should have ran a short test for you.. there should be stored faults for this.
Do you park in a garage or very close to a building? or outdoors? If the GPS signal is blocked to the hermes module it will show an error code for this. Your dealer should have ran a short test for you.. there should be stored faults for this.
I get this message everywhere, whenever I start the car. I brought it the dealer yesterday, he looked at it and just told me it was not my car, but an issue they are apparently having with mbrace. But this has been happening for weeks...
Mercedes Me Connect is not mbrace. It is a completely different service. Yes, it was down for a short time on 11/25 and 11/26. If you are still having problems outside of this date window then the services were not properly activated. In your purchase paperwork there is a web site to go to to check that your service is properly initialized. Or press the Me button in you car and ask for help.
Mercedes Me Connect is not mbrace. It is a completely different service. Yes, it was down for a short time on 11/25 and 11/26. If you are still having problems outside of this date window then the services were not properly activated. In your purchase paperwork there is a web site to go to to check that your service is properly initialized. Or press the Me button in you car and ask for help.
ahh, much appreciated Steve, I will do that, my service manager was clueless
An additional thought. Did you go to https://myvehicle.att.com/#/login to create an account with AT&T to access your car? This step is not often mentioned during the initialization process.
An additional thought. Did you go to https://myvehicle.att.com/#/login to create an account with AT&T to access your car? This step is not often mentioned during the initialization process.
My 2018 S class used Verizon for in-car services. My 2020 S class uses AT&T for in-car services. Your personal phone is not used for web browsing, weather, GPS, etc.
2019 and newer uses Merceded "me" and no problem with the system and other than concierge is no cost for 3 yrs
Older than 2019 uses MBRACE (different provider to MB than the newer "me" and presently has issues), also is and always was a cost to subscribe after 6 mo free trial
I have a 2018 SL550 that uses MBRACE and has a different application icon than the application for my new 2020 E350 that uses "me" (so 2 apps one for MBRACE the other for "me"
Your personal phone does not connect to the on-board Mercedes system, they are entirely separate. You may be getting poor service on your personal phone because of the sun-block coating on the windows. However, some personal phones can utilize the built-in external antenna (located above the rear window on the roof, looks like a shark fin). It can be used by plugging the phone into the right-side USB port in the center arm rest; this is the same port for Apple Carplay. Not all phones can access the external antenna though; if your phone can access the NFC system (see the stylized N inside the front center armrest) then it likely can access the external antenna.
Your personal phone does not connect to the on-board Mercedes system, they are entirely separate. You may be getting poor service on your personal phone because of the sun-block coating on the windows. However, some personal phones can utilize the built-in external antenna (located above the rear window on the roof, looks like a shark fin). It can be used by plugging the phone into the right-side USB port in the center arm rest; this is the same port for Apple Carplay. Not all phones can access the external antenna though; if your phone can access the NFC system (see the stylized N inside the front center armrest) then it likely can access the external antenna.
2019 and newer uses Merceded "me" and no problem with the system and other than concierge is no cost for 3 yrs
Older than 2019 uses MBRACE (different provider to MB than the newer "me" and presently has issues), also is and always was a cost to subscribe after 6 mo free trial
I have a 2018 SL550 that uses MBRACE and has a different application icon than the application for my new 2020 E350 that uses "me" (so 2 apps one for MBRACE the other for "me"
Your personal phone does not connect to the on-board Mercedes system, they are entirely separate. You may be getting poor service on your personal phone because of the sun-block coating on the windows. However, some personal phones can utilize the built-in external antenna (located above the rear window on the roof, looks like a shark fin). It can be used by plugging the phone into the right-side USB port in the center arm rest; this is the same port for Apple Carplay. Not all phones can access the external antenna though; if your phone can access the NFC system (see the stylized N inside the front center armrest) then it likely can access the external antenna.
This is true in the US but in Europe a person’s personal phone is used for data connections. When I rented a 2017 S63 AMG in the summer of 2017 I used my US cell phone as a data connection.
My 2018 S class used Verizon for in-car services. My 2020 S class uses AT&T for in-car services. Your personal phone is not used for web browsing, weather, GPS, etc.
11-02-2019, 04:50 PM
Mercedes Me Application is Down
