New MB Recall for Blank Center Screen
Thread Starter
Junior Member
Joined: Aug 2024
Posts: 63
Likes: 35
From: Georgia, USA
2025 GLC 350e
New MB Recall for Blank Center Screen
The center screen on my 25 GLC 350e went dark again (third time it’s happened) a couple weeks ago. The dealer reloaded the software, but it went dark again before they could return it to me. They said they were ordering a new computer for it and sent me home with the car. Then a week later it started working again all on its own. The next day I received an OTA update for the center display to improve ‘robustness’. It installed OK.
I read today of a new recall for the GLC as well as many other MB models due to software issues with MBUX.
The article is here: https://www.autoblog.com/news/recall...uster-blackout
You can see if your VIN is included at nhtsa.gov. My VIN is a part of the recall. The fix is to install new software. I’m hoping this will end this problem.
I read today of a new recall for the GLC as well as many other MB models due to software issues with MBUX.
The article is here: https://www.autoblog.com/news/recall...uster-blackout
You can see if your VIN is included at nhtsa.gov. My VIN is a part of the recall. The fix is to install new software. I’m hoping this will end this problem.
Thread Starter
Junior Member
Joined: Aug 2024
Posts: 63
Likes: 35
From: Georgia, USA
2025 GLC 350e
Member
Joined: Dec 2024
Posts: 141
Likes: 23
The center screen on my 25 GLC 350e went dark again (third time it’s happened) a couple weeks ago. The dealer reloaded the software, but it went dark again before they could return it to me. They said they were ordering a new computer for it and sent me home with the car. Then a week later it started working again all on its own. The next day I received an OTA update for the center display to improve ‘robustness’. It installed OK.
I read today of a new recall for the GLC as well as many other MB models due to software issues with MBUX.
The article is here: https://www.autoblog.com/news/recall...uster-blackout
You can see if your VIN is included at nhtsa.gov. My VIN is a part of the recall. The fix is to install new software. I’m hoping this will end this problem.
I read today of a new recall for the GLC as well as many other MB models due to software issues with MBUX.
The article is here: https://www.autoblog.com/news/recall...uster-blackout
You can see if your VIN is included at nhtsa.gov. My VIN is a part of the recall. The fix is to install new software. I’m hoping this will end this problem.
Junior Member
Joined: Jan 2010
Posts: 41
Likes: 5
From: Calgary, Canada
2025 GLC300 4Matic
all screen off
I had all screen going blank in my 2025. I was stranded in the parking lot decided to drive as I was in a rush. Luckily, drove low speed and low traffic. After 6 min of driving blind, it all came back. Dealer updated software.
Member
Joined: Apr 2023
Posts: 197
Likes: 50
From: Vermont
2023 GLC 300, 2021 VW ID4
Looks like this correlates with MBUX 3.0. Luckily my 2023 with MBUX 2.0 is not affected. A rare case where MY 2023 does not have something that needs to be updated/corrected/fixed.
Newbie
Joined: Oct 2025
Posts: 2
Likes: 0
2024 X254 GLC300 center screen update
I've already updated the central control screen software on may , but some problems have arisen. Now, my car's person and object detection function is malfunctioning when reversing; only the reversing alarm function works. The Mercedes dealer says they removed this feature due to numerous customer complaints. I don’t know ? Anyone have same problems ?
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Junior Member
Joined: Jan 2026
Posts: 21
Likes: 2
2026 Mercedes Benz GLC 350e, 2026 AMG E53 Wagon
This happened to us yesterday as detailed here:
https://mbworld.org/forums/glc-class...l-screens.html
https://mbworld.org/forums/glc-class...l-screens.html
Junior Member
Joined: Mar 2018
Posts: 22
Likes: 1
From: Bucks County, PA
2024 E350 4MATIC SEDAN. 2021 AMG GLA35
Just hit my e350 4matic
Yesterday I was about 10 miles from home and 25 miles from my Dealer when it happened. Parked at DMV license photoshop and then had a coffee. When I stated car everything was blank. Just had a digital speed display and external temperature reading. Called Mercedes Customer Service and Dealership. No help from either. Radio was working and AC was on - freezing. Couldn't adjust either because MBUX Assistant was not working. Had to drive about 45 min to Dealership to get software update which they knew about! The car sat in Dealership for 26 hours before they looked at it. Now they've discovered that they need to do three or four updates to fix the instrument panel, the MBUX, the MBUX assistant and god knows what else. I may have the car tomorrow after 48 hours plus, but I will not trust it!
I have called NHTSA and launched a formal complaint with Mercedes USA. Their service sucks. They didn't even know there was a recall. My Dealership knew about it but their policy is to apply the updates only when a customer encounters the issue!!! This is beyond insane.
By the way, for all the models involved, the owners are going to encounter the problem 100%. The only sensible solution would be to call in the vehicles for the fix. That is, if the fix works. I don’t know how to put this in the W214 forum as well, but all my fellow E Class owners need to know about this as well. Woe betide any who encounter this hundreds of miles from home base.
I have called NHTSA and launched a formal complaint with Mercedes USA. Their service sucks. They didn't even know there was a recall. My Dealership knew about it but their policy is to apply the updates only when a customer encounters the issue!!! This is beyond insane.
By the way, for all the models involved, the owners are going to encounter the problem 100%. The only sensible solution would be to call in the vehicles for the fix. That is, if the fix works. I don’t know how to put this in the W214 forum as well, but all my fellow E Class owners need to know about this as well. Woe betide any who encounter this hundreds of miles from home base.
Thread Starter
Junior Member
Joined: Aug 2024
Posts: 63
Likes: 35
From: Georgia, USA
2025 GLC 350e
According to the news release, MB chose to do a recall instead of just pushing an OTA update to ensure all affected cars are fixed. What is interesting is my VIN showed the recall on the NHTSA site when I first looked. Now it shows no recalls apply to my car. I think the update the dealer did when it was in the shop (mentioned in my original post) was the same software being used for the recall. The Hey Mercedes voice has completely changed, another indicator the software is new, not just a re-install.
MBWorld God!
Joined: Dec 2019
Posts: 32,758
Likes: 6,439
According to the news release, MB chose to do a recall instead of just pushing an OTA update to ensure all affected cars are fixed. What is interesting is my VIN showed the recall on the NHTSA site when I first looked. Now it shows no recalls apply to my car. I think the update the dealer did when it was in the shop (mentioned in my original post) was the same software being used for the recall. The Hey Mercedes voice has completely changed, another indicator the software is new, not just a re-install.
MBWorld God!
Joined: Dec 2019
Posts: 32,758
Likes: 6,439
Same as the W214 E-Class forum members that noticed the sound changed: https://mbworld.org/forums/e-class-w...ml#post9287568
Thread Starter
Junior Member
Joined: Aug 2024
Posts: 63
Likes: 35
From: Georgia, USA
2025 GLC 350e
I just read the other post. Thanks. I don’t think the new voice is monotone like the other user said. In fact, she has some personality. Today, with no input from me, she asked me how I was doing. When I replied, she said to have a good day.
MBWorld God!
Joined: Dec 2019
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Newbie
Joined: May 2026
Posts: 4
Likes: 2
From: Park City, UT
2026 GLC300-4matic
Greetings,
Slightly off topic, but I'm in my first Mercedes after years in Jaguar, Alfa Romeo and most recently Maserati. I think the voice activated response with personality is great and makes me smile every time I interact with it. Kudos to whoever at Mercedes R&D came up with the idea and how to implement it. Also, the functionality of the MBUX system is far beyond what I was used to in Italian cars. The Mercedes system isn't perfect, but it actually works and does what it says it will do.
Ymmv,
Bob
Slightly off topic, but I'm in my first Mercedes after years in Jaguar, Alfa Romeo and most recently Maserati. I think the voice activated response with personality is great and makes me smile every time I interact with it. Kudos to whoever at Mercedes R&D came up with the idea and how to implement it. Also, the functionality of the MBUX system is far beyond what I was used to in Italian cars. The Mercedes system isn't perfect, but it actually works and does what it says it will do.
Ymmv,
Bob
Last edited by Bob4southern; Yesterday at 10:26 AM.
