problems
Last edited by Shark; Sep 27, 2007 at 01:29 PM.
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If the car is stalling and Comand shuts off, there's a problem with the car.
This is an INACCEPTABLE reply from your dealer. This kind of a reply is INACCEPTABLE in ANY situation.
Write to MB and tell them your local dealer cannot fix the problem and also tell them about the reply you received from them.
I would be fired from my job if someone had a computer that had faults, and I was unable to fix it and then resorted to saying that "There's no problem because I can't find a way to fix it" (I work in IT). That's just outright stupid and taking you (the client) for an idiot. Don't let them do this to you. You're the client, you paid a lot of money for this car, the dealer is bound by contract to provide a product which works to your satisfaction. Lemon law or not, this is universal customer service we're talking about here.

If the car is stalling and Comand shuts off, there's a problem with the car.
This is an INACCEPTABLE reply from your dealer. This kind of a reply is INACCEPTABLE in ANY situation.
Write to MB and tell them your local dealer cannot fix the problem and also tell them about the reply you received from them.
I would be fired from my job if someone had a computer that had faults, and I was unable to fix it and then resorted to saying that "There's no problem because I can't find a way to fix it" (I work in IT). That's just outright stupid and taking you (the client) for an idiot. Don't let them do this to you. You're the client, you paid a lot of money for this car, the dealer is bound by contract to provide a product which works to your satisfaction. Lemon law or not, this is universal customer service we're talking about here.
Andy


