Outstanding customer service from Jerry "The Tuning Master" @ Eurocharged!
#1
Outstanding customer service from Jerry "The Tuning Master" @ Eurocharged!
Okay people. I just had to post this message on the forums so everyone can see it. To start off, my experience with Jerry @ Eurocharged has been WORLD CLASS to say the least. This guy bends over backwards for things that most people won't even do. I mean, I have been communicating with this guy over text and phone only, and he treats me like family. Okay enough with the B.S. and let me give you the details.
I have a "bone-stock" E55 AMG (2003). After reading the forums, I seen such positive comments and decided to reach out to Jerry for getting more ***** out of my AMG. Well crap, it's like Chrismas all over again. He initially did the famous "Jerry Tune" on my car. I live out in Hawaii so he told me instead of sending in the ECU he could do it remotely. Well, he walked me through the process on how he would connect to my vehicle via my PC. This sounded incredible. I didn't have to wait to mail my ECU in, and wait again for it to be mailed back (even though what from what I read, these guys are fast with the turnaround). So I told him that I work until the afternoon, which means that I won't be able to call him until the later part of the evening (his time). He told me no problem, call me and I'll get you taken care of. I thought, hmm... most people are sleeping during this time. I said what the heck, let me try this. So I get home, and call him, he answer the phone within 2 rings, sounds good so far, got the laptop going so he could connect to my car remotely, and we were off. The "Jerry Tune" took about 15 minutes or so. After it was complete, he disconnected and told me to go and drive the car and let him know what I think. Well, I pull the car out of the parking lot, and the frickin tires just smoked viciously. I said wholly crap. This thing is ridiculous. So long story short, loved the tune... Incredibly fast... or faster I should say...
A few months later, Jerry contacts me and says that he remapped the ECU tune (I have the stock "Jerry Tune"). So same process, he patiently waits up for me, connects to my car remotely, and 15 minutes later tune is complete. He again tells me, take a drive and let me know what you think. So I take the car out and slam the gas, darn car goes sideways, literally. I said wholly crap, this car is ridiculous... I can tell you that the car is much, much more aggressive and I almost feel like I'm going to get thrown out of it when I hit the gas!!!! Now keep in mind this is only with the stock "Jerry Tune". This guy is a genius!!!! Trust me forum friends, if you want to get work done, GO TO THIS GUY!!! He knows what he's doing, talking about, and his skills are incredible. Jerry be careful, the Germans might want to recruit you as a master at their AMG plant. LOL..
Jerry,
I know that you read the posts from time to time. I hope that you read this one. The car is extremely aggressive, it just does not want to stop. I can say, that it is the first time that I got into a car and am afraid to dump the gas pedal. How is that!!!!! Thank you again for your outstanding customer service and support. And I look forward to having more stuff done from you in the near future....
![bow](https://mbworld.org/forums/images/smilies/bowdown.gif)
After the "Jerry Tune" my car feels like this
I have a "bone-stock" E55 AMG (2003). After reading the forums, I seen such positive comments and decided to reach out to Jerry for getting more ***** out of my AMG. Well crap, it's like Chrismas all over again. He initially did the famous "Jerry Tune" on my car. I live out in Hawaii so he told me instead of sending in the ECU he could do it remotely. Well, he walked me through the process on how he would connect to my vehicle via my PC. This sounded incredible. I didn't have to wait to mail my ECU in, and wait again for it to be mailed back (even though what from what I read, these guys are fast with the turnaround). So I told him that I work until the afternoon, which means that I won't be able to call him until the later part of the evening (his time). He told me no problem, call me and I'll get you taken care of. I thought, hmm... most people are sleeping during this time. I said what the heck, let me try this. So I get home, and call him, he answer the phone within 2 rings, sounds good so far, got the laptop going so he could connect to my car remotely, and we were off. The "Jerry Tune" took about 15 minutes or so. After it was complete, he disconnected and told me to go and drive the car and let him know what I think. Well, I pull the car out of the parking lot, and the frickin tires just smoked viciously. I said wholly crap. This thing is ridiculous. So long story short, loved the tune... Incredibly fast... or faster I should say...
A few months later, Jerry contacts me and says that he remapped the ECU tune (I have the stock "Jerry Tune"). So same process, he patiently waits up for me, connects to my car remotely, and 15 minutes later tune is complete. He again tells me, take a drive and let me know what you think. So I take the car out and slam the gas, darn car goes sideways, literally. I said wholly crap, this car is ridiculous... I can tell you that the car is much, much more aggressive and I almost feel like I'm going to get thrown out of it when I hit the gas!!!! Now keep in mind this is only with the stock "Jerry Tune". This guy is a genius!!!! Trust me forum friends, if you want to get work done, GO TO THIS GUY!!! He knows what he's doing, talking about, and his skills are incredible. Jerry be careful, the Germans might want to recruit you as a master at their AMG plant. LOL..
Jerry,
I know that you read the posts from time to time. I hope that you read this one. The car is extremely aggressive, it just does not want to stop. I can say, that it is the first time that I got into a car and am afraid to dump the gas pedal. How is that!!!!! Thank you again for your outstanding customer service and support. And I look forward to having more stuff done from you in the near future....
![bow](https://mbworld.org/forums/images/smilies/bowdown.gif)
After the "Jerry Tune" my car feels like this
![action](https://mbworld.org/forums/images/smilies/action1.gif)
#4
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W218 CLS63 PP
Jerry is the man! He does go above and beyond. The personal attention you get from him is not at all common in all my years in the aftermarket scene. It really is a refreshing experience dealing with him. He has gained my business and my families. Keep up the great work Jerry!
#7
Super Member
REALLY?? just had the same fine experience with Jerry as well. If you don't like the FACTS that people have had with him....... don't read and move on.
My experience thus far is he is going above and beyond what I expected and in this day and age certainly a rarity!
My experience thus far is he is going above and beyond what I expected and in this day and age certainly a rarity!
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#11
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CLS55 & CL CK60
I just think that the moderators should create a special sub-forum where all the Jerry fanboys can compile their compliments on a rotational basis and take turns praising "Jerry the Tuning God". The forums shouldnt be used as Jerrys personal testimonial page. Thats what his personal website is for. But then again what do I know. It just seems cheesy and ridiculous - and semi unfounded based on others experiences with said tuner. Carry on with your parade...
#12
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2008 ML63 2009 SL63 2010 Alpha 7 GTR
To Jerry:
So what she/he keeps talking about you and hating on you. What do you think a hater's job is...to hate. If you have someone hating on you right now you better think of how to get five more people hating by Christmas. You need haters to make you stronger..without haters most people wouldn't try to become better. (Kat Williams)
from Chad
So what she/he keeps talking about you and hating on you. What do you think a hater's job is...to hate. If you have someone hating on you right now you better think of how to get five more people hating by Christmas. You need haters to make you stronger..without haters most people wouldn't try to become better. (Kat Williams)
from Chad
#13
Super Member
Just wonder if your tuners blown motor count hit double digits yet..
since soo much goes on behind the scenes who knows..just cant call it hating sorry bro! Facts are Facts!
since soo much goes on behind the scenes who knows..just cant call it hating sorry bro! Facts are Facts!
#14
Super Member
I just think that the moderators should create a special sub-forum where all the Jerry fanboys can compile their compliments on a rotational basis and take turns praising "Jerry the Tuning God". The forums shouldnt be used as Jerrys personal testimonial page. Thats what his personal website is for. But then again what do I know. It just seems cheesy and ridiculous - and semi unfounded based on others experiences with said tuner. Carry on with your parade...
You're the one that chose to click the thread and read it, then decided to reply. If you have nothing to contribute, you're just crapping up a thread that is providing those of us who aren't "in the know" or hypersensitive to the word "Jerry".
If you have something constructive to say, say it, instead of just being negative or alluding to something.
Feel free, educate me.
#15
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#16
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E55 w/ goods, Z32 Project underway
For you to come here and come off in the manner you have and expect others to do your own work reflects poorly on YOU. Do your own research. If you need assistance on how to search, by all means, please ask, and I am sure people will step up to assist you in using this board.
There are new people joining this board everyday, to expect those that have been around a while to bring the newbies up to speed is unrealistic.
People get suspicious when someone with a few post comes here proclaiming a tuner is the TUNER MASTER when they offer nothing of any basis of comparison. How do they know? Have they received any other tunes from others? Pics of the car? Dyno sheet? Just seems to be a lot of drop to your knees and give Eurocharged some love going around here when so many here have had significant issues with them so a few folks will speak up. And for the record, almost every EC 'hater on this board actually really liked them until................................
I do have the EC 180mm pulley on my car and so far it has been flawless-so far-keeping the fingers crossed. In all fairness, there are plenty of folks that like EC and I hope nothing goes wrong with their cars, just have to search and catch up, then decide. BTW, great taste in cars you have there.
Last edited by pearlpower; 10-28-2010 at 05:43 AM.
#17
Okay people. I just had to post this message on the forums so everyone can see it. To start off, my experience with Jerry @ Eurocharged has been WORLD CLASS to say the least. This guy bends over backwards for things that most people won't even do. I mean, I have been communicating with this guy over text and phone only, and he treats me like family.
#18
![rolf](https://mbworld.org/forums/images/smilies/rofl.gif)
![rolf](https://mbworld.org/forums/images/smilies/rofl.gif)
Can he post pics of his parts dumpster, his shoes, and watches instead? This is the same guy who drove his CLS through 5 feet of water and hydro locked his motor, his opinions have no merit.
#20
MBWorld Fanatic!
![smash](https://mbworld.org/forums/images/smilies/smashfreak.gif)
#21
MBWorld Fanatic!
Okay people. I just had to post this message on the forums so everyone can see it. To start off, my experience with Jerry @ Eurocharged has been WORLD CLASS to say the least. This guy bends over backwards for things that most people won't even do. I mean, I have been communicating with this guy over text and phone only, and he treats me like family. Okay enough with the B.S. and let me give you the details.
I have a "bone-stock" E55 AMG (2003). After reading the forums, I seen such positive comments and decided to reach out to Jerry for getting more ***** out of my AMG. Well crap, it's like Chrismas all over again. He initially did the famous "Jerry Tune" on my car. I live out in Hawaii so he told me instead of sending in the ECU he could do it remotely. Well, he walked me through the process on how he would connect to my vehicle via my PC. This sounded incredible. I didn't have to wait to mail my ECU in, and wait again for it to be mailed back (even though what from what I read, these guys are fast with the turnaround). So I told him that I work until the afternoon, which means that I won't be able to call him until the later part of the evening (his time). He told me no problem, call me and I'll get you taken care of. I thought, hmm... most people are sleeping during this time. I said what the heck, let me try this. So I get home, and call him, he answer the phone within 2 rings, sounds good so far, got the laptop going so he could connect to my car remotely, and we were off. The "Jerry Tune" took about 15 minutes or so. After it was complete, he disconnected and told me to go and drive the car and let him know what I think. Well, I pull the car out of the parking lot, and the frickin tires just smoked viciously. I said wholly crap. This thing is ridiculous. So long story short, loved the tune... Incredibly fast... or faster I should say...
A few months later, Jerry contacts me and says that he remapped the ECU tune (I have the stock "Jerry Tune"). So same process, he patiently waits up for me, connects to my car remotely, and 15 minutes later tune is complete. He again tells me, take a drive and let me know what you think. So I take the car out and slam the gas, darn car goes sideways, literally. I said wholly crap, this car is ridiculous... I can tell you that the car is much, much more aggressive and I almost feel like I'm going to get thrown out of it when I hit the gas!!!! Now keep in mind this is only with the stock "Jerry Tune". This guy is a genius!!!! Trust me forum friends, if you want to get work done, GO TO THIS GUY!!! He knows what he's doing, talking about, and his skills are incredible. Jerry be careful, the Germans might want to recruit you as a master at their AMG plant. LOL..
Jerry,
I know that you read the posts from time to time. I hope that you read this one. The car is extremely aggressive, it just does not want to stop. I can say, that it is the first time that I got into a car and am afraid to dump the gas pedal. How is that!!!!! Thank you again for your outstanding customer service and support. And I look forward to having more stuff done from you in the near future....
![bow](https://mbworld.org/forums/images/smilies/bowdown.gif)
After the "Jerry Tune" my car feels like this![action](https://mbworld.org/forums/images/smilies/action1.gif)
I have a "bone-stock" E55 AMG (2003). After reading the forums, I seen such positive comments and decided to reach out to Jerry for getting more ***** out of my AMG. Well crap, it's like Chrismas all over again. He initially did the famous "Jerry Tune" on my car. I live out in Hawaii so he told me instead of sending in the ECU he could do it remotely. Well, he walked me through the process on how he would connect to my vehicle via my PC. This sounded incredible. I didn't have to wait to mail my ECU in, and wait again for it to be mailed back (even though what from what I read, these guys are fast with the turnaround). So I told him that I work until the afternoon, which means that I won't be able to call him until the later part of the evening (his time). He told me no problem, call me and I'll get you taken care of. I thought, hmm... most people are sleeping during this time. I said what the heck, let me try this. So I get home, and call him, he answer the phone within 2 rings, sounds good so far, got the laptop going so he could connect to my car remotely, and we were off. The "Jerry Tune" took about 15 minutes or so. After it was complete, he disconnected and told me to go and drive the car and let him know what I think. Well, I pull the car out of the parking lot, and the frickin tires just smoked viciously. I said wholly crap. This thing is ridiculous. So long story short, loved the tune... Incredibly fast... or faster I should say...
A few months later, Jerry contacts me and says that he remapped the ECU tune (I have the stock "Jerry Tune"). So same process, he patiently waits up for me, connects to my car remotely, and 15 minutes later tune is complete. He again tells me, take a drive and let me know what you think. So I take the car out and slam the gas, darn car goes sideways, literally. I said wholly crap, this car is ridiculous... I can tell you that the car is much, much more aggressive and I almost feel like I'm going to get thrown out of it when I hit the gas!!!! Now keep in mind this is only with the stock "Jerry Tune". This guy is a genius!!!! Trust me forum friends, if you want to get work done, GO TO THIS GUY!!! He knows what he's doing, talking about, and his skills are incredible. Jerry be careful, the Germans might want to recruit you as a master at their AMG plant. LOL..
Jerry,
I know that you read the posts from time to time. I hope that you read this one. The car is extremely aggressive, it just does not want to stop. I can say, that it is the first time that I got into a car and am afraid to dump the gas pedal. How is that!!!!! Thank you again for your outstanding customer service and support. And I look forward to having more stuff done from you in the near future....
![bow](https://mbworld.org/forums/images/smilies/bowdown.gif)
After the "Jerry Tune" my car feels like this
![action](https://mbworld.org/forums/images/smilies/action1.gif)
#22
Former Vendor of MBWorld
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Join Date: May 2008
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2003 W211 E55, 2003 W220 S600
I just think that the moderators should create a special sub-forum where all the Jerry fanboys can compile their compliments on a rotational basis and take turns praising "Jerry the Tuning God". The forums shouldnt be used as Jerrys personal testimonial page. Thats what his personal website is for. But then again what do I know. It just seems cheesy and ridiculous - and semi unfounded based on others experiences with said tuner. Carry on with your parade...
#23
Super Member
I do have the EC 180mm pulley on my car and so far it has been flawless-so far-keeping the fingers crossed. In all fairness, there are plenty of folks that like EC and I hope nothing goes wrong with their cars, just have to search and catch up, then decide. BTW, great taste in cars you have there.
I'm sorry for my knee-jerk reaction but I expected people to be a bit more mature here. Up until this point nobody had even come close to using the term 'suckfest' outside of the OT forum which I frequent [i.e. no post inflation].
As I said, I've got no experience with any tuner at this point, but seeing as I've got two W211's with warranties running out in the next 2 or 3 years, I need as much information as possible.
I'm not trying to shirk searching, but when it's as easy as "he has a history of blowing motors," that's simple enough to say, yes?
#24
Super Member
I'm generally a reasonable guy, and am naive of whatever past he has on this forum, but he was thread crapping. If he had anything worth saying he would have said it.
#25