2023 e63s wagon
MBWorld Fanatic!
Joined: Jul 2013
Posts: 2,594
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From: Toronto, Ont, Canda
go fast grocery getter wagon
Member
Joined: May 2020
Posts: 111
Likes: 47
.
OCG has (or at least used to have) STEK as well. They do incredible work.
https://www.ocgdetailing.com/
https://www.instagram.com/ocg_detailing/
https://www.ocgdetailing.com/
https://www.instagram.com/ocg_detailing/
MBWorld Fanatic!
Joined: Jul 2013
Posts: 2,594
Likes: 811
From: Toronto, Ont, Canda
go fast grocery getter wagon
OCG has (or at least used to have) STEK as well. They do incredible work.
https://www.ocgdetailing.com/
https://www.instagram.com/ocg_detailing/
https://www.ocgdetailing.com/
https://www.instagram.com/ocg_detailing/
So, right now, he only uses XPEL Ultimate Plus ... just like the majority of the shops out there and his price has also gone up as well (at least 10%)
Member
Joined: May 2020
Posts: 111
Likes: 47
.
I spoke to them back in May 2023, Ivan does not have any ways in getting the STEK film as he told me Xpel bought out the STEK. I agreed OCG do good work as my 911 was done by them 2 yrs ago.
So, right now, he only uses XPEL Ultimate Plus ... just like the majority of the shops out there and his price has also gone up as well (at least 10%)
So, right now, he only uses XPEL Ultimate Plus ... just like the majority of the shops out there and his price has also gone up as well (at least 10%)
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Joined: Feb 2007
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From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
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Joined: Jun 2014
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2014 E350 Wagon, 2014 BMW M5
As far as I know, nothing was left off my build. Specified mirrors painted body color (versus standard black with night package). I'll be pleasantly surprised if this was done. Other than that I expect everything to be to spec.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
As far as I know, nothing was left off my build. Specified mirrors painted body color (versus standard black with night package). I'll be pleasantly surprised if this was done. Other than that I expect everything to be to spec.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
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MBWorld Fanatic!
Joined: Jul 2013
Posts: 2,594
Likes: 811
From: Toronto, Ont, Canda
go fast grocery getter wagon
Many years ago, my new car was repainted on the passenger front and rear doors without being informed on delivery. Years past and when i went to trade it in, i was told and shown the paint thickness varied from the driver side doors.
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I see, probably done at the preparation centre or the dealership damaged it, the selling dealership didn't do anything about this?
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
As far as I know, nothing was left off my build. Specified mirrors painted body color (versus standard black with night package). I'll be pleasantly surprised if this was done. Other than that I expect everything to be to spec.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
Super Member
Joined: Mar 2021
Posts: 509
Likes: 217
From: Beech Mountain, NC
E63s SL550 GL450
As far as I know, nothing was left off my build. Specified mirrors painted body color (versus standard black with night package). I'll be pleasantly surprised if this was done. Other than that I expect everything to be to spec.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
Worst part about VPC delays is lack of explanation. Leads me to fear the worst like damage being repaired/covered up.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
I guess I'm a cynic and skeptic at heart. It seems to me, reading these kind of messages, that this company is doing everything within their power the last few years to make ordering and delivery of cars to the customer as difficult, and frustrating as possible. Good Lord, how difficult would it be to tell your dealer what the reason for delay is? Even if the news is bad you should at least be due an explanation. They act like you're order is for a used Yugo. My confidence in them is beyond shaken. Good luck, I hope you get your car soon and it is in the condition you expect.
Last edited by HBerman; Jul 10, 2023 at 08:02 PM.
Super Member
Joined: Mar 2021
Posts: 509
Likes: 217
From: Beech Mountain, NC
E63s SL550 GL450
My ordering and delivery experience was quite pleasant. My salesperson kept me updated as to every status change in the production and shipment of my wagon. The car actually arrived early and he sent me a photo of him gasing up the car! This is the manner in which every car that I purchased from this dealership has been. The attention and courtesy extends to the service dept as well.
Member
Joined: Mar 2023
Posts: 210
Likes: 108
From: Canada
2023 E63s Sedan, 2020 E53 Sedan
Yeah this seems to be common, honestly @HBerman 's experience seems to be the exception lately rather than the rule (I'm glad his experience was that good though!)
I also became aware of this forum after purchasing the vehicle and I had to learn (and even inform others) how to monitor delivery. I got on a first name basis with both sales managers, I "forced" them to send me screenshots. I visited the dealership to push for updates.
My salesman knew nothing at all, he didn't even know what a build sheet was (how is that possible??). I had to use third party tools on the internet to monitor delivery status (but that's extremely limited visibility), and get my initial build sheet (although I subsequently obtained a copy from the sales manager afterward to confirm the internet version was accurate -- it was.)
Getting VPC updates was next to impossible, so instead of having the manager re-word what he read in his system, I had him send me screenshots weekly.
Anyway I could go on but I'm just confirming another case of weak sales service many have experienced over the last few years, and that this is also happening with MB Canada.
I also became aware of this forum after purchasing the vehicle and I had to learn (and even inform others) how to monitor delivery. I got on a first name basis with both sales managers, I "forced" them to send me screenshots. I visited the dealership to push for updates.
My salesman knew nothing at all, he didn't even know what a build sheet was (how is that possible??). I had to use third party tools on the internet to monitor delivery status (but that's extremely limited visibility), and get my initial build sheet (although I subsequently obtained a copy from the sales manager afterward to confirm the internet version was accurate -- it was.)
Getting VPC updates was next to impossible, so instead of having the manager re-word what he read in his system, I had him send me screenshots weekly.
Anyway I could go on but I'm just confirming another case of weak sales service many have experienced over the last few years, and that this is also happening with MB Canada.
Last edited by LMinn; Jul 11, 2023 at 08:33 AM.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
The custom order process for computer laptops is very similar to that which Mercedes uses. Once the specifications are accepted, the production and delivery dates are variable based on capacity and supply chain. The dealers work better with inventory or vehicles arriving on deck. It is not uncommon for a custom build in Germany to take almost a year from configuration to receipt. It doesn't surprise me that your salesperson hadn't seen a built sheet (PO) because the ordering process is usually handled by only one or two people in a dealership. My salesperson is the one who places the orders on the dealership here, hence he can dynamically track an order through the phases.
Last edited by HBerman; Jul 11, 2023 at 10:52 AM.
Member
Joined: Apr 2015
Posts: 105
Likes: 40
2023 AMG E63s Wagon & 2024 BMW X7 M60i
