I believe you were unfortunate enough to speak to a very uneducated person at the dealership. Either that, or go to another one. The UMI is designed to be put in vehicles that did not come with the Mercedes Comand system. Therefore, the wiring harness and such will work for the UMI, it is simply a matter of getting to it and hooking the UMI into it, then just installing the UMI in the glovebox and hooking it up to the screen... Yes, it is expensive, around $2000 out the door from the dealer, but it is very possible to buy the UMI for around $500 and install it yourself which costs nothing but a couple hours of your time (I believe there is a DIY on this if I am not mistaken). Or, if you have money to burn, you can buy and install the full Mercedes Comand system yourself with a retrofit (more intensive and this time, requires the need for wiring harness replacement. This might be what your dealer was referring to, a complete comand retrofit, which is far from impossible, just a bit of a hassle. Again, there is a DIY posted in this forum for that, I am 100% sure of, not sure about UMI DIY though. IMO, I would just get the Comand for just a bit more...