Bad News Need Help
Thread Starter
Super Member
Joined: Jul 2007
Posts: 561
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From: Sacramento California
2007 S550 (S65 Package)
Bad News Need Help
Dropped my car off at the dealer yesterday to get that check up on why my car was jerking back and forth and i got the call today. seems that i need a new transmission, radiator, torque converter, o-rings, and on top of that my rear shocks need to be replaced 
. he gave me a grand total for the job with labor is around 9200.00 now heres my sitation, i bought the car about 3 months ago and have put 5600 miles on it so far. should i go back to the dealer that i bought the car from b/c that doesnt seem right that i buy a 30,000.00 car and it goes bad with no warning. so what u guys think i should do. all help is appreciated. thanks
. he gave me a grand total for the job with labor is around 9200.00 now heres my sitation, i bought the car about 3 months ago and have put 5600 miles on it so far. should i go back to the dealer that i bought the car from b/c that doesnt seem right that i buy a 30,000.00 car and it goes bad with no warning. so what u guys think i should do. all help is appreciated. thanks
Super Member
Joined: Mar 2003
Posts: 957
Likes: 1
was '03 E320 - now - '04 S4
I would check and see if the car has had all the TSBs performed.
I'm assuming that you're out of warranty - I don't know if M-B will do the TSBs out of warranty though.
Good luck in getting this handled.
I'm assuming that you're out of warranty - I don't know if M-B will do the TSBs out of warranty though.
Good luck in getting this handled.
Super Member
Joined: Aug 2007
Posts: 768
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From: DVStyle
2006 Mercedes Benz E350
Dropped my car off at the dealer yesterday to get that check up on why my car was jerking back and forth and i got the call today. seems that i need a new transmission, radiator, torque converter, o-rings, and on top of that my rear shocks need to be replaced . he gave me a grand total for the job with labor is around 9200.00 now heres my sitation, i bought the car about 3 months ago and have put 5600 miles on it so far. should i go back to the dealer that i bought the car from b/c that doesnt seem right that i buy a 30,000.00 car and it goes bad with no warning. so what u guys think i should do. all help is appreciated. thanks
. he gave me a grand total for the job with labor is around 9200.00 now heres my sitation, i bought the car about 3 months ago and have put 5600 miles on it so far. should i go back to the dealer that i bought the car from b/c that doesnt seem right that i buy a 30,000.00 car and it goes bad with no warning. so what u guys think i should do. all help is appreciated. thanks
Super Member
Joined: Dec 2003
Posts: 613
Likes: 3
From: Newport Coast, CA
makes your daughter horny
Dropped my car off at the dealer yesterday to get that check up on why my car was jerking back and forth and i got the call today. seems that i need a new transmission, radiator, torque converter, o-rings, and on top of that my rear shocks need to be replaced . he gave me a grand total for the job with labor is around 9200.00 now heres my sitation, i bought the car about 3 months ago and have put 5600 miles on it so far. should i go back to the dealer that i bought the car from b/c that doesnt seem right that i buy a 30,000.00 car and it goes bad with no warning. so what u guys think i should do. all help is appreciated. thanks
. he gave me a grand total for the job with labor is around 9200.00 now heres my sitation, i bought the car about 3 months ago and have put 5600 miles on it so far. should i go back to the dealer that i bought the car from b/c that doesnt seem right that i buy a 30,000.00 car and it goes bad with no warning. so what u guys think i should do. all help is appreciated. thanksI cant believe that the tranny and torque converter would both be broken. I would definately get a second opinion. Seems like they might be trying to rip you off.
Super Member
Joined: Dec 2003
Posts: 613
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From: Newport Coast, CA
makes your daughter horny
They will do the TSBs out of warranty or so I read on the forums - I dont have any first hand expierience. It makes sense that they would.
Senior Member
Joined: Jan 2006
Posts: 490
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From: Dallas, TX
sold - w211 e320, f250, rx7 race car
Except for the shocks, the radiator/trans problem is well known by MB. Do some searching on this site and you'll see lots of problems with some of the early radiators (problem later corrected) that leaked coolant into the tranny fluid causing failure. Here's another recent thread with your same problem... looks like he got possibly a 50% off discount on the repair. Put up a fuss and you might get lucky. Good luck, I'm reminded why I paid for an aftermarket warranty.
https://mbworld.org/forums/e-class-w211/207747-e500-coolant-mixed-trans-fluid.html
TSB:
P-B-27.55/50a FEB05 Harsh Engagement Possibly Followed by Droning/Buzzing
Up to Production Date 9/03 - Incomplete adaptation of the torque converter, the transmission (EGS) ECU software or glycol contamination of the automatic transmission fluid.
https://mbworld.org/forums/e-class-w211/207747-e500-coolant-mixed-trans-fluid.html
TSB:
P-B-27.55/50a FEB05 Harsh Engagement Possibly Followed by Droning/Buzzing
Up to Production Date 9/03 - Incomplete adaptation of the torque converter, the transmission (EGS) ECU software or glycol contamination of the automatic transmission fluid.
Last edited by mbuskuhl; Nov 15, 2007 at 07:35 AM.
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Senior Member
Joined: Aug 2004
Posts: 253
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From: Arizona
E55
Did you purchase the car with a warranty? If not, most likely the sticker in the window said "As is, no warranty expressed or implied" which would make you fully responsible for any maintenance issues from the time you drove the car off the lot. The dealer is also going to look at the fact that you have driven the car 5,600 miles and owned it for three months. The car belongs to you and they have zero responsibility towards any issues. Otherwise, where would you ever draw the line...what if you owned it for two years and only drove 2,000 miles, whould they still be on the hook for repairs even though there was no warranty coverage? I think you are going to be responsible for the repairs and have to realize that owning a MB without a warranty is a huge risk (I know this first hand, my E500 has 138K miles and has been out of warranty for a long time). Good luck getting it fixed, hopefully you can negotiate a better rate on the repairs.
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Super Member
Joined: Jun 2006
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From: South CA (LA, 818) & North CA (SJ, 408)
2003 E500
Almost a Member!
Joined: Oct 2007
Posts: 47
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E550
So your insurance company can pay to have the car "cleaned" once it has been filled with water ;-)
Honestly, talk to the seller and see what you can work out. Otherwise, you could just have some of the work done (like the shocks could perhaps wait).
Honestly, talk to the seller and see what you can work out. Otherwise, you could just have some of the work done (like the shocks could perhaps wait).
Thread Starter
Super Member
Joined: Jul 2007
Posts: 561
Likes: 1
From: Sacramento California
2007 S550 (S65 Package)
thanks guys. as one of the members said the coolant leaked into the tranny and there it went. and me and my cousin are gonna go back to the dealer that we bought the car from and see what they can do b/c there was no warning info on the coolant leaking in to the tranny. idk though ima see what we can work out and ill keep u guys updated. thanks again by the way.
Thread Starter
Super Member
Joined: Jul 2007
Posts: 561
Likes: 1
From: Sacramento California
2007 S550 (S65 Package)
TSB:
P-B-27.55/50a FEB05 Harsh Engagement Possibly Followed by Droning/Buzzing
Up to Production Date 9/03 - Incomplete adaptation of the torque converter, the transmission (EGS) ECU software or glycol contamination of the automatic transmission fluid.[/QUOTE]
with this my car was delivered on 7/21/03. thats what it said on my datacard.
does that mean i can use the tsb or whatnot.
P-B-27.55/50a FEB05 Harsh Engagement Possibly Followed by Droning/Buzzing
Up to Production Date 9/03 - Incomplete adaptation of the torque converter, the transmission (EGS) ECU software or glycol contamination of the automatic transmission fluid.[/QUOTE]
with this my car was delivered on 7/21/03. thats what it said on my datacard.
does that mean i can use the tsb or whatnot.
MBWorld Fanatic!
Joined: Apr 2007
Posts: 6,171
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300E a couple 1994 w124wagon E320 Wagon/,1971MGB Track/Rally, MG Midget Autocross ,2000 E320 wagon.
yikes
go to the mb dealer and see what they will do about this long standing problem.
another link from years ago
https://mbworld.org/forums/e-class-w211/113984-03-e500-transmission-problem.html
http://www.mbclub.co.uk/forums/showp...1&postcount=33
we feel your pain
another link from years ago
https://mbworld.org/forums/e-class-w211/113984-03-e500-transmission-problem.html
http://www.mbclub.co.uk/forums/showp...1&postcount=33
we feel your pain
Last edited by ohlord; Nov 15, 2007 at 07:38 PM.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
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From: North Scottsdale, AZ
'71 Pinto
Check your email.
Thread Starter
Super Member
Joined: Jul 2007
Posts: 561
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From: Sacramento California
2007 S550 (S65 Package)
so went to the dealer today with the star bulletin that dan emailed me and they said that doesnt do anything. its not a warranty or a recall. i dont know if they are all just bulls*%t or what but i dont know what to do. im gonna go to a different dealer tomorrow and see what they say about the issue.
Senior Member
Joined: Jan 2006
Posts: 490
Likes: 3
From: Dallas, TX
sold - w211 e320, f250, rx7 race car
This is MB's responsibility to at least cover part of this, it may not be a written policy but is the right thing to do and been done many times before. It is a known flaw with the car. Try another dealer and read this before you go...
https://mbworld.org/forums/e-class-w211/186549-when-you-complain.html
Remember to act nice and professional rather than a jack a**. I think you'll find a dealer willing to step up and try to get MBUSA to cover at least half this. As a last resort, which should not be needed, you can check into filing in small claims court depending upon what your states monetary limits are (some are up to $10k, others $5k, etc). The downside is you will be out of pocket for the repair but if you get your ducks in a row they will settle out of court. If you don't have any natural lawyer skills in you, it might be worth it to spend a grand on a good attorney to write a letter or two and make some calls to the right people.
https://mbworld.org/forums/e-class-w211/186549-when-you-complain.html
Remember to act nice and professional rather than a jack a**. I think you'll find a dealer willing to step up and try to get MBUSA to cover at least half this. As a last resort, which should not be needed, you can check into filing in small claims court depending upon what your states monetary limits are (some are up to $10k, others $5k, etc). The downside is you will be out of pocket for the repair but if you get your ducks in a row they will settle out of court. If you don't have any natural lawyer skills in you, it might be worth it to spend a grand on a good attorney to write a letter or two and make some calls to the right people.
Super Member
Joined: May 2004
Posts: 755
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From: USA
LS7 powered Corvette
Seriously, buy the radiator and have them flush the trans fluid. There are machines that connect in line with the radiator and will completely remove all of the old fluid.
The worst I have seen the coolant do is damage the electrical plate on top of the valve body. Tell them this is all that you want to do, and that you are willing to take a chance. This will bring your repairs down to about oh... %10 of that estimate.
The worst I have seen the coolant do is damage the electrical plate on top of the valve body. Tell them this is all that you want to do, and that you are willing to take a chance. This will bring your repairs down to about oh... %10 of that estimate.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 5,640
Likes: 11
From: GMT -8 hours
Mercedes-Benz
I concur with the trans flush. Replace the radiator and completely flush out the trans.
TSBs are a guide for the dealership to aid in diagnosing and repairing vehicles for commonly occuring issues with known countermeasures, they are not service campaigns or recalls which are typically done for free at any point in the vehicle life.
Not to mention I don't think all your mods are helping your case.
TSBs are a guide for the dealership to aid in diagnosing and repairing vehicles for commonly occuring issues with known countermeasures, they are not service campaigns or recalls which are typically done for free at any point in the vehicle life.
Not to mention I don't think all your mods are helping your case.
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From: Oklahoma City
2015 AMG C63 S
Did they represent that they had checked the car during your sales negotiation? That seems to be the first thing they tell a customer about the condition of the car. If so, and even if this was oral statements on their part, you will be able to write a letter (or have your lawyer do so) and request that they handle the portion of the repairs related to as the car existed when you bought it. They won't try to weasal out of it becuase your next step would be to file a lawsuit for fraud and put some of the liars under oath at a deposition. I would expect them to come around, it matters not what the warranty sticker said if they committed fraud by failing to disclose significant problems to you. The mechanics can also be put under oath and they will disclose what they knew about the car. Good luck in getting this resolved and "peel" their eyelids off as necessary. Your first contact will let them know that you mean to play hardball with them.
Out Of Control!!
Joined: Jul 2003
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From: North Scottsdale, AZ
'71 Pinto
DTB P-B-27.20/78: mileage > 40,000; verify there is no glycol contamination of the automatic transmission fluid by following the glycol test procedure in DTB P-B-27.55/50f
DTB P-B-2755/50f: glycol contamination of the automatic transmission fluid; vehicle was produced before 9/03; radiator manufactured by Valeo; old crimping method used to assemble radiator end tanks
It is my strong opinion that MBUSA is responsible to provide a no cost goodwill repair, as recommended by their franchised dealership service department in whole, because as a manufacturer they are responsible for the defective radiator installed during production. It was through no cause of the owner that glycol made its way into the transmission. Therefore, a goodwill repair is the only fair solution in the absence of an official service campaign or recall.
Last edited by konigstiger; Nov 17, 2007 at 05:13 PM.
Thread Starter
Super Member
Joined: Jul 2007
Posts: 561
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From: Sacramento California
2007 S550 (S65 Package)
alright let me see what my problem is right now. i know that the coolant got into the transmission fluid. does this mean that my transmission is gone or what? and i think im gonna go and get another dealer to talk to this sacramento, california one are *******s. they havent helped me out ever and ive been there many times before and we have bought many cars from them before.
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alright let me see what my problem is right now. i know that the coolant got into the transmission fluid. does this mean that my transmission is gone or what? and i think im gonna go and get another dealer to talk to this sacramento, california one are *******s. they havent helped me out ever and ive been there many times before and we have bought many cars from them before.
Your transmission may still be good, but you should not drive the car at all until this is resolved, since driving it in this state will continuously damage the transmission.
