Originally Posted by virgo99

The thing that bugs me is that in today's day and age we still have to ask the SR for the status, where you can only call them so often without irking them or SR only shares a part of the status update verbally while missing something important in the process.
While all the supplier / production issues were going on the thing that was driving customer service to the worst levels is "not knowing or having visibility into status of our orders". Where was MB IT department and CIO office in this whole fiasco?
At the very least they could have worked on opening up limited netstar access to consumers so we the consumers have somewhat of a real time view into the status of our cars. Was that too difficult of a decision for MB Corporate or CIO office when driving consumer experience is one of the core tenets of business today. I am sure that could have been done in few weeks let alone almost the year this problem has been going on.

Originally Posted by Wdeertz

Thanks, mmmm, does 17,000 produced in a month make sense? At least I have a higher number so I guess I can assume it’s not one of the units produced earlier in the year that has been sitting around in the hot Alabama sun.

Originally Posted by jbredex

My dealer just received two GLE 450 models with serial numbers 0058xx and 0071xx. May have started production in Dec or January and been sitting around since.

Originally Posted by tery

Do you know they have e abc on ?

Originally Posted by jbredex

No, they do not. Both cars are identical but nothing over the top.

Originally Posted by tery

Wonder what parts issue was holding those build up since they don’t have E abc

Originally Posted by jbredex

My dealer just received two GLE 450 models with serial numbers 0058xx and 0071xx. May have started production in Dec or January and been sitting around since.

Originally Posted by bigpern23

I subscribe to Car & Driver magazine, and my father-in-law (who lives next door) subscribes to Motor Trend, so we share each issue every month. It's baffling to me that neither one has even mentioned the issues MB is having delivering these vehicles, much less written a full-fledged story about what's going on. Hell, MB could use it as an opportunity to spin some PR story about how they're making sure they're committed to each vehicle living up to the premium quality demanded by the Star or some bull****. Anything is better than radio silence while making your customers wait months on end for their vehicles.

Originally Posted by tery

Wonder what parts issue was holding those build up since they don’t have E abc

Originally Posted by jbredex

The GLE I have on “order” from another dealer was delayed by a month because of the panorama roof. All I have is a PO number and a potential delivery date of the end of October. That is why I bought the one I have when I found it at another dealer. The one I have on order includes eABC. We will see if it ever is delivered. I have not had an update from dealer since first of July when I initiated contact. Crickets since.

Bottom line, there seems to be many reasons for production delays. I don’t think any one supplier is holding them up but probably several.

Originally Posted by RWR

Update 7/31/19

Build date start was 6/30/19. As of 7/5, 7/9 and 7/19 status was still in production. Spoke with Sales Agent today 7/31/19 after he spoke with Distribution. Status is now B4 meaning on hold for a part. MB will not tell Distribution any more ...no clue as to what part, how long on hold, no expected ETA to dealer. Vehicle has a VIN but that was known on 7/5. Sales Agent (and Distribution) is not able to obtain any additional info and is frustrated with the lack of clarity on the status. The dealership has received a number of GLE350's but very few GLE450's. Obviously this is not the way to keep customers informed and happy. I have been a customer of this dealership and sales agent for over 35 years and they are and always have been great to work with....MB has left everyone down and in the dark..




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2020 V167 GLE

Views: 626,737

Posted By RWR



UPDATE....as of as 6/17/19 told new build date is...

UPDATE....as of as 6/17/19 told new build date is now 6/30/19 ...another Sunday

previous Update:
Ordered 3/13/19...initial build date 6/10/19...then 6/14/19 ...today (6/3/19) it is now..."


No E-ABC or Air Suspension .....2020 GLE 450 (on order), Iridium Silver w/ Black MB-Tex w/ Dark Grey Linden Wood Trim, Black Headliner, 20" 10-Spokes, Prem 1 Pkg, Burmester Surround Sound System, Heated Steering Wheel, Illuminated Running Boards, MBUX Tech Pkg, Parking Assist Pkg, Lighting Pkg, Wheel Locks, Heated and Ventilated seats, Heated and Cooled Cupholders, MB Tex Dash, Power Pass Seat,

Originally Posted by RWR

Update on Previous Post;

As of today 8/14/19 Netstar shows B4 with the latest entry of "PFD removed" . There are several orders with the same PFD removed comment. Anyone know what that means? My SA does not know ....

Originally Posted by wincav

The magazines (as you noted) make their $$ from advertising. MB probably spends money with all of them hence no negative comments of the production screw-ups.
MB knows that these delays are costing them money. Any write-up may make us all feel better but accomplishes nothing in my opinion.

Originally Posted by bigpern23

If a decent reporter (at the magazines or another industry media outlet, even the Tuscaloosa News) actually did some reporting and found out what was causing the delays, it would at least give us customers more information, particularly as it relates to whether we want to continue waiting for a car that may be of substandard quality. That certainly accomplishes something, IMO.

Originally Posted by bigpern23

If a decent reporter (at the magazines or another industry media outlet, even the Tuscaloosa News) actually did some reporting and found out what was causing the delays, it would at least give us customers more information, particularly as it relates to whether we want to continue waiting for a car that may be of substandard quality. That certainly accomplishes something, IMO.

Originally Posted by tommyr

I ordered my GLE 450 in May and it entered production this week with an end of August production date. Its pretty loaded, except no abc. Fingers crossed that I like it as much as when I test drove one back in April.

Originally Posted by bigpern23

Very happy for you. Selfishly, it's super frustrating to see a May order delivered in August, while my March order sits in a lot somewhere with no known timetable for completion. And, sadly, mine wait isn't even the worst on this board, never mind nation- or worldwide.

I have wrapped my head around just waiting for my second order even if the first one is completed earlier because I no longer trust that the first order will up to MB standards.

Originally Posted by tommyr

I ordered my GLE 450 in May and it entered production this week with an end of August production date. Its pretty loaded, except no abc. Fingers crossed that I like it as much as when I test drove one back in April.