SOS Teleaid malfunction fault is driving me NUTS !!
Thread Starter
Member
Joined: May 2015
Posts: 241
Likes: 17
From: Houston, TX
2006 E55 AMG, 2018 Audi Q7, 2005 Porsche Boxster S, 1930 Model A Hot Rod, 744HP 1965 Shelby Cobra
SOS Teleaid malfunction fault is driving me NUTS !!
My car is a 2006 E55. I have searched and done everything with my STAR unit as best as this STAR beginner can, and I can't get rid of this damned SOS Teleaid malfunction fault code. I clear it with STAR and it immediately comes back. I have no intention whatsoever to use this system; I never have and I never will use TeleAid. I have read that there is a way to disconnect it permanently from the car's system using STAR so that it is invisible to the car and won't ever trigger a code again. I can't figure out how to do that.
So, in some sort of order, here's what I have. I have the SOS TeleAid warning on the instrument cluster.
When I check the codes, it shows:
D612 - Component GPS antenna or the lead has a short circuit.
D632 - Component TELE AID spare antenna is faulty or the lead has open circuit.
I clear them and they reappear immediately. Again, I couldn't care less about the system functionality. I would only repair this if that is the ONLY way to get this damned warning to stop appearing in my instrument cluster.
Here's the kicker - when I delve deeper into the menus, I eventually get to this page:
"The Digital TELE AID control unit is DEACTIVATED.
This is not an error of the TELEAID control unit.
The TELEAID Services (for example :M-B info, Roadside assistance) work only when the unit is activated.For further assistance call: .........."
Does this mean that someone has already "disconnected" electronically through STAR the TeleAid system on my car in the past, or are they referring to my car's TeleAid not subscribing to the system at this time? This whole thing is driving me batty.
Can any of you STAR gurus give me a STAR for dummies step by step procedure on how to finally get rid of this warning? I'm just learning STAR, as I just got it up and running yesterday. I know some will yell "DO A SEARCH !!!!!!"
I did. I found one procedure to lead through the manus, but my menus were different. I don;t know if my car is different from the car used in teh example, or STAR has changed from 2009 when that write-up was from. Any help would be appreciated. Thanks!
So, in some sort of order, here's what I have. I have the SOS TeleAid warning on the instrument cluster.
When I check the codes, it shows:
D612 - Component GPS antenna or the lead has a short circuit.
D632 - Component TELE AID spare antenna is faulty or the lead has open circuit.
I clear them and they reappear immediately. Again, I couldn't care less about the system functionality. I would only repair this if that is the ONLY way to get this damned warning to stop appearing in my instrument cluster.
Here's the kicker - when I delve deeper into the menus, I eventually get to this page:
"The Digital TELE AID control unit is DEACTIVATED.
This is not an error of the TELEAID control unit.
The TELEAID Services (for example :M-B info, Roadside assistance) work only when the unit is activated.For further assistance call: .........."
Does this mean that someone has already "disconnected" electronically through STAR the TeleAid system on my car in the past, or are they referring to my car's TeleAid not subscribing to the system at this time? This whole thing is driving me batty.
Can any of you STAR gurus give me a STAR for dummies step by step procedure on how to finally get rid of this warning? I'm just learning STAR, as I just got it up and running yesterday. I know some will yell "DO A SEARCH !!!!!!"
I did. I found one procedure to lead through the manus, but my menus were different. I don;t know if my car is different from the car used in teh example, or STAR has changed from 2009 when that write-up was from. Any help would be appreciated. Thanks!
Senior Member
Joined: Sep 2017
Posts: 499
Likes: 66
From: N.Y. L.I.
04 E55 AMG BLK/BLK(MyDD), 06 CLK 500 (wife's) 07 ML500, 2012 C300(son's)
Sometimes you got to search the non AMG W211 forum https://mbworld.org/forums/e-class-w...-workshop.html
Thread Starter
Member
Joined: May 2015
Posts: 241
Likes: 17
From: Houston, TX
2006 E55 AMG, 2018 Audi Q7, 2005 Porsche Boxster S, 1930 Model A Hot Rod, 744HP 1965 Shelby Cobra
Thanks for that but.......
I'd really like to use STAR to just bypass the unused SOS Teleaid system forever. I have read it can be done, then I won;t ever have to worry about this "splitter" and cable again. Does anyoneone know how to bypass this system permanently using STAR?
Member
Joined: May 2018
Posts: 89
Likes: 5
87 Grand National; 2006 e55
Star
I was able to disable mine with Star....but I believe I used the developer mode portion of STAR/DAS to do so.
I genuinely don't remember the steps, but I just followed the info that I found from this forum. It may have been in the sticky section above.
The faults will still show if I do a scan with Star, but the dash no longer gives that annoying message.
I genuinely don't remember the steps, but I just followed the info that I found from this forum. It may have been in the sticky section above.
The faults will still show if I do a scan with Star, but the dash no longer gives that annoying message.
MBWorld Fanatic!
Joined: Jan 2014
Posts: 3,965
Likes: 1,315
From: Republic of Texas
'99 and '05 E55 AMG
Two possible approaches.
First:
-Main Group
-Control Units (Should take you to CGW)
-Information and Communications
-Audio, Visual, Navigation, Telematics
-Set Teleaid to "Not Fitted"
Second:
-Main Group
-Control Units
-Body
-CGW
-Control Unit Adaptations
-Read Coding and change if necessary
-Telecommunications
-Telematics Service
-Set "Telematics Service 'Tele-Aid'" to "Not Present"
If you continue to get an alert, then you need to look at pulling the fuse that powers the telecommunications control module that connects to the emergency notifications switches in the console.
Please provide feedback on how this works. I've done it once but had to pull one fuse to kill the SOS alarm (literally a beeping noise) and I can't remember which fuse it was except that in this case it was in the driver's side dash fuse box.
First:
-Main Group
-Control Units (Should take you to CGW)
-Information and Communications
-Audio, Visual, Navigation, Telematics
-Set Teleaid to "Not Fitted"
Second:
-Main Group
-Control Units
-Body
-CGW
-Control Unit Adaptations
-Read Coding and change if necessary
-Telecommunications
-Telematics Service
-Set "Telematics Service 'Tele-Aid'" to "Not Present"
If you continue to get an alert, then you need to look at pulling the fuse that powers the telecommunications control module that connects to the emergency notifications switches in the console.
Please provide feedback on how this works. I've done it once but had to pull one fuse to kill the SOS alarm (literally a beeping noise) and I can't remember which fuse it was except that in this case it was in the driver's side dash fuse box.
Trending Topics
Senior Member
Joined: Sep 2017
Posts: 499
Likes: 66
From: N.Y. L.I.
04 E55 AMG BLK/BLK(MyDD), 06 CLK 500 (wife's) 07 ML500, 2012 C300(son's)
As Barry said....The Star Bulletin is below....
2) Model 211: In Star Diagnosis, please navigate through the following menus: Control Units > Body
> CGW (Central Gateway) > Control Unit Adaptations > Read Coding and Change if Necessary
> Telecommunications > Telematics Service “Tele Aid” in combination with MOST technology.
3) Change the coding from PRESENT to NOT PRESENT.
4) Once the coding is done, cycle the key to ensure that the message is disabled in the instrument
cluster
2) Model 211: In Star Diagnosis, please navigate through the following menus: Control Units > Body
> CGW (Central Gateway) > Control Unit Adaptations > Read Coding and Change if Necessary
> Telecommunications > Telematics Service “Tele Aid” in combination with MOST technology.
3) Change the coding from PRESENT to NOT PRESENT.
4) Once the coding is done, cycle the key to ensure that the message is disabled in the instrument
cluster
Last edited by Pmarino; Nov 8, 2018 at 05:53 PM.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Member
Joined: May 2015
Posts: 241
Likes: 17
From: Houston, TX
2006 E55 AMG, 2018 Audi Q7, 2005 Porsche Boxster S, 1930 Model A Hot Rod, 744HP 1965 Shelby Cobra
Thanks so much guys - that's exactly what I was looking for. I just got home from work, I'll try it all out tomorrow and let you know how it goes.
Thread Starter
Member
Joined: May 2015
Posts: 241
Likes: 17
From: Houston, TX
2006 E55 AMG, 2018 Audi Q7, 2005 Porsche Boxster S, 1930 Model A Hot Rod, 744HP 1965 Shelby Cobra
Thanks for all the help, guys. I finally got to do this, and it worked like a charm. For those who have this issue in the future and find this thread using the search feature, here's the procedure that worked perfectly on my 2006 E55:
In Star Diagnosis: Control Units –> Body –> CGW (Central Gateway) –> Control Unit Adaptations –> Read Coding and Change if Necessary –> Telecommunications –> Telematics Service “Tele Aid” in combination with MOST technology.
You will need to change TeleAid coding from PRESENT to NOT PRESENT and the error on the instrument cluster will no longer appear.
In Star Diagnosis: Control Units –> Body –> CGW (Central Gateway) –> Control Unit Adaptations –> Read Coding and Change if Necessary –> Telecommunications –> Telematics Service “Tele Aid” in combination with MOST technology.
You will need to change TeleAid coding from PRESENT to NOT PRESENT and the error on the instrument cluster will no longer appear.
MBWorld Fanatic!
Joined: Jan 2014
Posts: 3,965
Likes: 1,315
From: Republic of Texas
'99 and '05 E55 AMG
Newbie
Joined: Apr 2009
Posts: 5
Likes: 0
E500
Senior Member
Joined: Aug 2010
Posts: 347
Likes: 3
From: Tennessee
2005 S55, 2002 E430, 2007 CLK350, 2006 SL55, 2003 SL55
I know this is an old thread, and I have the Star system and can navigate tho these menus...but my system seems to hang and never completes the process it just shows a message "Coding in process...please wait". I have waited over 30 mins and it seems to never finish and finally goes to "Not responding" in windows...is it some step im missing?
Mike
Mike
MBWorld Fanatic!
Joined: May 2017
Posts: 2,290
Likes: 434
C320
Junior Member
Joined: Jan 2006
Posts: 17
Likes: 1
Thanks for all the help, guys. I finally got to do this, and it worked like a charm. For those who have this issue in the future and find this thread using the search feature, here's the procedure that worked perfectly on my 2006 E55:
In Star Diagnosis: Control Units –> Body –> CGW (Central Gateway) –> Control Unit Adaptations –> Read Coding and Change if Necessary –> Telecommunications –> Telematics Service “Tele Aid” in combination with MOST technology.
You will need to change TeleAid coding from PRESENT to NOT PRESENT and the error on the instrument cluster will no longer appear.
In Star Diagnosis: Control Units –> Body –> CGW (Central Gateway) –> Control Unit Adaptations –> Read Coding and Change if Necessary –> Telecommunications –> Telematics Service “Tele Aid” in combination with MOST technology.
You will need to change TeleAid coding from PRESENT to NOT PRESENT and the error on the instrument cluster will no longer appear.
MBWorld Fanatic!
Joined: Jan 2014
Posts: 3,965
Likes: 1,315
From: Republic of Texas
'99 and '05 E55 AMG
I'm confused by your question. STAR/Xentry is the external diagnostic tool used to code the modules. If, by "gps control panel", you mean the COMMAND navigation screen on the center console, COMMAND has nothing to do with coding the modules.
Junior Member
Joined: Jan 2006
Posts: 17
Likes: 1
My GPS randomly started working again today and I acquired up to 10 satellites on my drive back home from the eye doctor. I hope this stays a while. I really don’t want to go through the hassle of replacing the splitter/antenna!
MBWorld Fanatic!
Joined: Jan 2014
Posts: 3,965
Likes: 1,315
From: Republic of Texas
'99 and '05 E55 AMG
I would take this as a poor connection on the antenna leads. Unlikely the splitter failed; more likely a corroded connection. Multiple times in the military I would tell folks to check the Oscar/November switch (ON/OFF). Happened more times than you would think. Antenna coax disconnected or loose was another time waster...start simple.
Junior Member
Joined: Jan 2006
Posts: 17
Likes: 1
I would take this as a poor connection on the antenna leads. Unlikely the splitter failed; more likely a corroded connection. Multiple times in the military I would tell folks to check the Oscar/November switch (ON/OFF). Happened more times than you would think. Antenna coax disconnected or loose was another time waster...start simple.
MBWorld Fanatic!
Joined: Jan 2014
Posts: 3,965
Likes: 1,315
From: Republic of Texas
'99 and '05 E55 AMG
Corrosion is the enemy of electronics...and fungus...and water...and dirt...and oil...cleanliness is everything. Most contaminants are a conductor and not a dielectric. Conductors conducting between connections that should not be connected is bad. Corrosion is the opposite, we want conduction and the corrosion acts as an insulator preventing the magical transfer of electrons. Nasty, nasty corrosion! I hates it! (Enough "Lord of the Rings")
Two approaches:
https://mbworld.org/forums/w211-amg/...intenance.html
https://mbworld.org/forums/w211-amg/...g-me-nuts.html
Please post the results for the rest of us and future users.
Two approaches:
https://mbworld.org/forums/w211-amg/...intenance.html
https://mbworld.org/forums/w211-amg/...g-me-nuts.html
Please post the results for the rest of us and future users.
Last edited by bbirdwell; Oct 4, 2024 at 10:46 PM.
MBWorld Fanatic!
Joined: Jun 2020
Posts: 1,177
Likes: 314
2006 CLS55 AMG, 2005 SLK 350 AMG
Corrosion is the enemy of electronics...and fungus...and water...and dirt...and oil...cleanliness is everything. Most contaminants are a conductor and not a dielectric. Conductors conducting between connections that should not be connected is bad. Corrosion is the opposite, we want conduction and the corrosion acts as an insulator preventing the magical transfer of electrons. Nasty, nasty corrosion! I hates it! (Enough "Lord of the Rings")
Two approaches:
https://mbworld.org/forums/w211-amg/...intenance.html
https://mbworld.org/forums/w211-amg/...g-me-nuts.html
Please post the results for the rest of us and future users.
Two approaches:
https://mbworld.org/forums/w211-amg/...intenance.html
https://mbworld.org/forums/w211-amg/...g-me-nuts.html
Please post the results for the rest of us and future users.
