ocdbroker

Here's the parties that I've called and/or emailed over the past 2 weeks re status of my wagon now sitting at port for over 3 months without any explanation whatsoever:

Baltimore VPC General Manager
MBUSA Customer Service
Dealer Principal
Dealer General Sales Manager
Dealer Inventory Manager

Here's how many responses I've received:

Zero

Sunbeltgolfer11

Working hard to live up to their motto, "The best or nothing". It's hard to imagine they could be this bad, but the proof as they say is in the pudding. Sorry for your ordeal. No customer deserves to be treated this way.

HBerman

Unreal! Maybe it's time to move on. Seems like you have an immutable situation with no way forward. It's almost like Mercedes does not want to deliver the wagon to you (or anyone else)..Something is severely amiss.

ocdbroker

I just want some closure. An explanation. I have a lot into this wagon. Basically, been working on it for 3 years, ever since I traded my 600 mile 2021 back to dealer for a 2022 allocation. Price of stupidity.

My fear is the wagon gets delivered to dealer right after I make another purchase

At this point, all I'm asking for is some transparency so I can make an informed decision on how to proceed.

HBerman

Certainly a reasonable position. The question continues to be why is the car undeliverable right now. Hypothetically, would you accept delivery with the standard brakes if the CCBs were not installed? How about if there was body damage in transport? Not having all the data doesn't allow you to have the information to make an informed decision.

ocdbroker

I would not buy it without ceramics. If damaged cosmetically, with proper repair, I would still take delivery. Full-disclosure is especially important to me because so few 2023s exist, and the one I know of has transmission issues.

ska597

Why not take your own advice and just get an RS6 since you find it so appealing? It’ll be infinitely easier to get one. It’s obvious that your dealer and by extension the manufacturer aren’t interested in providing you anything more than they already have. While it’s a damn shame on how they treat customers, maybe it’s just move on to the next thing.

ocdbroker

^^^I've been looking. Have been unable to find a good build with ceramics for MSRP. I won't ever pay over. If I found a new Performance allocation at MSRP, I'd give a deposit today!

Alan Smithee

It's crazy that of the 25+ non-FEs, Walnut Creek got two...and they didn't even have interest in the first one?! And four were identical spec built towards the end without buyers. You would've thought that, if they were only going to make 25+, they would have tried to direct them to people who wanted them.

de8ger

What does it mean "They didn't even have interest in the first one"? I guess there is some context that I am missing.

chassis

Thats what they hope. They will slow roll your order so you go somewhere else in frustration and they can sell the unit at a higher price than what they have committed to sell it to you.

HBerman

Not really surprising. The GM of the dealership could have decided to drive one for a while or it was being reserved for a media or sports star. It doesn't make any difference for the end game. MB offered dealers the identical spec at the beginning of model production. Sounds like they wanted to clear the production bins. More marketing idiocy IMO.

HBerman

So, you believe it's a conspiracy with the dealer and MB to withhold delivery? Really?

Alan Smithee

Sorry if I didn't make sense. Back in December I had numerous conversations with the GM about their first allocation, a January build. They had no buyers for the car. Tried to make it mine, but he insisted on a Magno color with black interior; in case I flaked he thought this would bring the most value. Both were deal breakers for me, so no compromise was made. Both the Selenite Magno (since sold) and the white cars they received landed on the lot without buyers.

ocdbroker

Most GMs and Sales Managers aren't car enthusiasts and/or can't spec cars to save their lives.

de8ger

No worries, this is the context I missed. They asked $25k adm on the magno so I passed. And I was told white one is reserved to someone else.

Alan Smithee

^ White one has been there for a while...

Actually the first allocation we were discussing in December was locking in January. I think a February build. Excellent chance we never would have met on price, but it never got to that point. Anyway, just strange that they were allocated two, for a dealer without any apparent demand for the car.

de8ger

Yeah, I am confused about the white one, seems no buyer but they wouldn't sell it to me. Both this white one and the grey one in South Orlando have been sitting there for a while, but both of them wouldn't sell to me

Alan Smithee

^ You got a better spec than both, and at a great price!

de8ger

^That was super lucky, almost went to BMW X7 M60i if that one didn't work out.

I.T. Guy

I understand the dilemma. Wanted a 2022 told none are being made. Surprise offered 2023 allocation! Went thru numerous dumb dumb times with my order, then again with deciding which non-ideal spec car I should buy, almost bought a black one out of province. Then BAM got my car.

If your luck is like mine, if you bail early it’ll show up. If you stick it out it’ll take forever.

I’d wait it out some more. Just think - you will be the only person in North America to get a wagon they actually wanted and ordered!! Wow, put like that, what a joke. LOLz.

Stick it out a little more!!!

I can get RS6 P at MSRP here… I just want me an E. After the new transmission it should be clear sailing…

ocdbroker

^^^Just think I also went through long (3 month) ordering process for 2022 (got Porsche's Slate Grey approved). The the week after my build locked, I started hearing rumors on this forum that there would be no 2022. Dealer denied for a month or two before official news hit.

If you can really get RS6 Avant Performance at MSRP, do yourself a favor and spec/order one right now with ceramics. In the US there are no ceramic brakes being offered. Worst case scenario, you build a great car and enjoy it for a few months. If you decide to sell it will more than likely be so rare that you won't lose any money.

HBerman

I believe that at least one person got the car that they ordered. Delivery was in UT. Olive Green custom paint.

TR3B

If you don't mind me asking, which dealer was this?

de8ger

^^ Wulnut Creek